A very simple site to use no problem to navigate. There was an issue with the carrier picking unit up but was soon resolved by MacBack and new date sorted.Would defiantly use again if required at a la... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything worked smoothly (guy didn't turn up the first scheduled pick up slot but because his van broke down - was communicative and came first thing next day). Really efficient. Recieved full quote... See more
Company replied
Excellent couldn’t fault them they arranged the pickup with DPD brought the label and box . Fast response and gave me exactly what was estimated would highly recommend ☺️
Company replied
It took 6 days from pick up of my iMac (over the bank holiday) for Macback to confirm they would pay me the agreed valuation. It was quite an old machine and some other recycling companies weren't e... See more
Company replied
Company details
About Macback
Information provided by various external sources
Best Service
Fill in our quick quote form, choose your collection date and location. We will then collect your item for free from your door with custom made packaging and yes we are fully insured.
Fast Payment
We Pay within 48Hrs of the item being delivered to use. We can pay by PayPal or Faster Payment Bank Transfer
The Highest Prices Paid
We are a Specialist Mac Recycler, so we can pay the highest prices for your Mac. If you can find another Trade-in site that will offer more, we will match it. If the item dosnt meet your description we will make you an offer, should that offer be less than you want we will return your item FREE!
Fill in our quick quote form, choose your collection date and location. We will then collect your item for free from your door with custom made packaging and yes we are fully insured.
Fast Payment
We Pay within 48Hrs of the item being delivered to use. We can pay by PayPal or Faster Payment Bank Transfer
The Highest Prices Paid
We are a Specialist Mac Recycler, so we can pay the highest prices for your Mac. If you can find another Trade-in site that will offer more, we will match it. If the item dosnt meet your description we will make you an offer, should that offer be less than you want we will return your item FREE!
Contact info
Unit 18 Maesglas Industrial Estate, NP202NN, Newport, United Kingdom
- 0800 849 1121
- noel.fox@lifecyclesolutions.net
- macback.co.uk
4.6
Excellent
2K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honest company
Had a really good experience with Macback, fair, transparent service, got the money I was quoted. Would definitely recommend and use again.
October 17, 2025
Unprompted review
Reply from Macback
Thank you for the great review! We’re really pleased you had a positive experience and found our service fair, transparent, and true to the original quote.
We appreciate your recommendation and would be happy to help again in the future!
The MacBack Team
Fair and efficient
Fair and efficient. Before asking for a quote, I contacted Macback to clarify a couple of things about my potential trade in. I received a helpful and quick reply to my email. I subsequently obtained an online quote for my iMac, which I considered to be in genuine “out of the box” pristine condition and therefore graded A. Pickup via DPD was efficient, on receipt the iMac was quickly assessed and the quote confirmed. I accepted by return and the funds were in my account the next day. Macback communication has been good throughout. I couldn’t be more pleased and would definitely use again if the opportunity arises.
October 22, 2025
Unprompted review
Reply from Macback
Thank you for the fantastic review, Julian! We’re so pleased you found the whole process fair and efficient — from your initial enquiry to the quick quote confirmation, DPD collection, and next-day payment.
It’s great to hear our communication and service met your expectations throughout. We really appreciate your kind words and would be delighted to help again in the future.
The MacBack Team
Seamless transfer of my old IMac
I found your posting online and obtained a quote for my 2017 IMac of £153. Great result to find a good valuation for my trusty old machine working well but unable to interact with my other Apple tech. Seamless collection and payment received after my details were confirmed.
Keith Mullen
October 21, 2025
Unprompted review
Reply from Macback
Thank you for the great review, Keith! We’re delighted you found the valuation fair for your 2017 iMac and that the collection and payment process went seamlessly.
It’s always nice to hear from customers who’ve given their Macs a good life — we’re glad we could make the next step easy and straightforward.
The MacBack Team
Excellent - Easy & Painless
Excellent - when my iMac was deemed obsolete by Apple I knew it needed to be replaced eventually, however this was accelerated when it gave up the ghost and refused to power up some 3 months later (!). Although Apple said they would recycle it for free it meant taking it to an Apple Store and with its weight it was impractical for me to do that. That’s when I discovered Macback - they would collect my iMac (result!), wipe the hard drive and even give me a small amount for the parts.
Given the fact it wouldn’t power up I was very limited in my options to dispose of the iMac. I was also concerned about selling it privately due to not being able to wipe the hard drive so I put my faith in MacBack and I’m very glad I did.
The whole process was smooth, easy and painless. I would definitely recommend using MacBack and would do so again if needed.
October 17, 2025
Unprompted review
Reply from Macback
Thank you for the fantastic review! We’re so pleased you found the process smooth, easy, and stress-free — especially given the situation with your iMac.
It’s great to hear we could help with secure data wiping, collection, and recycling, all while offering some value back for the parts. We’re really glad you put your trust in us and that the experience lived up to expectations.
We truly appreciate your recommendation!
The MacBack Team
An excellent experience!
The whole Macback experience was excellent. The pickup was on time and polite and the money was delivered promptly
October 14, 2025
Reply from Macback
Thank you for the excellent review! We’re delighted you had such a smooth experience — with an on-time, polite collection and prompt payment.
