Orders dealt with promptly and dispatched. Delivery within good time frame. Deliverer willing to take time to out item in sensible and required space withi property fence, to keep unseen from road.
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See what reviewers are saying
Great service next day delivery on time. Excellent customer service when rang up with a query. Would use again.
Company replied
I have been using Macfarlane packaging for 9+ years and Samantha O'Sullivan has been the go to contact for order updates and any problems with orders after arrival. I have been very happy with t... See more
Company replied
Macfarlane is a relatively new supplier for us. Gabrielle Baker has been my go to contact, nothing seems to be to much trouble. We are keen to move away from plastic & onto a greener more eco packagin... See more
Company replied
Company details
About Macfarlane Packaging
Written by the company
Macfarlane Packaging is the largest distributor of packaging products in the UK and Ireland. We serve tens of thousands of businesses of all sizes and have been providing all the packaging companies need to protect their products for 75 years.
On the Macfarlane Packging website, you can buy everything you need to protect your products in transit. From cardboard boxes to packing tape, stretch wrap, bubble wrap and more! We can deliver great value and high quality packaging materials next day.
Product range - thousands of products available from stock ready for immediate dispatch on our next day delivery service. Recently expanded - now 3x more packaging to choose from.
Flexible delivery - enjoy FREE delivery for all orders placed over £150 / €150 throughout most areas in the UK. Order before 4.30pm for next day delivery (charges apply).
Trade accounts - business customers can apply for trade accounts to access custom pricing and other benefits!
Dedicated packaging expertise - contact dedicated packaging specialists during business hours. They're on hand to offer you advice, make recommendations for your specific business requirements and help steer you in the right direction.
Custom packaging on request - you can design your own packing tape online, and we can customise packaging for you on request. From a bespoke size through to printed boxes and more, get in touch for an estimate.
Contact info
Whitehall Avenue, MK10 0BU, Milton Keynes, United Kingdom
- 0800 288 8822
- customercare@macfarlanepackaging.com
- macfarlanepackaging.com
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Damaged Layflat Tubing was reported…
Damaged Layflat Tubing was reported immediately; it is now Thursday and no response has been received regarding a refund or replacement.
March 24, 2026
Reply from Macfarlane Packaging
Hi Sarah,
Thanks for taking the time to leave us a review.
We understand from our Customer Care Team that they initially acknowledged receipt of your email within 24 hours but were unable to source a replacement for your damaged item immediately. Therefore, they took longer than ideal to get back to you with a resolution.
We can only apologise in this instance. We aim to resolve any customer service requests within 48 hours / 2 working days, if not sooner.
We understand that our Customer Care Team has since confirmed a replacement will be delivered next week. We hope this meets with your satisfaction.
Please don't hesitate to get in touch with us if you need anything else.
Best wishes,
The Macfarlane Packaging Team
Very poor delivery and after-sales service.
It's a shame.
Since I moved, they've been sending packages to my old address; they have no way of managing it properly.
Wrong shipments—I recently received items I didn't order.
Shipments with missing items.
Shipments with the wrong address.
Every time I place an order with them, I get nervous.
I've spoken with my business partner, and we're going to end our business relationship with MacFarlane. We'll look for an alternative.
March 4, 2026
Unprompted review
Reply from Macfarlane Packaging
Hi Isidro,
Thanks for taking the time to leave a review.
We're sorry to hear about the issues you've been having regarding your delivery address.
If you can provide additional information to contactus@macfarlanepackaging.com, we can look into this for you and ensure your address is updated.
If you're a website customer, you can log in and amend your delivery address in the "My Account" section of the website. If you're a customer of one of our local branches, please email us using the contact details provided, and we can coordinate the correction.
Again, please accept our apologies. This is not the experience we expect for our customers and we will take your feedback on board.
We hope you'll give us another chance.
Best wishes,
The Macfarlane Packaging Team
Still awaiting delivery ...paid £19.99…
Still awaiting delivery ...paid £19.99 for a next day delivery!
March 18, 2026
Reply from Macfarlane Packaging
Hi Dimitri,
Thanks for taking the time to leave a review. We appreciate your feedback.
I understand our customer care team has reached out to you and offered a full refund in this instance.
Unfortunately, although the parcel left our warehouse the same day, our courier partner misrouted the consignment and didn't inform us, which created the delay.
I can only apologise, as this is not the experience we want Macfarlane customers to receive. We have passed this feedback on to our courier partner too.
We hope our customer care team has resolved the matter to your satisfaction, and you will consider giving us another chance.
Best wishes,
Charlotte from The Macfarlane Packaging Team
Reply from Macfarlane Packaging
Thanks for taking the time to leave a 5-star review Simon. We really appreciate it.
Don't hesitate to get in touch if you need any further support with your packaging.
Best wishes,
The Macfarlane Packaging Team
Great Support
Friendly, professional staff who are willing to assist their customers whether the matter is big or small. Communication is excellent and answers are quick. All round, from our amazing sales Rep (Jen) to Dawn and the drivers we have always received A+ service!
