I immediately received a response on the Chat line from a support person who patiently stayed on the Chat line with me for 45 minutes to help me solve my MacKeeper problem. It doesn't seem to matter w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just got MacKeeper yesterday and tried out the Memory Cleaner for the first time today; I was puzzled about whether I'd get a pop-up telling me the function was done. The tech support person clear... See more
Company replied
On April 30, 2025, the agile team of MacKeeper provided me with spontane and very efficient help by reinstalling my MacKeeper Program and its licence. Previously my PC had closed down and all programs... See more
Company replied
I am old, I Havel travelled globally as a senior level. I have seen stuff: but I have never before come across a service that is as incredibly in excellent in every thing it does. I don't want to give... See more
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Company details
Written by the company
We are MacKeeper, the synergy of 800+ passionate leaders, developers, security experts, and other specialists. We all have a single mission: to help Mac users take control of their online security and privacy. Like you, we live our lives online. Like you, we share our data every day, not only willingly with banks, insurance companies, and our colleagues via email but also without even realizing it through interaction with advertisers, online thieves, and scammers. Like you, we need to be sure that our data is safe and protected. That’s why we’ve combined user feedback, industry insights, and years of experience with a heavy dose of passion to create high technology products that effectively protect users—and their Macs. The transformation we are driving in our company and our product nowadays is designed to create an unprecedented level of protection from the sea of online security threats. MacKeeper Anti-Malware Lab provides real-time web monitoring to detect the latest online threats. The software development team uses these findings to continuously improve MacKeeper cleaning, security, and privacy features. Our Support team provides 24/7 personal remote assistance to help users solve Mac-related issues that go beyond any software capabilities.
Written by the company
Contact info
3005-D6, Swiss Tower, Plot No: JLT-PH2-Y3A, Jumeirah Lakes Towers, Dubai, U.A.E.
- support@mackeeper.com
- mackeeper.com
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Came in hot - MacKeeper to the JessQue
Came in hot, Mac barely breathing, full chaos energy—and Jess met me there with grace, grit, and zero BS. We worked through my digital mess like a finely tuned machine, tag-teaming through files, junk, and CPU drama with pure Blaze-level professionalism (and a healthy splash of sass and border collie dog appreciation).
She didn’t just fix things—she revived the beast. Clear, calm, knew her stuff, and never once made me feel like a tech noob. Massive respect. Jess, if you’re reading this: the Mac owes you a glass of vino. I’ll be back for the full service once the miney bags signs off on the premium service as the intial service was off the chain.
Hey - MacKeeper, lock this woman down. Total weapon. 💻🔥
June 18, 2025
Reply from MacKeeper
Hi. Thank you for the incredible feedback! We loved reading it, and Jess will definitely see this. We’re so glad Jess was able to step in and help you get things back on track. It means a lot to hear how much you appreciated her support and expertise. We’ll be here whenever you’re ready for the full service—thank you again for taking the time to share this! Catherine
My First MacKeeper Month was Outstanding
I have had MacKeeper for a month now and the experience, during several encounters, has been excellent. They are always available to help, always know what they are doing and they are always friendly and positive in manner.
June 18, 2025
Unprompted review
Reply from MacKeeper
Hello, Douglas. We appreciate you taking the time to share this. It's great to know you've had a positive experience with our team. Catherine
I've been happy with Mackeeper
I've been happy with Mackeeper. I've had them for a number of years. Thank you for doing an honest job.
June 13, 2025
Unprompted review
Reply from MacKeeper
Hello! Thank you so much for your kind words! We're thrilled to hear that you've been happy with MacKeeper over the years! We truly appreciate your trust and support. Vivienne
Bonnie was wonderful today helping me…
Bonnie was wonderful today helping me with a problem
June 12, 2025
Unprompted review
Reply from MacKeeper
Hi! Thanks for the feedback! We do our best for our customers! Vivienne
I’ve been using this app for over a…
I’ve been using this app for over a year now, and I can honestly say it’s a lifesaver for someone like me who isn’t too tech-savvy. I’ve had my fair share of computer problems, and this app just makes
June 7, 2025
Unprompted review
Reply from MacKeeper
Hello, David! Thanks for the feedback! We do our best for our customers! Vivienne
Fast courteous service
Fast courteous service, fixed my issues immediately
June 3, 2024
Unprompted review
Reply from MacKeeper
Hi, Harley. Thank you for your feedback! We're glad we could help quickly. Catherine
Jimmy handles everything with expertise and knows how to calm us customers.
Jimmy was so patient with my issue and calmed my nerves and Hutch was the Tech that fixed the issue of slowness and computer locking up.
May 27, 2025
Unprompted review
Reply from MacKeeper
Hi Robert! Thanks for sharing your experience! We are always happy to help! Vivenne
It's a great service
It's a great service ! I really enjoy it. The guys are very helpful. Strongly recommended the Premium Service !
