MacKeeper Reviews 2,300

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and deep knowledge of the product, making interactions pleasant and productive. The customer service is frequently highlighted as outstanding, with many people appreciating the personalized and understanding approach, often available 24/7. The service itself is described as efficient and easy to use, with consumers noting the quick response times and smooth user experience. However, some customers also noted issues with aggressive upselling for premium services during technical support interactions. A few other people also felt that the product generates too many distracting pop-up notifications. Additionally, some reviewers were not happy with the billing and account management processes, finding them to be areas needing improvement.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, patience, and knowledge.... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness, patience,... See more

Service

Customers had positive experiences with service. Many reviewers expressed satisfaction with the professional... See more

User experience

People report positive experiences with user experience. Many customers appreciate the ease of use, with some... See more

Product

Customers consistently note positive experiences with the product. Many reviewers express satisfaction,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I immediately received a response on the Chat line from a support person who patiently stayed on the Chat line with me for 45 minutes to help me solve my MacKeeper problem. It doesn't seem to matter w... See more

Company replied

Rated 5 out of 5 stars

I just got MacKeeper yesterday and tried out the Memory Cleaner for the first time today; I was puzzled about whether I'd get a pop-up telling me the function was done. The tech support person clear... See more

Company replied

Rated 5 out of 5 stars

On April 30, 2025, the agile team of MacKeeper provided me with spontane and very efficient help by reinstalling my MacKeeper Program and its licence. Previously my PC had closed down and all programs... See more

Company replied

Rated 5 out of 5 stars

I am old, I Havel travelled globally as a senior level. I have seen stuff: but I have never before come across a service that is as incredibly in excellent in every thing it does. I don't want to give... See more

Company replied


Company details

  1. Software Company
  2. Computer Security Service

Written by the company

We are MacKeeper, the synergy of 800+ passionate leaders, developers, security experts, and other specialists. We all have a single mission: to help Mac users take control of their online security and privacy. Like you, we live our lives online. Like you, we share our data every day, not only willingly with banks, insurance companies, and our colleagues via email but also without even realizing it through interaction with advertisers, online thieves, and scammers. Like you, we need to be sure that our data is safe and protected. That’s why we’ve combined user feedback, industry insights, and years of experience with a heavy dose of passion to create high technology products that effectively protect users—and their Macs. The transformation we are driving in our company and our product nowadays is designed to create an unprecedented level of protection from the sea of online security threats. MacKeeper Anti-Malware Lab provides real-time web monitoring to detect the latest online threats. The software development team uses these findings to continuously improve MacKeeper cleaning, security, and privacy features. Our Support team provides 24/7 personal remote assistance to help users solve Mac-related issues that go beyond any software capabilities.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great team of professionals!

The professionals at MacKeeper really know their stuff! I've always had very positive experiences over the past 6+ years and my issues have always been resolved fairly quickly.

March 17, 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hi, Deb! Million thanks for being with us! We highly appreciate your choice and trust! Vivienne

Rated 1 out of 5 stars

I was charged and yet couldn't access the full thing

I paid for a full access, I could see my account being charged and yet, potentially due to some bug on the app side, I cannot access all the features.

Support claimed they could not see any transactions. There's some flow to be redone or think through again. Very dissapointed.

March 16, 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hi, Kuba. I am sorry to hear there appeared problems with your order. Could you please share the email address used for the purchase or the order ID so we can locate your account and investigate the situation that could have happened? Catherine

Rated 5 out of 5 stars

Had an issue with activation code to…

Had an issue with activation code to renew..it was addressed quickly and corrected.

March 12, 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hi, Eddie. Good to know your device is being protected and optimized by MacKeeper now. Catherine

Rated 5 out of 5 stars

Quick 7 efficient

Quick, professional assistance, even practical for a digibethic

March 6, 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hello, Max! Thank you for being our customer! We highly appreciate your trust! Vivienne

Rated 1 out of 5 stars

You promoted a lifetime license that I…

You promoted a lifetime license that I bought and enjoyed for a few years. Now you claim you DO NOT support that anymore. SCAM SCAM AND SCAM.