November 12, 2025
Unprompted review
Reply from Macfarlane Packaging
Hi Andy,
Thanks for taking the time to leave us a 5-star review.
It's fantastic to hear about the clear communication and excellent service you've received from not only our sales team but our logistics colleagues as well.
We look forward to working with you in the future.
Best wishes,
The Macfarlane Packaging Team
Great customer service from Samantha
November 5, 2025
Unprompted review
Reply from Macfarlane Packaging
Hi Garrett,
Many thanks for taking the time to leave a 5 star review, it's very much appreciated!
We're glad you received great customer service from Samantha, we'll be sure to pass on your comments.
Many Thanks,
The Macfarlane Online Team
Amazing Customer care
A product I had ordered was currently out of stock, Samantha kindly emailed me as soon as this became apparent, she made sure to offer alternative products of similar status to me which may I add were slightly dearer but proceeded to not charge the extra amount because of the stock outage, Brilliant service and customer care
October 15, 2025
Unprompted review
Reply from Macfarlane Packaging
Hi Stacey,
Thanks so much for the five star review, it's very much appreciated! So glad you received amazing customer care from Samantha, we'll be sure to pass on your comments!
Thanks again,
The Macfarlane Packaging Team
Usually have some sort of issue
Usually have some sort of issue, whether it be late delivery or wrong items sent. Always gets sorted without issue but it does happen quite often, and late delivery does often require me to contact them, instead of them contacting me to let me know.
October 15, 2025
Unprompted review
Reply from Macfarlane Packaging
Hi Ricky,
Thanks for taking the time to leave us a review. We're sorry you haven't had an ideal experience recently.
If you could please email contactus@macfarlanepackaging.com referencing your latest order number or account name, we can get the relevant team to look into this for you, whether it's our web team or one of our regional distribution centres.
Best wishes,
The Macfarlane Packaging Team
Samantha has Great Customer Service!
Had a great experience with Macfarlane Packaging, Samantha O'Sullivan was very helpful when our order had to change, she made sure we got a replacement product and that our order shipped on time. Would highly recommend this company.
October 14, 2025
Unprompted review
Reply from Macfarlane Packaging
Hi Joann,
Thanks so much for taking the time to leave us a 5-star review. We really appreciate it.
It's fantastic to hear that you think our customer care team are very helpful and that you'd recommend us.
Don't hestate to choose Macfarlane in the future if you need packaging.
Best wishes,
The Macfarlane Packaging Team
Not owning up to their misakes
I emailed Macfarlane Packaging with details of the boxes I needed, but instead of confirming properly, they sent me a quote full of their own product codes and jargon that didn’t mean much to me. Even though they clearly knew the boxes looked different from the ones I had requested, they went ahead and sent the wrong items anyway. To make matters worse, they are refusing to give me a refund for their mistake. Very poor communication, unhelpful service, and a frustrating experience overall. I expected a reliable supplier, but this experience has been nothing but disappointment. I won’t be using them again and would not recommend them.
September 30, 2025
Unprompted review
Reply from Macfarlane Packaging
Hi Oskars,
Thanks for taking the time to leave us a review. We aim to provide clear communication and high-quality service when dealing with all customers. We’re very sorry this hasn’t been your experience. Please accept our apologies.
We have passed your feedback on to the branch you have been working with and asked the Regional Business Manager to reach out to you directly to resolve this.
Again, please accept our apologies for your experience. We do hope you’ll consider giving us another chance.
Best Wishes,
The Macfarlane Packaging Team
I have been dealing with MacFarlane…
I have been dealing with MacFarlane Packaging for a few years now. I mainly deal with Sam for any queries in relation to my orders. She is extremely helpful and efficient. I highly recommend.
September 19, 2025
Unprompted review
Reply from Macfarlane Packaging
Hi Aoife,
Thanks for taking the time to leave us a 5-star review. We really appreciate it.
It's fantastic to hear you've been a loyal customer for a number of years and find Sam in our customer care team helpful and efficient. Thanks for your recommendation!
Best wishes,
The Macfarlane Packaging Team
Didn't refund full amount
Didn't refund full amount, website doesn't clearly label things. Avoid these, use kite instead
August 1, 2025
Unprompted review
Reply from Macfarlane Packaging
Hi Phil,
We're sorry to hear this and we take your feedback on board about how we can improve our website.
Regarding your refund, partial refunds are usually made when there is an issue with only part of an order.
To enable us to look into this further for you, please email your order number and the email address on your Macfarlane web account to contactus@macfarlanepackaging.com.
Best wishes,
The Macfarlane Packaging Team
I have found Samantha to be extremely…
I have found Samantha to be extremely helpful and provided me with an excellent customer service
September 8, 2025
Unprompted review
Reply from Macfarlane Packaging
Hi Garreth,
Thanks for taking the time to leave a 5-star review. We really appreciate it.
It's fantastic to hear that you've received extremely helpful service from our online customer care team. Your feedback will be passed on to them.