We really appreciate your feedback!
The MacBack Team
Good comms
Good comms, pickup was smooth and they paid the same as they quoted no fuss.
October 9, 2025
Reply from Macback
Thank you for the great review! We’re glad you found communication clear, the collection smooth, and that your quoted price was fully honoured without any fuss.
The MacBack Team
very easy
that was really easy and the price paid was competitive. no reason to try selling via marketplaces etc, saves time and hassle.
October 15, 2025
Reply from Macback
Thank you for the brilliant review! We’re really pleased you found the process easy and our offer competitive.
It’s great to hear we could save you the time and hassle of selling through marketplaces — that’s exactly what we aim for!
The MacBack Team
Reply from Macback
Thank you for the 5-star review! We’re really glad you were happy with our fast payment and smooth service.
The MacBack Team
Simple and quick transaction
Great experience. Really simple process and money arrived in our account super fast too. Would recommend
October 10, 2025
Reply from Macback
Thank you for the great review! We’re delighted you found the process simple and that payment reached you so quickly. We really appreciate your recommendation!
The MacBack Team
Macback Review
We had a very smooth process with this, would recommend Macback to others.
October 6, 2025
Reply from Macback
Thank you for the 5-star review! We’re really pleased you had a smooth experience and appreciate your recommendation to others.
The MacBack Team
Excellent
Very easy to sell iMac with you. The fact that someone comes home to collect your product and get paid the day after, absolutely stunning. I loved it
October 9, 2025
Reply from Macback
Thank you for the amazing review! We’re so pleased you found selling your iMac with us so easy and convenient.
It’s great to hear the home collection and next-day payment made the process such a positive experience — we really appreciate your kind words!
The MacBack Team
Macback gave a good quote for the…
Macback gave a good quote for the equipment, sent relevant packaging and were clear on their instructions. Easy process to follow, from start to receiving cash in my account , 2 weeks intotal.
September 30, 2025
Reply from Macback
Thank you for the great review! We’re really pleased you found the process clear and straightforward — from receiving your packaging and instructions to getting payment within two weeks.
It’s great to hear you were happy with the quote and overall experience.
The MacBack Team
Reply from Macback
Thank you for the great review! We’re really pleased you were happy with the service and the deal you received. We appreciate your recommendation!
The MacBack Team
Service was prompt & transparent…
Service was prompt & transparent from initial quote, through to collection & final sale. I'm quite satisfied that I received the best trade in price for my Mac Mini, avoiding the headaches of listing, blind trading & packaging for resale. Throughout the transaction the collection, receipt & analysis of my item were swift & the communication consistent.
June 10, 2025
Unprompted review
Reply from Macback
Thank you for the excellent review! We’re really pleased you found the process prompt and transparent from start to finish — from the initial quote to collection and payment.
It’s great to hear you felt confident in the value offered for your Mac Mini and that our communication kept things smooth and hassle-free throughout. We truly appreciate your feedback!
The MacBack Team
Great service, great price
Great company. Easy to use site. Arranged courier on day of my choosing - weekend - replied as soon as iMac arrived. Money in my account the next day. Highly recommend
October 8, 2025
Unprompted review
Reply from Macback
Thank you for the brilliant review! We’re delighted you found our site easy to use and appreciated the flexibility of choosing your own collection day.
It’s great to hear everything went smoothly — from the quick update on arrival to payment the next day. We really appreciate your recommendation!
The MacBack Team
Easy to get a quote.
Easy to get a quote.
Quick response.
Quick payment.
I totally recommend Macback to anybody who needs to move their old Apple equipment on.
October 1, 2025
Unprompted review
Reply from Macback
Thank you for the fantastic review! We’re so pleased you found the process quick and straightforward — from getting your quote to receiving payment.
Your recommendation means a lot to us, and we’re glad we could make trading in your old Apple equipment so easy.
The MacBack Team
Very easy and quick process.
Fair valuation, DPD come to collect then ££ in your a/c two days later. Very easy and quick process.
October 3, 2025
Reply from Macback
Thank you for the brilliant review! We’re glad you found the valuation fair and the whole process quick and easy — from DPD collection to fast payment.
We really appreciate your feedback!
The MacBack Team
Accurate quotation and quick turnaround
Collection of my Mac was quick and the quotation provided was accurate and paid promptly.
October 3, 2025
Reply from Macback
Thank you for the great review! We’re really pleased the collection went smoothly, the quote matched perfectly, and payment was made promptly.
We appreciate you choosing MacBack!
The MacBack Team
Reply from Macback
Thanks for the great review! We’re really glad you found the service slick and easy — exactly what we aim for.
The MacBack Team
Great experience selling two macbooks
I sold two really old Macbooks to Macback and the experience was great. The arranged pickup by dpd was on time and confidence inspiring. Got slightly better quote than I expected. Money transferred within a day of them receiving. Would definitely recommend them
October 3, 2025
Reply from Macback
Thank you for the fantastic review! We’re delighted to hear everything went smoothly — from the on-time DPD collection to receiving your payment so quickly.
It’s great that the final quote was even better than expected, and we really appreciate your recommendation.
The MacBack Team
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