A very simple site to use no problem to navigate. There was an issue with the carrier picking unit up but was soon resolved by MacBack and new date sorted.Would defiantly use again if required at a la... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything worked smoothly (guy didn't turn up the first scheduled pick up slot but because his van broke down - was communicative and came first thing next day). Really efficient. Recieved full quote... See more
Company replied
Excellent couldn’t fault them they arranged the pickup with DPD brought the label and box . Fast response and gave me exactly what was estimated would highly recommend ☺️
Company replied
It took 6 days from pick up of my iMac (over the bank holiday) for Macback to confirm they would pay me the agreed valuation. It was quite an old machine and some other recycling companies weren't e... See more
Company replied
Company details
About Macback
Information provided by various external sources
Best Service
Fill in our quick quote form, choose your collection date and location. We will then collect your item for free from your door with custom made packaging and yes we are fully insured.
Fast Payment
We Pay within 48Hrs of the item being delivered to use. We can pay by PayPal or Faster Payment Bank Transfer
The Highest Prices Paid
We are a Specialist Mac Recycler, so we can pay the highest prices for your Mac. If you can find another Trade-in site that will offer more, we will match it. If the item dosnt meet your description we will make you an offer, should that offer be less than you want we will return your item FREE!
Fill in our quick quote form, choose your collection date and location. We will then collect your item for free from your door with custom made packaging and yes we are fully insured.
Fast Payment
We Pay within 48Hrs of the item being delivered to use. We can pay by PayPal or Faster Payment Bank Transfer
The Highest Prices Paid
We are a Specialist Mac Recycler, so we can pay the highest prices for your Mac. If you can find another Trade-in site that will offer more, we will match it. If the item dosnt meet your description we will make you an offer, should that offer be less than you want we will return your item FREE!
Contact info
Unit 18 Maesglas Industrial Estate, NP202NN, Newport, United Kingdom
- 0800 849 1121
- noel.fox@lifecyclesolutions.net
- macback.co.uk
4.6
Excellent
2K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Wow - what a business model
Wow! Internet search threw these guys up. What a find. Easy comms, great valuation - and prompt payment.
Oh, and the pick up of the Mac was so easy
September 10, 2025
Reply from Macback
Thank you for the brilliant review! We’re delighted you found us online and had such a positive experience — from clear communication to a great valuation, easy collection, and prompt payment.
We really appreciate your feedback and are glad you chose MacBack!
The MacBack Team
Just recently use Macback
Just recently use Macback , once they had the Mac they offered 50 percent less which seems to be a running theme. I would suggest to always try and sell privately and then use macback as a last resort it’s vey similar to we buy and car they will always drop the price. The collection was 1 day late from the agreed slot but once collected the process was seamless and payment was made the next day on my agreement. So overall organised company but disappointed on the price they offered.
September 6, 2025
Unprompted review
Reply from Macback
Thank you for your feedback. We’re pleased to hear the collection and payment process felt seamless, but we’re sorry you were disappointed with the revised valuation.
To clarify, the main reasons for the adjustment were due to the condition and completeness of the device:
Screen burn on the lower left side of the display
Missing keyboard and mouse
Both of these factors had a significant impact on the resale value, which is why the final offer was lower than the original online quote.
We never reduce prices unfairly or as a standard practice — we only adjust when the condition or included items differ from the details submitted. In this case, you were free to reject the revised quote and have your device returned free of charge, but you agreed to proceed with the sale.
We understand this wasn’t the outcome you hoped for, but we appreciate you recognising that the process itself was organised and payment was made promptly.
The MacBack Team
Truly Amazing
Did a google search as I had a MacBook Air which was no longer needed.
A few businesses offered next to nothing and then I found Macback who made a far better offer than anyone else so I decided to go with them although still slightly sceptical.
They arranged pickup within 2 days which went ahead perfectly and then 2 days after pickup they sent me an email actually offering MORE than there original quote and the money was in my account 5 hours later.
What a marvellous business to deal with and I highly recommend.
September 12, 2025
Unprompted review
Reply from Macback
Thank you for the amazing review, David! We’re so pleased you chose us after comparing offers and that the whole process — from arranging pickup to receiving payment — was smooth and exceeded expectations.
It’s always great when we can increase a quote after assessment, and we’re delighted the funds reached you so quickly. Your recommendation means a lot to us, and we’re glad we could provide a positive experience.
The MacBack Team
The price was fair and the process was fast…
The price was fair and the process was very quick from quote to payment. A reminder on the confirmation email would be helpful on how packaging will be sent and collected.
September 8, 2025
Reply from Macback
Thank you for the great review! We’re pleased you found the price fair and the whole process quick from quote through to payment.
We also appreciate your suggestion about adding a reminder in the confirmation email regarding packaging and collection — feedback like this helps us improve the service further.
The MacBack Team
Very fast, efficient process.
