Mackey Opticians Reviews 

186
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly team for being extremely welcoming, patient, and professional during routine eye examinations. People also deeply appreciate the thoroughness of the clinical tests, noting that experts provide clear and understandable explanations throughout the entire visit. Consumers are consistently happy with the wonderful assistance received when selecting new glasses, frames, and specialized lenses. Reviewers often mention that staff members take ample time to ensure a comfortable fit and deliver outstanding personal advice. Many visitors state that they would not go anywhere else for their eye care needs due to this exceptional level of support.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, welcoming, and knowledgeable during their visits. Reviewers... See more

Service

People report positive experiences with service, noting that staff members are exceptionally helpful,... See more

Product

Customers had positive experiences with product, highlighting the outstanding quality of lenses and a... See more

User experience

Reviewers highlight positive aspects of user experience, praising the thorough eye exams and friendly staff... See more

Customer service

Users describe positive interactions with customer service, highlighting welcoming staff who take the time to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We took our 3-year-old for her very first eye test at Mackeys Opticians and had such a positive experience. Rachel and Aaron were absolutely brilliant — so patient, kind and reassuring, and they reall... See more

Rated 5 out of 5 stars

Went today (7/1026) for eyetest and new lenses, staff were excellent from start to finish, friendly and attentive to everything, Rachel and Niall couldn't have done anything more. Top notch. Patricia... See more

Company replied

Rated 5 out of 5 stars

I had an appointment with the Church Lane, Belfast branch to have my regular eye test. It was carried out by Aaron who was very professional in everything he did, explaining to me in understandable te... See more

Rated 5 out of 5 stars

We’ve been clients of Andrew for almost 15 years now, and the staff at Mackey Church Lane complement his skills perfectly. Rachel was fab ensuring the fit was perfect , the prescriptions were correct... See more


Company details

  1. Optician
  2. also in
  3. Contact Lenses Supplier
  4. Eye Care Center
  5. Glasses Store
  6. Hearing Aid Store

Written by the company

For more than 75 years, Mackey Opticians has been helping generations of families across Northern Ireland look after their sight. As Northern Ireland's largest independent opticians, we combine advanced eye care technology with genuinely personal service. From routine eye examinations and children's eye care to specialist contact lenses and hearing care, our experienced teams are here to help you see and hear your best. With 14 practices across Northern Ireland, expert care is never far away. Our hard-working staff truly care about building longstanding relationships with each patient that attend our practices. We pride ourselves in professional, personal and tailored care for everyone, young and old. Your reviews are not only greatly appreciated but are monitored and read by our teams in branch, who love to hear about your experiences.


Contact info

4.9

Excellent

TrustScore 5 out of 5

186 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(186)

97 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gemma was so pleasant and helpful in…

Gemma was so pleasant and helpful in the Newtownards rd branch.
She was very professional and fixed my glasses no problem.
Well pleased Jean sweet

August 8, 2026
Unprompted review
Mackey Opticians logo

Reply from Mackey Opticians

Thank you for sharing your great experience at the Newtownards road branch, we will be sure to pass it onto the team

Advertisement
Rated 5 out of 5 stars

Sara, Rachel

Sara, Rach and Elaine were lovely !
Talked away to me and helped me choose my frames and joked around with me .
The new place is really nice and professional looking.

July 18, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent

Excellent, professional service from Rachel, Elaine and Sara.
Exactly what I would expect from a top notch opticians.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

My experience at Mackey's in Portadown…

My experience at Mackey's in Portadown was exceptional. Sara, Rachel and Elaine were all very professional and helped me with different queries. From the eye test to information and advise about various glasses. Fantastic staff.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

KAREN

KAREN
I was recommended by a friend to try Mackeys on the Ormeau Road, Belfast. I found both Sharon and Niall very helpful and both provided excellent advice regarding the frames and type of lenses I should go for. The service and my experience was first class.
My glasses are perfect and stylish. Thnak you.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Mackey opticians Bangor

I went for my eye test today and as usual had a great experience.
I want to thank Fiona for her help in choosing glasses. She was very patient and most helpful

June 18, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent service

Excellent service. The staff are so friendly and helpful.
The range of frames offered great choice and the staff clearly understood the differences in the lenses available which allowed me to make an informed decision. I'm delighted with both my everyday frames and sunglasses.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Eye Examination - Belfast (Church Lane)

I attended an eye examination today with Richard Mackey, Principal Optometrist and Director of Mackey Opticians. I found him to be exceptionally professional, personable and courteous throughout. I have been thoroughly impressed with the level of service I received. I now look forward to collecting my new glasses once the lenses have been fitted. I would like to extend my thanks to all of the team at Mackey Opticians.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Glen Road

I have attended the Glen Road branch for years and staff there go above and beyond for you. They know all their patients by name and help in anyway they can with whatever issue you have. They are always warm and welcoming when you arrive.

May 27, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Mackeys Portadown branch are very…

Mackeys Portadown branch are very friendly ,helpful and very professional.Their new branch is very stylish and modern. They have a great selection of frames. And the branch is very easy to get to and parking spaces are close by

May 7, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great eye care

Had great care from start to finish,very helpful honest & attentive,good advice fr Sorcha & Sharon highly recommend this company

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

My son needed glasses for the first…

My son needed glasses for the first time. He's 14 and didnt like any of the frames in store so they ordered ones in that they thought he would like and they done amazing. My son picked his frames and also frames for sunglasses Rachel was really lovely and so so helpful and got us the best price for his 2 pairs of glasses. Thanks so much Rachel

April 22, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look