Dispatch reasonably quick (after a long silence after the order acknowledgement, it arrived without the promised intimation of dispatch). The paucity of choice of colours is a pity—black/grey/white—... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is a repeat order as I was very happy with the first set of towels I bought. These are excellent towels and I will be getting more. Although just the everyday ones they are soft, thick an... See more
Someone recommended Macavri via a review so I decided to have a look at their website. Although the website was easy to navigate they were out of stock of the colour bath sheets I wanted. I contacted... See more
There was a mix up with the delivery of the order so it took a while. When I washed the towels, they became really hard and changed completely so I am not sure I will be using them. One thing though i... See more
Company replied
Company details
Written by the company
We make premium bath essentials - the soft and cosy things that make your house a home.
Contact info
9 Ainslie Place, EH3 6AT, Edinburgh, United Kingdom
- 08000487760
- info@macavri.com
- macavri.com
Reply from Macavri Ltd
Hello Sonia,
Thank you very much for choosing Macavri and taking the time to share about your positive experience!
We really appreciate your business and are glad to hear that you like your towels.
Always feel free to contact customerservice@macavri.com if you ever have any queries regarding your purchase.
Best,
Evelyn
Advertisement
Reply from Macavri Ltd
Hello AC,
Thank you very much for choosing Macavri and taking the time to share about your positive experience!
We really appreciate your business and are glad to hear that you're pleased with your towels.
Always feel free to contact customerservice@macavri.com if you ever have any queries regarding your purchase.
Best,
Evelyn
Great Absorbency
At last a towel which actually dries you and does not spread cold globules of water around your body. Wish I had discovered these sooner. It was a JL reviewer who gave me the name. They are thick, soft and wash well and good that they are made in Portugal. Would highly recommend them. Thank you Macavri
March 19, 2022
Great towels!
February 22, 2022
Reply from Macavri Ltd
Hello,
Thank you very much for choosing Macavri and for taking the time to share about your positive experience with us. We're so glad to hear you like your towels.
Please feel free to contact customerservice@macavri.com if you ever have any queries.
Best,
Evelyn
So happy with my towels!
So happy with my towels. Thick, luxurious and made in Portugal. Customer service were nice and helpful too.
January 23, 2022
Unprompted review
Reply from Macavri Ltd
Hello Kate,
Thank you very much for choosing Macavri and for taking the time to share about your positive experience with us. We're so glad to hear that you're happy with your towels and the service you received.
Please feel free to contact customerservice@macavri.com if you ever have any queries.
Best,
Evelyn
Advertisement
Probably the smallest bath towel I’ve…
Probably the smallest bath towel I’ve ever bought won’t recommend this product to anyone
December 29, 2021
Reply from Macavri Ltd
Hello Gerry,
Thank you for choosing Macavri and we're sorry we couldn't reach your expectations.
With all due respect, our bath towels are 70 x 140 cm which is the industry standard size that almost all towel brands follow. The exact sizes of all of our products are clearly specified in the product descriptions on our website so that you know exactly what you're purchasing.
As you haven't contacted us regarding this issue, I'd like to remind you that we offer free 60-day returns. Please just contact customerservice@macavri.com to initiate a return.
All the best in the New Year!
Macavri
Missing towels
I ordered 2 bath towels but they took a while to arrive. On enquiry I discovered there was a problem with the delivery company who had returned the towels to the company HOWEVER a charming lady assured me she would dispatch them immediately with another carrier and they arrived within 36 hours.
Excellent product, excellent service. Will be coming back again.
December 28, 2021
Reply from Macavri Ltd
Hello Richard,
Thank you very much for choosing Macavri and for taking the time to share about your positive experience with us. Your feedback is extremely valuable to us as a growing company.
Sorry again for the delivery issue and we really appreciate your patience and understanding while trying to get it sorted. Please feel free to contact customerservice@macavri.com if you ever have any queries.
All the best in the New Year!
Macavri
I read all the reviews ordered the…
I read all the reviews ordered the goods they came in time frame all good
December 16, 2021
Reply from Macavri Ltd
Hello Peter,
Thank you very much for choosing Macavri and for taking the time to share about your positive experience with us. Your feedback is extremely valuable to us as a growing company.
Please feel free to contact customerservice@macavri.com if you ever have any queries.
Merry Christmas,
Macavri
Reply from Macavri Ltd
Hello David,
Thank you very much for choosing Macavri and for taking the time to share about your positive experience with us. Your feedback is extremely valuable to us as a growing company.
