Maben Vehicle Hire Reviews 

332
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 20 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and hassle-free service, often highlighting the friendly, helpful, and professional staff. Many found the hiring process to be quick, easy, and smooth, and vehicles are frequently described as clean and well-maintained. People often highlight the company's reliability and consistency, with many being repeat customers who have used their services for years without issues. This consistent positive experience leads customers to highly recommend the company and plan to continue using them for future needs.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent, swift, and... See more

Staff

Reviewers consistently express satisfaction with the staff, describing them as friendly, approachable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing customer service and van is always in perfect condition and has full tank. So I don’t have to rush into first petrol station. You can return vehicle even when they are not in and opening hours... See more

Company replied

Rated 5 out of 5 stars

The ladies on contact made the whole process of booking very easy, polite, amicable, flexible and well informed and well priced. We have used Maben Vehicle Hire numerous times, every time excelle... See more

Company replied

Rated 5 out of 5 stars

I booked for a Saturday morning and hired from the Bristol, Avonmouth branch. The service was fantastic, the vehicle clean and a pleasure to drive. I did much research before booking and believe I fou... See more

Company replied

Rated 5 out of 5 stars

Friendly, helpful staff and really nice, clean vans. Renting was easy, great service overall — used many times previously and will definitely use again.

Company replied


Company details

  1. Car Rental Agency

Written by the company

Maben Vehicle Hire was founded in 2012 with 25 years of combined experience in the motor trade industry. We offer a wide selection of over 200+ Vehicles to hire on a short-term or long-term basis for commercial, domestic and industrial clients. Whether you require car hire or van hire for a short trip or you need a minibus or truck hire for a longer journey, we have the ideal vehicle for you. ​We are based in Pontypool, Wales and Avonmouth, Bristol. We operate across Cardiff, South Wales and West England, and we will even deliver to you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

332 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(332)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Van rental delivered and collected

We have used this van rental company for a few years now for an event we do, the benefit that they deliver and collect is amazing and freezes us up to do other tasks, makes choosing a van hire an easy choice as not many delivery or collect! Thank you Ben and Maben Hire

June 21, 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you very much for your review! We look forward to seeing you again in the future.

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Rated 5 out of 5 stars

Swift

Swift, easy, courteous, reasonably priced and super efficient …. I put four stars down. What an idiot …of course it should be five!

June 1, 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you for your review Charles, we look forward to seeing you again in the future.

Rated 5 out of 5 stars

Excellent and friendly service

Always great service at Maben! The staff are friendly and professional; there's flexibility over how and when to return the vehicle; I have never had any quibbles about the vehicle's condition at point of return; and any deposit made has always been refunded promptly.

May 20, 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you for your review, Glad we was able to help! Look forward to seeing you again.

Rated 5 out of 5 stars

Great customer service

Great customer service. Quick and efficient service and reasonable rates.

May 14, 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you very much for you review!

Rated 5 out of 5 stars

Great service delivered clean and ready…

Great service delivered clean and ready for use and collected in a timely manner

May 17, 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you for your review, we are glad that everything went as smoothly as possible, look forward to seeing you in the future.

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Rated 5 out of 5 stars

Great service

Great service, friendly staff. Fair prices, very good vehicles. No issues. Would recommend 👌

April 22, 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you for your review, we look forward to seeing you in the future.

Rated 5 out of 5 stars

I needed a wheelchair access vehicle to…

I needed a wheelchair access vehicle to go to Cardiff on 3 accaisents .dropped the vehicle of at my home address and picked it up from there .absolutely brilliant thank you all

April 3, 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you very much for your review! Glad we could help.

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Rated 5 out of 5 stars

Great service

Easy to book using their website and calling them. The staff are all very friendly and helpful, with the van used being clean and tidy.
The service provided was great with the communcation and transparency easy to understand. I would use them again and definitely recommend to anyone else!

April 8, 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you for your review, Im glad your customer service journey went as smooth as possible for you.

Rated 5 out of 5 stars

I hired a Luton van many times from…

I hired a Luton van many times from Maben and I can’t fault their service and price. The staff is always helpful and nice as well. A Luton van hire is £119 per day from Maben and the same one from Enterprise is £187.5 plus £35 to reduce the excess from £2000 to £100. I definitely recommend Maben to anyone who wants to hire a vehicle.

March 27, 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you for your review, we are glad all your needs were satisfied and we look forward to seeing you in the future.

Rated 4 out of 5 stars

The overall service was excellent

The overall service was excellent. The vehicle was absolutely fantastic. Great one. The staffs were so kind and helpful throughout from enquiry to getting the vehicle.
Only draw back was we didn’t receive the fuel money (around £20)that filled extra than required( said that they won’t refund that).
My humble advice to make the Refund procedures bit more faster

March 23, 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you for the great review. Regarding the fuel we are moving towards having a full tank in all vehicles so there shouldnt be an issue in the future. Refunds are done on the day the vehicles are returned however these can take 3-5 working days to process through your bank so unfortunately this is out of our hands.

Rated 5 out of 5 stars

Quick and easy

Quick and easy, fair price and vehicle was nice and clean upon collection. Would recommend.

March 26, 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you for your review, glad we was able to help.

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Rated 5 out of 5 stars

If you are in your in your 70's, you are limited to which companies you can hire from, Maben was the best I could find

The offices were very well presented.
From first contact, the staff were brilliant and explained everything about costs and where it would be advantageous for me to add cover. The girls at the front desk were pleasant and proud to represent Maben.
The vehicle was very clean and well-presented.
The vehicle was inspected and all marks were registered. Help with setting up the satnav and radio was a big bonus.
All in all, it was a great experience, a great branch to deal with and yes I will use them again.
Thank you New Inn Branch.

March 22, 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you Ken, glad we was able to make the experience go as smoothly as possible for you.

Rated 5 out of 5 stars

All the staff are fantastic at maben…

All the staff are fantastic at maben always Accommodating for last min bookings
Efficient vans are fantastic

I would definitely recommend them to all

All staff brilliant

March 18, 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you very much for your review.

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Rated 4 out of 5 stars

all good

all good, nice and helpful staff and vehicle was there as promised. One niggle is that i returned the vehicle on Sunday but my own car was blocked in by others so i had to go back on monday-otherwise all fine.

March 18, 2024
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thank you for your review, we apologise for any inconvenience caused by the unthoughfullness of other drivers.

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