Love the products, but find it very odd that when I purchased an item on sale and needed to exchange to exactly the same product, but a different size, then I had to pay the dividend / full price. Nev... See more
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Pretty clothes and good packaging! Nothing to complain about since good quality! 4/5 stars since I had struggle with the delivery tho & mkae didnt respond! Costumer service might be something to work... See more
Company replied
I am impressed by the speedy shipping to the US. Although I have not needed to return an item, I would expect an efficient exchange or refund from this on-line boutique.
First of all, I want to start by saying that I absolutely love the sweatshirt I bought at your Store. However, considering the price tag I believe things could have gone a lot smoother. In the confirm... See more
Company replied
Company details
Written by the company
After years of hard work and preparation, M-KAE finally launched its very first collection in April 2018. The fonder of the brand is Maria Kragmann, also known as a Danish content creator. Since we started M-KAE, we have been striving for timeless design, elegant and classic key pieces all in the highest quality and at affordable prices.
Contact info
Dronnings Tværgade 54, 1302, Copenhagen, Denmark
- +4589877970
- hello@m-kae.com
- m-kae.com
4.4
Excellent
402 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wouldn't recommend ordering from this website
Coat and scarf (together €350) should be sent last week (10th/12th of november), but still didn't hear anything from them. Wouldn't recommend ordering from them. At least they could've sent an email with an update.
November 16, 2021
Reply from M-KAE
Hi Rosalie,
We are sorry to hear that you didn’t had a good experience.
Normally the delivery time is 3-5 weekdays, so we hope you will shop at M-KAE again one day, so you will get a better experience than this one☺️
In case this should happen again, remember that you can always write to us at the Support - here we are ready to help you☺️
Have a great weekend,
Kind regards
Line, m-kae
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Reply from M-KAE
Hey you,
Thank you so much for your review!
It means a lot to us that you like your new item from m-kae☺️
Have a great day,
Kind regards,
Line, m-kae
Reply from M-KAE
Hi Kate,
Thank you so much for your review!
It is so lovely to hear that you have had a good experience! 💖
Hope to see you again soon!
Have a great day,
Kind regards,
Line, m-kae
Import fees!
Unfortunately have not received my parcel yet as I had to pay a £72.75 import duty for it to be delivered to the UK, I was given no warning about an import fee and would still have to pay it even if the items were returned. UPS currently does not have a very good delivery service as it is difficult to change delivery days. Even if the clothes are amazing quality I will not be shopping with this brand again as I don’t believe it is worth the extra money, stress and hassle.
November 7, 2021
Reply from M-KAE
Hi Emma,
Thank you for your review.
We are sorry to hear that you have experienced this with us. Please don't hesitate to reach out to our customer service hello@m-kae.com. We are here to help🤍
Since the UK isn't a part of EU anymore you may have to pay import fees. We are still a small company, but we are developing all the time and we hope you will give us the chance again in the future.🤎
Have a great Thursday and good weekend when you get there.☺️
Kind regards,
Line, M-KAE
I’m yet to received my products it’s…
I’m yet to received my products it’s been weeks and I keep receiving emails about reviewing products
October 30, 2021
Reply from M-KAE
Hi Tara,
We are sorry to hear that you have experienced this with us.
Either way, I hope you will give us the chance again in the future to prove to you that this was a one-time thing.🤎
Have a great Thursday and good weekend when you get there.☺️
Kind regards,
Line, M-KAE
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Well made
I love the color matching of this blazer , cut and made very well , only the material is not my favorite, it’s kind of cheap looking material for me .
October 23, 2021
Reply from M-KAE
Hi there🤍
Thank you for your review!
It makes us so glad to hear that you love the styles, but we are sorry that the material does not live up to your expectations.
We would love to hear more about your experience and therefore i highly encourage you to grab a hold of our Customer Service at hello@m-kae.com.🤍
Have a great day,
Kind regards,
Line, M-KAE
Very good service and fast delivery.
Very good service and fast delivery.
Love there clothes.
October 10, 2021
Reply from M-KAE
Hi Julia,
Thank you so much for your review.🤍
It is so lovely to hear that you had a good experience with us and that you love the clothes.😍
Have an amazing day,
Kind regards, Line, M-KAE
Reply from M-KAE
Hi Gabriela,
Thank you so much for your review.
We're glad to hear you like our brand🤍🙌🏼
Have a great day,
Kind regards,
Line, M-KAE
Reply from M-KAE
Hi Alexandra,
Thank you for your review☺️
We're so glad to hear that you had a good experience with fast delivery and the product is as expected.
We look forward to hear from you again🤍
Kind regards,
Line, M-KAE
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CAUTION! Don't lose your money!
Came across the brand on Pinterest, liked the look of a few items but they were quite pricey for what they are so decided to get just one to check out the brand quality. Ordered an item 1 month ago, paid £54. Later instead of the item being delivered I got an email telling me to collect it from a UPS pick up point! I had expected the item to be delivered to me at home and this was very inconvenient. Around this time I had to self isolate due to covid guidelines and was unable to get to the collection location by the cut off date. I contacted UPS to see if it could be delivered to my home & they said the sender has stipulated this wasn't an option in their booking but that the sender (M-Kae) could call them to give permission & then they could do so. Emailed M-Kae and received a pathetic response saying it was a UPS mistake and they couldn't do anything. All emails are ended with a token message to "enjoy your day" but this happy little line does not substitute actual customer care, of which there has been next to none. Zero help or effort, diabolical customer service, I replied again only to be ignored. I emailed again the following week and was rudely told that "as I told you last time" & basically that she can't do anything and I need to wait until she has the item back to get a refund. I emailed a 3rd time with a complaint about the total lack of support, asking them to contact UPS - a very reasonable request, especially since it was their booking error but again I was ignored! I finally went to the collection point and the item was not there, it has now gone missing! Emailed M-Kae for the fourth time, now a month after paying for the item and fully outlined the situation, the errors made at their end and the lack of support or help, so far I have received no response. I encourage all shoppers to really think carefully about shopping with this brand, read the growing number of reviews that show buyers not receiving their items and receiving appalling "customer service", as well as many reviews that indicate the price does not match the quality of the products. Lastly if you have lost money to this brand as a result of not receiving your goods or your expected refund then I suggest contacting your bank/ credit card provider and raising a dispute, for some cards you need to wait 15/ 30 days but you do have consumer rights. It's stressful enough having to email them and call couriers etc chasing around for your item/ refund but you should not be left out of pocket by ignorant, unscrupulous and lazy vendors who want to take your money, offer no help when things go wrong & then tell you to enjoy your day.
