MacGregor and MacDuff Reviews 3,696

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 440 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, including kilts, ties, and accessories, often highlighting their craftsmanship and perfect fit. The service is frequently described as fantastic and professional, with staff providing helpful advice and going above and beyond to ensure a smooth process. Reviewers also appreciate the fast delivery and clear communication throughout the order process, with many noting that items arrived well-packaged and on time, even for custom orders or tight deadlines. However, some customers mentioned that the product received did not always match the sales images, or that the material of certain items was not as expected, such as being too heavy or not soft enough. A few other people also felt that there was a lack of communication after placing an order, leading to uncertainty about delivery times, especially for non-stock items.

What people talk about most

Product

Consumers find product quality to be outstanding, with many praising items like kilts, ties, and trousers for... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the excellent... See more

Service

Reviewers mention positive feedback about service, consistently highlighting excellent customer service and... See more

Delivery service

People report positive experiences with delivery service, frequently praising the fast and prompt delivery... See more

Order

Customers consistently note positive experiences with order, praising the ease of the ordering process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at the Glasgow Bath Street store were absolutely superb. From start to finish, they were so friendly, attentive, and went above and beyond to make sure everything ran smoothly for our big da... See more

Company replied

Rated 5 out of 5 stars

I was made welcome in the Glasgow shop and offered very helpful advice, to the extent of being measured by a member of staff in spite of the fact that the trousers I was looking at were only available... See more

Company replied

Rated 5 out of 5 stars

Fast delivery with clear communication throughout. The product is of very good quality however, it does not have the MacGregor and MacDuff logo on the front, as shown on the sales images. A little... See more

Company replied


Company details

  1. Men's Clothing Store
  2. Fashion Accessories Store

Written by the company

MacGregor and MacDuff is a Scottish Kilt & Highlandwear Outfitters with four stores throughout Glasgow, Ayrshire and Edinburgh. MacGregor and MacDuff also host pop-up kilt fitting services in London and Manchester as well as international kilt fittings in New York and Toronto. MacGregor and MacDuff specialise in high-quality highlandwear and are dedicated to providing industry-leading customer service. With UK-wide kilt hire delivery as well as virtual kilt fitting appointments for all customers, whether you are looking to buy an outfit for your wedding or need to hire a kilt for a special event, there is no better place to find everything you need.

Written by the company

Worldwide Delivery
We are able to offer our customers worldwide delivery. Whether you visit one of our international fitting services, speak to us via virtual appointment or simply purchase from our website, together with our international delivery partners we work hard to make sure you get your order quickly and safely.
Click & Collect
We offer a click & collect service at all our shops. Simply order online and select at checkout which of our shops you wish to collect your order from. We will then contact you to let you know when it is ready for collection
Virtual Kilt Fittings
Whether you are organising a hire kilt outfit for your upcoming wedding or looking to buy that pair of tartan trews you’ve had your eye on, or simply just looking for a new sporran to spruce up your trusty kilt, our online expert stylists are here to help! Speak to our team and receive the same outstanding level of care and service that our stores are known for, all from the comfort of your home.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quality product

Quality product, great communication.

December 5, 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Euan,

Thank you for the kind review! We are so pleased to hear you are happy with the velcro belt.

Kind Reviews,
Kayleigh

Rated 5 out of 5 stars

Easy to access on line purchase

Easy to access on line purchase. Quality product tartan tie.

December 5, 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Daniel,

Thank you for the lovely review! We are so happy to hear you are pleased with your tartan tie.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Excellent service

Excellent service thank you

December 10, 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Linda,

Thank you for lovely review! We are so happy to hear you are pleased with your order.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Great service

Great service, prompt delivery. First class.

December 9, 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Manson,

Thank you for the great review! We are pleased to hear you are happy with your Sgian Dubh.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Once worn kilt- lovely item, good customer service

Bought a once worn kilt. Spoke to a lady who was v helpful. Kilt arrived quickly and well packed. It’s in excellent condition. Son still to try it on, but I’m happy with my experience with this company so far.

December 2, 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Bernice,

Thank you for the wonderful review! We are so pleased to hear you have had a lovely experience with ourselves, we hope your son loves his new kilt.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

A happy experience

An easy to use website. More importantly a quality product at a reasonable price

December 5, 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Kathryn,

Thank you for your feedback! We’re delighted to hear that you found our website easy to use and that you’re happy with the quality of our product.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Very pleased with this experience

Very pleased with this experience. Kept informed regarding order. Pleased with my purchase.

December 4, 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Christine,

Thank you for the lovely review! We are so pleased to hear you are happy with the kilt pin.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Amazing Service

The staff at the Glasgow Bath Street store were absolutely superb. From start to finish, they were so friendly, attentive, and went above and beyond to make sure everything ran smoothly for our big day. They gave fantastic advice and made the whole process feel easy and stress-free. The kilts looked amazing on the day—so much so that my husband has decided to purchase his own kilt! We couldn’t be happier with the service and would highly recommend them to anyone looking for kilts for a special occasion.

October 16, 2025
Unprompted review
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Rose,

Thank you for the wonderful review! We’re delighted to hear that our team in store were able to make your experience enjoyable and stress-free. It’s lovely to hear the kilts looked amazing! We truly appreciate your recommendation.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Great customer service

Great customer service and communication. Products of high quality and as expected.

November 28, 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Siobhan,

Thank you for your kind word! We are thrilled to hear that you were pleased with our customer service and the quality of our products.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Arrived early to suit my wedding plans

The waist coat and bow tie ordered for my wedding usually would have been delivered after my wedding date. Every effort was made to get these to me in time. They arrived in plenty of time for the ceremony and were as I expected.

November 27, 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Iain,

Thank you for the wonderful review. We’re delighted to hear that your waistcoat and bow tie arrived in time for your wedding and met your expectations.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Great company

I enjoy writing a review because they are simply outstanding in every category… quality of product, customer service and shipping with speed. I purchase from them again and again

December 2, 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Charlie,

We truly appreciate your kind words! It’s lovely to hear that you’ve had consistently great experiences with our products and service.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Speedy service

Exactly what I asked for and a very speedy delivery.

November 27, 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Michelle,

Thank you the lovely review! We are so pleased to hear you are happy with the Tammie Hat.

Kind Regards,
Kayleigh

Rated 4 out of 5 stars

Only reason it wasn't a 5 was the fact…

Only reason it wasn't a 5 was the fact that our package went to the wrong address. Fortunately itvwas able to be retrieved and all worked out well in the end.

December 2, 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Fiona,

Thank you for the lovely review! We are sorry to hear the order was delivered to the incorrect address but we are so glad to hear this was able to be retrieved.

Kind Regards,
Kayleigh

Rated 4 out of 5 stars

Website great

Website great. Lots of lovely items available I feel the quality and definitely the packaging doesn't match unfortunately.

November 27, 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Linda,

Thank you for the lovely review! I am aware our Orders Team have been in contact to rectify your recent order.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Reliable, trustworthy and excellent products

They are about very reliable company and the quality of their goods is first class. Their customers services are superb and bend over backwards to serve you.

November 27, 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi George,

Thank you for your kind words! We truly appreciate your feedback and are pleased to hear that you’re happy with our product quality and customer service.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Gift vouchers were presented in

The gift vouchers were presented beautifully and arrived in excellent packaging

November 24, 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Jack,

Thank you for the lovely review! We are so pleased to hear you are happy with the presentation of the gift vouchers.

Kind Regards,
Kayleigh

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