We were incorrectly billed as the wrong class of car was used and paid more. On our return journey someone seem to get stuck at the barrier despite a green light and barrier up, the sign said not to r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have given one star because it is exorbitantly expensive. However: the process itself is flawless and it is hands down the cleanest motorway I have ever travelled on. No trash on the sides,... See more
Company replied
Found the online process to renew mobility exemption very difficult. Email process not very user friendly and takes a lot of staff time. Did manage to get the pass after several emails and 3 phone cal... See more
Company replied
Contact with customer service was swift in response and helpful . I was charged incorrectly going through the toll - did receive the refund - in terms of customer service 4 stars - ! If I’d not been o... See more
Company details
Written by the company
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Contact info
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, United Kingdom
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3.4
Average
653 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely top drawer service
Absolutely top drawer service. I contacted the customer service team about a lost driver’s licence and they responded within a couple of hours saying they had retrieved it.
They’ve since put it in the post and paid the postage!
Outstanding customer service!
Thank you!
July 27, 2026
Reply from M6toll
Hi Darren, thanks for your positive comments and I am pleased we were able to reunite you with your driving licence!
Please feel free to reach out, should you require anything further. Kay@M6toll
Reply from M6toll
Hi Mohammad, thanks for your positive comments about the team, we really appreciate it. Please feel free to reach out, should you need anything further. Kay@M6toll
Reply from M6toll
Hi Tayubbi, thanks for your positive comments about the team, we really appreciate it. Please feel free to reach out, should you need anything further. Kay@M6toll
Quick response to mis-classification of…
Quick response to mis-classification of my vehicle. But would be better if it was easier to navigate how to claim money back.
July 27, 2026
Reply from M6toll
Hi Clive, thanks for your positive comments about the team, we really appreciate it. Please feel free to reach out, should you need anything further. Kay@M6toll
Took ages to reply to email and were…
Took ages to reply to email and were totally mercenary.
July 20, 2026
Reply from M6toll
Hi Clyde, thanks for your positive comments, we really appreciate it. Please feel free to reach out should you need anything further. Kay@M6toll
Sorted my problem out very efficiently.
July 20, 2026
Reply from M6toll
Hi Julie, thanks for your positive comments, we really appreciate it. Please feel free to reach out should you need anything further. Kay@M6toll
Reply from M6toll
Hi Mark, thanks for your review and your positive comments about our Breeze account. Please do reach out, should you need anything further. Kay@M6toll
I messaged about how to change from a…
I messaged about how to change from a tag account on the website to a breeze account, I have not received a reply.
July 22, 2026
Reply from M6toll
Hi Christopher, thanks for your comments. I can see my colleague wrote to you regarding switching your account earlier in July and another email was also sent to you on 22nd July. if you have not received this, please do not hesitate to reach out. Kay@M6toll
Reply from M6toll
Hi Alan, Thanks for your review and your positive comments regarding the service you received from the team. Please do not hesitate to reach out, should you need anything else. Kay@M6toll
Swift and very helpful
July 24, 2026
Reply from M6toll
Hello, and thank you for your positive comments. Please do reach out, should you requre anything further. Kay@M6toll
Awful had to phone so many times would…
Awful had to phone so many times would accept my details online really poor service
July 17, 2026
Reply from M6toll
Hi Simon, thankk you for your comments and I am sorry you experienced issues with your journey. The issues arose from the fact that your were towing a trailer which displayed a different VRN to your vehicle, so understandably, this confuses the ANPR cameras and delayed trip construction. For any future journeys, please ensure the trailer and the vehicle are displaying the same VRN. Please do not hesitate to contact us again, should you require anything further. Kay@M6toll
Waste of money
Waste of money, over the top price just for a single trip. Breeze account is a waste of time too. I would rather sit in traffic
July 24, 2026
Reply from M6toll
Hi Keiron, We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Reply from M6toll
Hi Bernadette and thanks for your positive comments about the service. Please do not hesitate to reach out, should you require anything further. Kay@M6toll
Reply from M6toll
Hi Peter, thanks for your positive comments about your journey. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
I had a problem as I’d recently change…
I had a problem as I’d recently change my private number plate and Julie really helped me out, the service is really good and save me so much Time.
Julie is a great asset to your Company and should be commended for her efforts to make the brand better.
July 23, 2026
Unprompted review
Reply from M6toll
Hi Martin, thank you for your positive comments regarding the service you recieved from Julie, I will ensure that these are passed on. Please do not hesitate to reach out , should you need anything further. Kay@M6toll
Charges for a vehicle no longer…
Charges for a vehicle no longer registered to me. Very unhelpful customer services.
July 23, 2026
Reply from M6toll
Hi Stacey, thanks for your positive comments, reagrding the service you received from our team. Please do not hesitate to reach out, should you require anything further. Kay@M6toll
You charged me more than I've paid before
You charged me more than I've ever paid before, with no notices to say about the charges and heights, so I've lodged a formal complaint and will nit be using you again.
July 23, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.