Please feel free to contact customerservice@macavri.com if you ever have any queries.
Merry Christmas,
Macavri
Advertisement
The towels are great but getting my…
The towels are great but getting my refund was a nightmare!
December 7, 2021
Reply from Macavri Ltd
Hello Mark,
Thank you for taking the time to give us your much valued feedback. We're so sorry to hear that you found the refund process to be a nightmare.
Our system shows that you requested we cancel your order on 19/11 due to you selecting the wrong colour of towels. A refund was initiated immediately but was put on hold and subsequently cancelled by PayPal. This is very frustrating but unfortunately we have no control over our payment aggregators' refund process.
Due to the urgency of your situation, I can see that our customer service team made an exception and directly transferred your refund to you on 26/11 so that you wouldn't have to wait any longer for PayPal to reprocess your refund.
Thank you for choosing Macavri and sorry that we weren't able to meet your expectations this time.
Best,
Macavri
Macavri gave me excellent service when…
Macavri gave me excellent service when my parcel was mislaid. They tracked down where it had gone and kept me informed. The towels are excellent - thick and fluffy. I am so pleased with them that I am going to put in another order!
November 23, 2021
Reply from Macavri Ltd
Hello Patricia,
Thank you very much for your business as well as for taking the time to share about your positive experience with us. We're really happy to hear that you're pleased with your purchase, and glad we could help with locating your missing parcel.
Best,
Macavri
There was a mix up with the delivery of…
There was a mix up with the delivery of the order so it took a while. When I washed the towels, they became really hard and changed completely so I am not sure I will be using them. One thing though is that the customer care (Olivia) was very responsive and very helpful.
November 16, 2021
Reply from Macavri Ltd
Hello,
Thank you for taking the time to give us your much valued feedback, and we're sorry to hear that you're disappointed with your purchase.
Towels need special care to keep them soft, and using fabric softener, too much detergent, over-drying, or even simply not tumble drying can cause temporarily hard towels.
It looks like our customer service team has been in contact to offer tips on how to restore and maintain the softness of your towels, and we hope to make things right.
Best,
Macavri
Towels
Towels - bath sheets - were great quality and a reasonable price. Arrived speedily after order was placed. So all in all an excellent service and product.
October 5, 2021
Advertisement
Another repeat order
This is a repeat order as I was very happy with the first set of towels I bought.
These are excellent towels and I will be getting more. Although just the everyday ones they are soft, thick and absorbent and do not shed any fluff.
Delivery was quick and ordering simple with Apple Pay on the website.
More colours are apparently on their way although dark grey works well enough in our bathroom.
August 21, 2021
These towels are superb quality and I…
These towels are superb quality and I would definitely recommend them.
I have also been very impressed with their
customer care, who have been most helpful with my query.
August 17, 2021
Great service and exceptional towels
Great service and exceptional towels. I will be using Macavri again for sure. Thank you.
August 9, 2021
Advertisement
Excellent quality
Excellent quality. I’m really pleased with the towels and face flannels.
I will be ordering more.
August 3, 2021
Reply from Macavri Ltd
Thank you very much for your kind review Alice!
It's great to hear that you like your towels and face cloths, and we appreciate you taking the time to give us your much valued feedback.
Thank you for choosing Macavri.
Evelyn
Customer Service
Beautiful soft and fluffy towels
Beautiful soft and fluffy towels. Excellent service and not made in China.
August 1, 2021
Reply from Macavri Ltd
Thank you very much for your kind review Karen!
We're really happy to hear that you like your towels, and appreciate you taking the time to give us your much valued feedback.
Thank you for choosing Macavri.
Evelyn
Customer Service
Really nice: soft and thick: in a nice colour, would have been perfect!
Dispatch reasonably quick (after a long silence after the order acknowledgement, it arrived without the promised intimation of dispatch).
The paucity of choice of colours is a pity—black/grey/white—one or two colours and/or a cream or or beige. But the "Deluxe" is nice and thick and fluffy and soft after washing. (Pity about the colour, or lack of, though!!)
July 5, 2021
Reply from Macavri Ltd
Thank you for your kind review Michael!
We're happy to hear that you like your Deluxe bath towel, and we'll be introducing more colours very soon.
I'm so sorry that you didn't receive any notification of your delivery slot prior to your package being delivered, and we've raised an enquiry regarding this delivery with DPD to find out why this happened.
Thanks again for choosing Macavri.
- Evelyn
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.