Website was very clearly explained, re gradings. I suspect most people go wrong here and are not honest with themselves.
Emails communications was very smooth.
Delivery simple.
I had a grade b product and got the price quoted on the website.
It was a very effieicent, smooth, timely process.
5/5 would highly recommend.
S.
September 9, 2025
Reply from Macback
Thank you for the brilliant review, Stu! We’re really glad you found the website clear on grading, the communication smooth, and the delivery simple.
It’s great to hear your Grade B product matched the original quote and that the whole process felt efficient and timely. We truly appreciate your recommendation!
The MacBack Team
Complete Con.
Complete con. I engaged with this company based on their majority of good reviews here, but was surprised to find that once they received the iMac they reduced their original quote by well over 50%. They thought I was going to be stupid enough to accept that? The risk is then they send it back to you via DPD and it can be damaged, or with parts exchanged or removed for inferior ones. Not only a waste of my precious time and resources also but also a breach of consumer trust and an absolute con. Don't sent quotes in advance if you are going to reduce them by over half.. and if you want to clap back about the condition - this has been the most disused iMac of all time, no question. It is pristine. Furious.
To add - reading other reviews here saying that macback provide a bag and box for sending, they do not do that for your iMac.. you are expected to find your own packaging.
Why on earth would I come and review wasting further time if I was not a customer... trying to discredit my review only shows how suss you are as a company. The condition had better be how it was sent when it arrives back - be advised that I took thorough pictures. It is the end of the working day and it still has not even been dispatched back to me. My iMac sells for roughly £800.00 elsewhere in its pristine condition - hence the annoyance of your company wasting my time.
RE the packaging, I have an email before collection where you request that I package the item for collection, worded as follows -
'I ask that you make sure the item is securely packaged in its original packaging ready for the DPD driver to label it and send it out to us.
Thanks,
Kind Regards,
Jake Mansfield'
September 11, 2025
Unprompted review
Reply from Macback
Thank you for taking the time to leave your review.
We’d like to clarify a few key details regarding your order:
During the online quote process, you selected that you had the original Apple box for your iMac. When this option is chosen, we do not send out a DPD packaging kit, as you’ve confirmed suitable packaging is already available. If a customer selects no box, we always arrange for DPD to deliver a collection box to your door, with pick-up and packing handled at the same time.
You quoted the machine as a Grade A, which we fully agreed with and matched when assessing the device.
The key issue is that the device quoted was an iMac M3 (2023), whereas the model we received was an iMac M1 (2021). Naturally, there is a significant difference in resale value between these models.
As set out in our Terms & Conditions:
> “If we find that the model you send is not as referred to in your sale order, we will e-mail or phone a value for the actual item confirming the model. You can choose to continue the sale for the revised value or reject it. If so, we will return the item to you free of charge if the item is a product we buy, the sale will not progress and our agreement will terminate.”
This process is exactly what has happened in your case. We confirmed the correct model and its value, and as you declined, your iMac is being returned to you free of charge in the same condition it arrived.
We understand this has been frustrating for you, but it’s important to note that misquoting the model also has a cost to our business, as we cover the shipping, handling, and processing of devices we cannot purchase due to inaccurate information provided at the quoting stage.
We hope this clarifies the situation, and our support team remains available if you’d like to discuss this further.
The MacBack Team
Full marks
My quote was honoured in full and they were very simple, quick and easy to deal with :)
September 8, 2025
Reply from Macback
Thank you for the great review, Alex! We’re delighted your quote was honoured in full and that you found the process simple, quick, and easy.
The MacBack Team
Great service
The procedure was easy, honest and straightward. I was very pleased that Macback honoured their initial quotation.
September 8, 2025
Reply from Macback
Thank you for the 5-star review! We’re really pleased you found the process easy and straightforward, and that your original quote was fully honoured.
The MacBack Team
Great experience
Sent my macbook in at what i thought was an honest grading as it was 5 years old. They came back and said it was a better grade than i stated so offered me more money!
Fair play for the honesty and transparency from this company, will 100% use again. Whole process was very easy with DPD picking it up and providing a box etc. Communication great throughout and as i say, hats off to them for being so honest about the quality.
September 10, 2025
Unprompted review
Reply from Macback
Thank you for the fantastic review! We’re so pleased to hear you found the process easy from start to finish, with DPD handling the collection and our team keeping you updated throughout.
It’s great that our assessment allowed us to upgrade your MacBook and offer you more than expected — honesty and transparency are at the heart of what we do. We really appreciate your feedback and look forward to helping you again in the future.
The MacBack Team
Truly outstanding service
What a fantastic service, slick, speedy, excellent comms and deliver on what they say they will (rare nowadays!). The courier collected and provided a bag and box as stated, which was then zip tied sealed. 48 hours later I had an email confirmation that my item had been received and they were reviewing it. Half an hour later I had another email saying that my item exceeded their initial expectations and offered me a higher value and that I would receive the money into my account by the following morning, which I did! Seriously, do not hesitate to use this company, they are excellent! Thank you MacBack UK.