September 10, 2021
Unprompted review
Reply from M-KAE
Hi Anon,
Thank you for taking the time to leave your review.
We are sorry to hear that you have experienced this with us. We hope you will give us the chance again in the future to prove to you that this was a one-time thing, and so we can change your 1-star experience to a better one.
Please notice, that we now have a full-time customer service so you can always reach us at, hello@m-kae, here we will get back to you right away.
Have a great day,
Kind regards,
Line, M-KAE
Very fast shipping
Very fast shipping, the Blazer quality is rather average, especially for the price.
September 6, 2021
Reply from M-KAE
Hi Jessica🤍
Thank you for your review!
It makes us so glad to hear that you had a good experience, but we are sorry that the material does not live up to your expectations.
We would love to hear more about your experience and therefore i highly encourage you to grab a hold of our Customer Service at hello@m-kae.com.🤍
Have a great day,
Kind regards, Line, M-KAE
loved it definitely ordering again
September 5, 2021
Reply from M-KAE
Hi Tessel,
Thank you so much for your review🤍
It is so lovely to hear that you had a good experience with us and you definitely would shop at M-KAE again🥰
Have the best weekend,
Kind regards,
Line, M-KAE
The size runs a bit small
The size runs a bit small - the M I ordered is more like an S for me. I didn’t realise I had to pay €10 to return it, I’m not very happy about that… I was hoping to order more in future, but I’m reluctant now. 😕
September 2, 2021
Reply from M-KAE
Hi Ana,
Thank you for your review☺️
If you would like to order at M-KAE again, please notice that you can reach out to our customer service, hello@m-kae.com. We are here and happy to help, so we make sure you will get the correct size😍
Have a great day,
Kind regards,
Line, M-KAE
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Great style & clothes but no reaction from customer support
I shared with you that my hook from my desert shorts just fell off after 2 months and I got no reaction/reply on this which I believe is sad since also the pants cost not few... otherwise I am very happy with my clothes and the quality!
August 30, 2021
Unprompted review
Reply from M-KAE
Hi Xenia,
Thank you for your review.
We are sorry to hear that you have experienced this with us, but still lovely to hear that you are happy with the clothes and the quality.
Either way, I hope you will give us the chance again in the future to prove to you that this was a one-time thing.🤎
Have a great day☺️
Kind regards,
Line, M-KAE
Great!
Customer service is excellent! Fast and helpful answears. Shipping is fast as well. Clothes are high-quality, comfortable and flattering. However, I feel they run a bit smaller in sizes. I’m usually a size small but I fit in medium in M-Kae Clothing. Nevertheless, I love the brand ♥️
August 29, 2021
Unprompted review
Reply from M-KAE
Hi Sekova,
Thank you so much for your review❤️ It means a lot to us - we really appreciate it!
It is lovely to hear that you think the quality is amazing and that you had a good experience☺️
You can always reach us at hello@m-kae.com if you have questions🤍
Have a great day,
Kind regards,
Line, M-KAE
Perfect for summer
Absolutely in love with my shorts and skirt! So comfy and stylish. My everyday outfit! Perfect for Miami!
August 18, 2021
Reply from M-KAE
Hi Nadia,
Thank you for your review🤍
It is so good to hear that you love your items from M-KAE. It makes us so happy and we really appreciate it. 🥰
Lovely day to you,
Kind regards,
Line, M-KAE
Reply from M-KAE
Hi Nikita,
We are truly sorry to hear that the items didn't lived up to your expectations.
We would love to hear more about your experience and therefore i highly encourage you to grab a hold of our Customer Service at hello@m-kae.com.🤍
We hope to hear from you,
I wish you a great day,
Best Regards,
Line, M-KAE
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Great Service
I bought the Paris Dress in baby blue and it is gorgeous! I am so so happy.
Had a few questions on size and postage which were answered really quickly and the person I spoke to was really helpful.
Thank you :)
August 5, 2021
Reply from M-KAE
Hi Sophie,
Thank you so much for your review🤍 It is so lovely to hear that you had a good experience with us and that you are happy with the cute Paris dress💙
Have the best day,
Kind regards,
Line, M-KAE
Love this brand but
Love this brand, however had a bad experience with shipping, wrote to customer service and never heard back from them.. could improve that to be more helpful
July 20, 2021
Reply from M-KAE
Hi Rave,
Thank you for your review.☺️
We are sorry to hear that you have experienced this with us. We hope you will give us the chance again in the future to prove to you that this was a one-time thing.🤎
Please notice, that we now have a full time customer service, so you can always reach us at hello@m-kae, here we will get back to you right away😍
Have a great day,
Kind regards,
Line, M-KAE
I love this shop so much!
July 15, 2021
Reply from M-KAE
Hi Sophia,
Thank you so much for your review.
It makes us so happy to hear you love shopping at m-kae🤍
Hope to see you online again soon💖
Have a great day,
King regards
Line, M-kae
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