We look forward to helping you with your packaging in the future.
Best wishes,
The Macfarlane Packaging team
Great Customer Service
They provide packaging solutions for all your needs and fantastic customer service. Samantha and Kayleigh at customer service were great with their prompt responses. Samantha made sure I received the correct product the very next day. Good customer service makes all the difference to make a business stand out from the rest.
September 5, 2025
Unprompted review
Reply from Macfarlane Packaging
Hi Namitha,
Thank you so much for your 5 star review, it's really lovely to hear that you've had a great experience with our team!
Please don't hesitate to contact us again if you require any further packaging assistance!
Thanks,
The Macfarlane Packaging Team
Amazing Customer Service
Amazing Customer Service! Making my order was very easy to make online. However, what impressed me most was the customer service after my order was delivered. I needed to return part of my order and Samantha O'Sullivan went above and beyond to help me. Macfarlane Packing were an absolute pleasure to deal with, thanks to their professional employees. Thanks again Samantha!
August 13, 2025
Unprompted review
Reply from Macfarlane Packaging
Hi Lorraine,
Thanks so much for taking the time to leave a 5 star review, I'll be sure to pass your comments on to Samantha and the team.
Many thanks!
Caroline
COMPASSION
THANK YJU VERY MUCH ON MONDAY. I WAS A BIT LATE BUT HAD TO STOP FOR A BIT ..AS SADLY MY SISTER PAST AWAY WHILE I WAS AWAY FROM HOME ..ANF WHEN I EXPLAINED TO WAREHOUSE GUY. I WAS SEEN TO WITH A QUICK TURN AROUND BY YOURSELFS. ..THANKS TO YOUNG FELLA WITH BEARD WHO SEEN TO ME AND THE YOUNG LASSIE ON FORKLIFT FOR THE COMPASSION SHOWN AND KIND WORDS.
LAWRENCE CURRIE DRIVER SCOTLAND
August 18, 2025
Unprompted review
Reply from Macfarlane Packaging
Hi Lawrence,
Thank you for taking the time to leave such a thoughtful review during what must be a very difficult time for you and your family.
We’re really sorry to hear about the loss of your sister and our thoughts are with you.
It means a lot to know that our team showed kindness and compassion when you visited, we’ll make sure your thanks are passed on to the colleagues you mentioned.
Take care,
The Macfarlane Packaging Team
Great Customer Service
Macfarlane Packaging have great customer service. their website is easy to navigate. Their prices are reasonable and the delivery is always on time! Above all else i would like to personally Thank, one their members of their team Gabrielle Baker has been such a great help and she always keeps my Company updated on relevant information about our orders or anything else that she can assist on. And works tireless to give us the best service. Thank you!
August 4, 2025
Unprompted review
Reply from Macfarlane Packaging
Thanks for taking the time to leave us a 5-star review, Aaron! We really appreciate it.
It's fantastic to hear you value the excellent customer service provided by our team, as well as our competitive pricing and speedy delivery!
Don't hesitate to use Macfarlane for packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Happy with the service!
Gabrielle was great at resolving the issue I had. The products are always of a good quality and the most reasonably priced that I can find.
July 23, 2025
Unprompted review
Reply from Macfarlane Packaging
Thanks for taking the time to leave us a 5-star review!
We really appreciate it. It's great to hear you find our packaging is good quality and well priced. It's also fantastic to know our Online Customer Care team is providing great service.
Don't hesitate to use Macfarlane for packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Great Service
Its very easy to order online for our business. The delivery is always quick, and if there is ever a stock issue or a delivery problem, it is dealt with quickly by Samantha. Ben is also very helpful when we have questions about different products. Thank you.
July 14, 2025
Unprompted review
Reply from Macfarlane Packaging
Hi Seeds Ireland Team,
Thanks for taking the time to leave us a 5-star review.
It's fantastic to hear that you enjoy our quick delivery, as well as the customer service provided by our expert team.
Don't hesitate to choose Macfarlane again when you next need packaging.
Best wishes,
The Macfarlane Packaging Team
Waste of time
I used to deal with Macfarlane in a previous job and they were great. I thought I would see if I could collect an order as I am local to their Grantham depot. I called and was passed around multiple people, the 5th person I spoke to confirmed I can collect from Clifton but not Grantham. The website says in their FAQ's if you want to collect an order call the number - I wouldn't waste your time!
May 22, 2025
Unprompted review
Reply from Macfarlane Packaging
Hi K Cottam,
Many thanks for bringing this to our attention, I'm sorry that you did not receive a good experience on this occassion.
Our Grantham Packaging office has recently moved premises and are now based in Fairham, Nottingham, I think this could be why there was some confusion when you called.
If you'd like to speak to the office in Nottingham directly, you can reach them on 01949 837666. Alternatively, if you drop us an email to contactus@macfarlanepackaging.com and let us know what packaging you are looking for, we can arrange direct follow up.
We are in the process of updating our google address details, but you can find our most up to date site information on our website.
Many thanks,
The Macfarlane Packaging Team
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