September 9, 2025
Unprompted review
Reply from Macback
Thank you for the fantastic review, Helene! We’re so pleased to hear the whole process felt slick and speedy, from courier collection to prompt communication and payment.
It’s always great when we can exceed expectations and offer more than the original quote — we’re delighted you had such a positive experience. Your recommendation means a lot to us!
The MacBack Team
Great service
Great service. Did as promised and in a good time frame. Kept up to date with regular emails for piece of mind.
September 9, 2025
Unprompted review
Reply from Macback
Thank you for the great review! We’re really pleased you found the service reliable and timely, and that our regular email updates gave you peace of mind throughout the process.
The MacBack Team
Working with Macback is superb
Working with Macback is superb. From entering the details of the I mac i wished to sell to communicating with the company by e mail everything thing was seamless and simple. The quote from Macback was acceptable to me. The collection process was perfect and subsequent contact was excellent.
It is important to be tottaly truthful about the condition of the mac you wish to sell and not inflate your view of the machine, in that way you will get a realistic buy back price. if you have the original packaging use it and protect the machines well for transport.
Overall my experience with Mac back was brilliant unlike some companies i have previously worked with.
I will use Macback in the future if I need to dispose of any other Mac machines.
Its nice to report a positive review of a company that you physically don't get to meet in person
September 1, 2025
Reply from Macback
Thank you for the fantastic review! We’re so pleased to hear you found the process seamless — from entering your details to communication, collection, and payment.
You’ve described it perfectly: being honest about the condition ensures a fair and realistic valuation, and original packaging definitely helps with safe transport.
It means a lot that you’ve compared us favourably to other companies you’ve used, and we truly value your trust. We’d be delighted to help again whenever you’re ready to trade in another Mac.
The MacBack Team
Reply from Macback
Thank you for the 5-star review! We’re really pleased you find our service fair, clear, and consistently reliable — that’s exactly what we aim for every time.
The MacBack Team
Seamless trade-in experience with Macback
Trading in my used Macbook Pro with Macback was a seamless experience. I got a quote online, quickly saw that it actually matched what I might have received by selling it myself on Ebay and realised it would be easier to use Macback.
They picked up my used machine using DPD's secure delivery service and within three days I had not only received confirmation of receipt, but that it was graded as I expected and I received my quote in full in my bank account.
A very pleasant, stress-free experience all-round by a competent, professional company. Good to know, too, that my used Macbook will have another life elsewhere.
Highly recommended.
September 3, 2025
Reply from Macback
Thank you for the fantastic review! We’re delighted to hear your trade-in was seamless from start to finish — from receiving a competitive quote to secure collection with DPD, right through to prompt payment at the full amount quoted.
It’s wonderful to know you found the experience stress-free and professional, and we also share your view on the importance of giving Macs a second life. Your recommendation means a lot to us.
The MacBack Team
Best price I could find for my old…
Best price I could find for my old MacBook, really efficient service and good communication.
September 3, 2025
Reply from Macback
Thank you for the lovely review, Beth! We’re delighted you found our quote the best available and that the service was efficient with good communication throughout.
We really appreciate your feedback and are glad you chose MacBack!
The MacBack Team
Reply from Macback
Thank you for the excellent review! We’re so pleased you found the service first-class from start to finish.
The MacBack Team
Painless from start to finish
Painless from start to finish. Very happy with the prices quoted and accroted
September 2, 2025
Reply from Macback
Thanks for the 5-star review! We’re really pleased to hear the process felt painless from start to finish and that you were happy with both the quote and final payment.
The MacBack Team
Highly Recommended – Would Use Again
Collection of my Mac was quick and hassle-free, with confirmation just a few days later. A small difference in the condition assessment was swiftly resolved over the phone, and I received a very fair price. Excellent service — I’d happily use them again.
July 22, 2025
Reply from Macback
Thank you for the brilliant review! We’re glad to hear the collection was hassle-free and that the condition query was quickly resolved over the phone.
It’s great to know you were happy with the final price and service overall — we’d be more than happy to help again in the future.
The MacBack Team
Great process - so easy.
The process is very easy and effortless. We did get graded downwards, but as soon as MacBack explained why, it made sense. And frankly, recycling instead of going into a landfill can only be a good thing. Can thoroughly recommend.
September 3, 2025
Unprompted review
Reply from Macback
Thank you for the great review, Jayne! We’re really pleased you found the process easy and effortless, and that our explanation around the grading made sense.
It’s also wonderful to see you highlight the importance of recycling — giving Macs a second life is at the heart of what we do. We truly appreciate your recommendation!
The MacBack Team
Owner that cares about his company and customer service
What started as a bad experience, was turned around into a great experience. The owner of the business is quick to identify and rectify mistakes and the process was put back on track.
September 1, 2025
Unprompted review
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