May 24, 2025
Unprompted review
Reply from MacKeeper
Hello, Vladyslav. Thanks for recommending our Premium Services. Catherine
great full help from Mackeeper staff to…
great full help from Mackeeper staff to help me out to solve my issue
May 24, 2025
Unprompted review
Reply from MacKeeper
Hi, Hasmuclal. Thank you for the kind words! We're so glad the MacKeeper team could help you out and get your issue resolved. Don’t hesitate to reach out again if you ever need anything! Catherine
Reply from MacKeeper
Hello, Tennille. Thanks for being our loyal customer. Catherine
Prompt response to question while online
Quick, professional, customer-centered support and service. WOW! Impressive. Question regarding ID Theft Guard answered while I was online. I'm really pleased we opted for this product. I feel reassured that we are protected.
May 19, 2025
Unprompted review
Reply from MacKeeper
Hello, Linda. Thank you so much for the kind words! We’re thrilled to hear that our support team could assist you quickly and professionally. Thanks for choosing MacKeeper! Catherine
Great Help and Service!
May 19, 2025
Unprompted review
Reply from MacKeeper
Hi. Thanks for taking the time to rate us! Catherine
Basil is the best!!!
I have had the pleasure of working with Basil twice this past week he is so patient and helpful.
May 15, 2025
Unprompted review
Reply from MacKeeper
Hello, Leealyn! Wow! Thank you for sharing your experience with us! I'll share your feedback with our Support team. We highly appreciate your trust! Vivienne
Good system Easy to operate
Good system Easy to operate. Great way to get rid of junk mail and any malware or virus. The MacKeeeper reps are very helpful if you have a problem,
May 15, 2025
Unprompted review
Reply from MacKeeper
Hello, John! Thanks for sharing your feedback! We are happy to make your life a bit easier. Vivienne
They advertise that it's free
They advertise that it's free. "Mac Cleaner Free" in the heading. The program is free, if you want it to actually do anything you have to pay monthly/annually.
Do not advertise as free if it is clearly not. Rather say 'free trial'. This is deceptive practice. There are a range of similar programs out there which are truly free. It wasn't hard to find one.
They say limited functionality after the free trial, and only the advanced features are restricted by paywall. This too I would consider deceptive. Personally, I would consider the app useless after the so-called free trial unless subscribing.
May 15, 2025
Unprompted review
Reply from MacKeeper
Hello! Thank you for your feedback. We want to clarify that our app offers a free 7-day trial of real-time protection along with a one-time fix, with no credit card required. After the trial, continued use of certain advanced features requires a subscription, which we communicate upfront in the app.
We’re sorry if this was not clear, and we appreciate you bringing it to our attention. Vivienne
Couldn't imagine what I would do…
Couldn't imagine what I would do without my MacKeeper. The scan option is very easy to navigate . I really like that it gives me percents which makes it clear it to me where I am in a cleaning process. Initially, had some issues in the Security section of the app, which was my antivirus. Failed to activate it , despite trying to do it on my own. Only then I gave up and decided to contact their support. It turnd out to be an issue with my real time protection, the agents were very polite and helped me enable it. I could not recommend this app enough
March 17, 2025
Unprompted review
Reply from MacKeeper
Hello, Penelope! We are happy to hear you enjoy MacKeeper. We highly appreciate your trust and recommendation! Feel free to contact us anytime! Vivienne
Very quick and professional
Very quick and professional answers to technical problems.
May 7, 2025
Unprompted review
Reply from MacKeeper
Hi, Pierre. Thanks for your feedback and for giving us 5 stars. Catherine
Impossible to cancel the renewal
Impossible to cancel the renewal. The process is confusing and there is always an extra step that you are guaranteed to miss. Then they charge you for yet another year. You can try all you want to get a refund they will not give it. They keep calling me "a very loyal customer" - but I just can't cancel their renewals happening... SOOOOO very annoying!
May 6, 2025
Unprompted review
Reply from MacKeeper
Hi. We are sorry to hear you faced problems with your subscription. Could you please share your email address or the order ID in response to the Trustpilot request, so we can locate your account and check the subscription status? Catherine
Quick and agile assistance
On April 30, 2025, the agile team of MacKeeper provided me with spontane and very efficient help by reinstalling my MacKeeper Program and its licence. Previously my PC had closed down and all programs become lost. The team saved my life! And it took no more than 20 min. for this most efficient work! I am infinitely thankful for your help! Yours Thomas from Cologne
April 30, 2025
Unprompted review
Reply from MacKeeper
Hello, Thomas! Thanks for sharing your experience! We are always happy to help! Vivienne
Malware & Annoying
Super annoying and won't let you do anything on it or even on your entire macbook if you don't pay. Along with that, 5 viruses came in when I installed mackeeper DIRECTLY from the website!
April 16, 2025
Unprompted review
Reply from MacKeeper
Hello, Corbin. We are sorry to hear the experience with MacKeeper did not meet your expectations. Could you please share your email address or the order number in response to this Trustpilot request so we can review this situation? Catherine
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