MacGregor and MacDuff Reviews 3,695

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 439 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including kilts, ties, and accessories, often noting their excellent craftsmanship and materials. The service is frequently highlighted as outstanding, with many appreciating the helpful, friendly, and attentive staff who provide great advice and ensure a smooth process from order to delivery. People also commend the efficient delivery service, with many orders arriving promptly and well-packaged. However, some customers also noted issues with delivery, such as packages going to the wrong address or taking a long time to arrive. A few other people also felt that some products, like a bow tie or a stole, were not of the expected quality or comfort.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Customers consistently praise the excellent quality... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent... See more

Service

Customers had positive experiences with service. Many reviewers praised the helpful and efficient service,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and prompt... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was made welcome in the Glasgow shop and offered very helpful advice, to the extent of being measured by a member of staff in spite of the fact that the trousers I was looking at were only available... See more

Company replied

Rated 5 out of 5 stars

The staff at the Glasgow Bath Street store were absolutely superb. From start to finish, they were so friendly, attentive, and went above and beyond to make sure everything ran smoothly for our big da... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic experience every single time. Excellent online service and absolutely unmatched service in store. Wouldn't consider going anywhere else. Walk out every time with a smile on my fac... See more

Company replied


Company details

  1. Men's Clothing Store
  2. Fashion Accessories Store

Written by the company

MacGregor and MacDuff is a Scottish Kilt & Highlandwear Outfitters with four stores throughout Glasgow, Ayrshire and Edinburgh. MacGregor and MacDuff also host pop-up kilt fitting services in London and Manchester as well as international kilt fittings in New York and Toronto. MacGregor and MacDuff specialise in high-quality highlandwear and are dedicated to providing industry-leading customer service. With UK-wide kilt hire delivery as well as virtual kilt fitting appointments for all customers, whether you are looking to buy an outfit for your wedding or need to hire a kilt for a special event, there is no better place to find everything you need.

Written by the company

Worldwide Delivery
We are able to offer our customers worldwide delivery. Whether you visit one of our international fitting services, speak to us via virtual appointment or simply purchase from our website, together with our international delivery partners we work hard to make sure you get your order quickly and safely.
Click & Collect
We offer a click & collect service at all our shops. Simply order online and select at checkout which of our shops you wish to collect your order from. We will then contact you to let you know when it is ready for collection
Virtual Kilt Fittings
Whether you are organising a hire kilt outfit for your upcoming wedding or looking to buy that pair of tartan trews you’ve had your eye on, or simply just looking for a new sporran to spruce up your trusty kilt, our online expert stylists are here to help! Speak to our team and receive the same outstanding level of care and service that our stores are known for, all from the comfort of your home.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Tartan sample

I only ordered a Tartan sample, but it was a good size, packaged beautifully and arrived fairly quickly. I couldn’t ask for more.

March 23, 2026
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Garry,

Thanks for your great review! We're so glad to hear you are happy with the sample.

Kind Regards,
Rachel

Rated 5 out of 5 stars

MacGregor and MacDuff have been very…

MacGregor and MacDuff have been very helpful when we visited for the fitting of my son’s wedding. The staff are very friendly and have a vast knowledge of the garment's in the shop.
Called the shop to order another outfit for another wedding and once again vey helpful.
The quality of the outfits are superb.

March 23, 2026
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Reply from MacGregor and MacDuff

Hi Neil,

Thank you so much for your kind words. We’re delighted we could assist with both visits and that our team’s knowledge and friendliness made the experience a positive one. It means a lot to have your continued support.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Outstanding service

Purchased a full kilt outfit from the Yoker branch and the service and product were impeccable! Every step was a breeze, from measurements to fitting, even allowing me to take parts to use with hire kilts while mine was made. Cannot fault them and will always return when I need something

February 21, 2026
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Reply from MacGregor and MacDuff

HI Russell,

Thank you so much for your fantastic feedback. We’re delighted you had such a smooth experience from start to finish and that the team could support you throughout. We look forward to welcoming you back soon!