March 3, 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hello, Jan-Eric! Thanks for reaching out! Sorry for the misunderstanding! You can use the full functionality of MacKeeper 2.x. Still, to ensure full compatibility, we recommend you upgrading your license to 6.x—that's why we no longer provide 24/7 support for the old version. Vivienne

Rated 5 out of 5 stars

I live alone in a remote area and all…

I live alone in a remote area and all my kids and grandkids are far a way, so i don't have anyone to help me with computer problems . I can safely say that MacKeeper people are vey knowldgeable and patient. Thank you for what you do , especiallly for us older folks.
Susan

January 16, 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hi. Thank you so much for your kind words! We’re truly happy to be able to assist you and provide the support you need. Catherine

Rated 5 out of 5 stars

service

the service is great and very efficient and friendly

February 26, 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hi, Ines. We appreciate your feedback. Catherine

Rated 1 out of 5 stars

Don't download don't even think to try it

Bad expirience with this dodgy softwere with dodgy terms . Only thing that they do is to take your money. Softwere is very bad, the support is worst than the chinese in the begining of the decade. You will get only hadache for your money which you will pay straight, not after trial or as is state.

February 13, 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hello. We are sorry to hear you had a negative experience with MacKeeper. Could you please share your order ID or the email address used for the account so we can investigate the situation? Catherine

Rated 5 out of 5 stars

MacKeeper Experts Never Give Up on Me

Bonnie was a great help. Helped me understand was the Mackeeper Expert was trying to chat to me. He gave me my passcode - I didn't realize the commas were inserted as 3 distinct activation Passcodes - one for each of my 3 Mac's. Bonnie cleared it up right away.
I appreciate MacKeeper - have had it for years.

February 18, 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hi, Paula. Thanks for being our loyal customer. Good to know you received prompt help to clean and optimize your Macs. Catherine

Rated 5 out of 5 stars

During setup with MacKeeper I had power…

During setup with MacKeeper I had power failure. when power was restored I had several messages from specialists who then helped to undertake a full install and ran through all/any parts that I queried.
I'm now confident that my system if fully up to par and it was all made so easy. Hence my 5 star rating.

February 15, 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hi, Raymond. Thank you for sharing your experience! We're glad our team was able to assist you promptly after the power interruption and ensure a smooth installation. Catherine

Rated 1 out of 5 stars

Terrible experience

Terrible experience. I paid for Mackeeper (about 70 dollars) and was immediately forced to speak with someone remotely who controlled my screen and then tried to get me to buy 500 dollars worth of a new product to work with a technician -- it was terrifying and felt like a complete scam.

February 16, 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hello, Alexandra. We are sorry to hear that you had a negative experience with MacKeeper. Could you please share your email address or an order ID in reply to the Trustpilot request so we can investigate this situation? Catherine

Rated 5 out of 5 stars

Their customer service is the best

Their customer service is the best. Quick and complete service to get you working! They are the best!

February 11, 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hi, Marvin! Your feedback made my day! We highly appreciate your trust and recommendation! Vivienne

Rated 4 out of 5 stars

The tech

The tech, Julia, was very helpful and got me sorted out quickly.

February 8, 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hi, Mary! Thanks for sharing your experience! We are always happy to help! Vivienne

Rated 5 out of 5 stars

Good service

The IT guy was very helpful. Which says a lot because I can be slow when it comes to "fixing" anything on a computer. Anyway, I appreciate his help.

February 3, 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hello, Steven! Thanks for sharing your feedback! We are happy to make your life a bit easier. Vivienne

Rated 4 out of 5 stars

back in the day i thought that such…

back in the day i thought that such programs like this one, especially for such a secure software as Mac OS were completely useless. nevertheless it was a kind of misconception of mine, because recently i bought a premium susbcription for 1 year for just $5 per month for 1 Mac and it turned out to be quite a useful tool. it's not only about cleaning the cache and all that, it's also about optimization of your mac and mine one of 2020 year release feel way better right now. can recommend these guys. =)

January 31, 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hi. We’re so happy to hear that you’re noticing improvements in your Mac’s performance after using MacKeeper. We’d love to know if there’s anything we can improve or any feature that could make your experience even better. Your feedback is important to us! Catherine

Rated 5 out of 5 stars

I was having trouble activating…

I was having trouble activating Antivirus after I downloaded the current MacKeeper. Tech support immediately responded and it was up and running very quickly. Excellent customer service.

January 29, 2025
Unprompted review
MacKeeper logo

Reply from MacKeeper

Hi, Burke. We are pleased to hear that your issue was addressed promptly by our support team. We aim to provide quick and effective solutions to ensure our users' satisfaction. Catherine

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