Kind Regards,
Rachel

Rated 5 out of 5 stars
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Marilyn,

Thanks for your review! We're so glad to hear everything went smoothly for you.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Beautiful knife and rushed for me to…

Beautiful knife and rushed for me to get in time. Great company

March 16, 2026
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Reply from MacGregor and MacDuff

Hi Christina,

Thanks for your great review! We're so pleased to hear you are happy with your sgian dubh and that we could get it to you on time.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Kilt pin

I ordered a kilt pin as a present for my brother in law and managed to mess up the delivery address, entirely my fault, so I rang on the off chance the order could be amended and the team were brilliant. The pin was delivered early the next morning, beautifully packed and even more lovely in real life. A very happy gift recipient and very happy customer! Thank you so much.

March 16, 2026
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Reply from MacGregor and MacDuff

Hi Sam,

Thanks for your lovely review! We're glad to have been able to help with the address change and it's great to hear you are so happy with the product!

Kind Regards,
Rachel

Rated 5 out of 5 stars

Kilt fitting

Superb service in great surroundings

January 5, 2026
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Reply from MacGregor and MacDuff

Hi Harry,

Thanks for your kind words. We’re pleased you had such a positive experience with us.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Great service and communication

Great service, and great communication. Received a couple of trial pairs of trousers to check fit, before the final pair were made. Very happy!

March 13, 2026
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Reply from MacGregor and MacDuff

Hi Nicola,

Thanks for your lovely review! We hope you love your new trousers!

Kind Regards,
Rachel

Rated 4 out of 5 stars

The service at your store in Glasgow…

The service at your store in Glasgow was impeccable and the shipping was quick as well. However the packaging was not sufficient and the single thin box was torn open on arrival with the kilt partially out of the box. Fortunately the kilt was undamaged. Thanks for the great kilt!

March 11, 2026
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Reply from MacGregor and MacDuff

Hi Jonathan,

Thanks for your lovely review! We're delighted to hear of the service you received and quick shipping.

Thanks for bringing the delivery issue to your attention, this will allow us to re-evaluate our packaging, but I'm glad to hear the kilt arrived undamaged.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Exceptional service

Great service, I was able to get the tartan and accompanying items without any trouble and when an item didn't fit correctly, the replacement was sent out the next day. Great customer service and I shall be sure to use MacGregor and MacDuff again for future events

March 10, 2026
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Reply from MacGregor and MacDuff

Hi Scott,

Thank you for your great review! We’re pleased you found everything easy to arrange and that we could get a replacement to you promptly. We really appreciate your support and look forward to helping you again in the future.

Kind Regards,
Rachel

Rated 5 out of 5 stars

What an amazing experience hiring a kilt!

What an amazing experience hiring a kilt from MacGregor and MacDuff. We had to travel from Texas to Scotland for a wedding. As the officiant, I needed something formal for the occasion. The tuxedos available for rental were not very exciting; the choices were very limited, not to mention the hassle of having to transport it with us while we traveled.

Hiring the kilt made it so much easier, and I was so much more handsome in it! Their website was very easy to navigate and informative. The online measurement was a breeze. I picked up the kilt at the main city center store in Glasgow. The fitting there was very easy, and they were super helpful, showing me how to dress and wear the kilt, and then they had a courier pick it up the day after our event.

All of the people I worked with were super nice and helpful. The whole experience was a breeze, and I thought the price was a bargain considering the level of service and the quality of the product. I received a lot of compliments at the wedding and was very pleased with the whole experience.

March 16, 2026
Unprompted review
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Reply from MacGregor and MacDuff

Hi John,

Thank you for taking the time to share your experience. We’re delighted everything from the online ordering process to your in-store fitting and collection went smoothly. Providing a seamless service for customers travelling to Scotland is something we take great pride in, and it’s wonderful to hear this reflected in your visit.

We’re so pleased you enjoyed wearing the kilt for such an important role, and we truly appreciate your kind recommendation.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Everything perfect

February 25, 2026
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Jiri,

Thanks for the great review! It's lovely to hear you are happy with your order.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Been brilliant from start to finish.

Been brilliant from start to finish.
Would 100% recommend.

February 24, 2026
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Billy,

Thanks for your great review! We're delighted to hear of your experience and we really appreciate your recommendation.

Kind Regards,
Rachel

Rated 5 out of 5 stars

An excellent company

First experience of this companyy. Excellent quality and goods arrived swiftly. Could not fault!

February 24, 2026
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Edwin,

Thanks for your lovely review! We're so pleased to hear you are happy with your order.

Kind Regards,
Rachel

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