Mack Weldon Reviews 

DON’T TRUST MACK WELDON… I BOUGHT 2 COTTONS TEES … SHRANK TO UNWEARABLE. GUESS WHAT? “YOU BOUGHT IT, YOU OWN IT” DON’T SUPPORT A SCAM COMPANY THAT SELLS SHIRTS THAT SHRINK.

Edit… MW made a very kind offer to do only what i asked them to do the first time…. A store credit. The arrogance communicated to me was this was non returnable, regardless of the situation. The fact is the product shrunk and is useless. I am grateful to them for giving me credit.

Very expensive for the quality and shipping is so slow, takes weeks to get an order which may be on purpose so you can’t get money back through credit card. Look at the reply from Mac Weldon this is how they treat their good customers. Last order there will be no more.

Awful experience from start to finish. Cheap products. Horrific experience trying to return. Please avoid.

Hey Mack Weldon, me again - you only reply to customers posting negative reviews, noted. I returned your overpriced products to the address in the link you provided in my earlier review - so where is my refund?
Months later, I’m still waiting. Tracking you through PayPal - useless. You take the biscuit - I’d buy Shein any day over Mack Weldon.

I have only been treated good and been happy to be a customer there for many years. I like their collection and the slowly expanding wardrobe getting bigger. As an international customer, stumbling upon this company has been worth my time and money.

I told them about some Stealth Boxer I bought I wasn't too happy about compared to my AirknitX collection I have from them, and they were quickly to assist and offer a solution. Safe to say, I will continue to buy from them. :)

Order said delivered but never received. Company has not responded to any questions but has managed to send me about a dozen marketing emails in the time since I told them I did not receive the package. Email said I’d receive a response in 48 hours, but we’re going on a week now with no reply.

The prices are high and the product doesn't match what's being paid for. In a recent purchase I was given 2 opportunities to leave a review. I completed both reviews and gave them 3 stars; neither were put on the website however there are plenty of reviews at 5 stars and a few at 4. It's clear that reviews are selected to make the company and product appear more appealing than reality.

Impossible to access a return. Emailed the company, no response from them. After being contacted by customer service at mack weldon my return was sorted quickly and efficiently. I couldn't ask for better service. Thankyou Logan@mackweldon.

First time buyer. Given 20% discount. Get to the pay page, postage £12.00 express delivery, no other options available so they make up their difference by charging increased p&p prices. But ok, express delivery so I’ll get them in a couple of days? Nope! Seven days to arrive. Utter nonsense.

Great quality, even better service.
Don't change and you have a customer for life

In Canada they want $325 for a sweater

In the USA the same sweater is $188

At $1.44 exchange the real number should be
$270 cad WHICH IS A $55 DOLLAR RIPOFF

Mack Weldon is ripping off Canadian customers

BOYCOTT

Impossible to exchange, let alone return, products ordered in the UK. “Number is not recognised”, and “we don’t support returns in your region”. Buyer-to-buyer, I hope you read this before you spaff £94 up the wall for two undershirts like £12-a-pop Adidas tops from Sports Direct.

Thanks for providing direction - why don’t you offer that information upfront on your home page? Going to your directed portal, the only option is a £10 return, which far exceeds the Royal Mail cost of a <500 gm return anywhere in the UK. The drop ship antics continue… Please reply here with your UK contact number for your customer services - I’ll edit my review accordingly once this is sorted.

Great products and great customer service all around.
I only shop online, and this is my best experience ever. I wish all other ecommerce retailers would follow their lead.

The company has a satisfaction guarantee for a complete refund if you do not like your first pair of underwear, but they did not refund me the shipping cost when I asked for a refund. It was not until I opened a case with PayPal that they refunded the shipping costs. It is disingenuous to say you will provide a full refund and then withhold part of the payment. This is not something they explicitly address in their refund policy statement either.

Waistband curls after a couple washes and stitching is very poor quality. I returned the first pair of several I ordered for a well handled replacement, but they began to fall apart as well. Not worth the price. I will stick with Tommy Jons or Hanes.

Cheap shipping. Don't use DHL if you're serious about shipping.

My initial review on their website was a 3 star and it said that the material is indeed very soft and nice and the pants seemed to be of good quality. And they were for about a year. After 1 year the material started to wear out and the pants had holes in them. If these were $20 pants I wouldn't have minded and still would have given them a 5 star because they are indeed great pants for as long as they last you. However, they're not Temu price and they didn't appear to be Temu quality either, but nevertheless, the pants gave out after 1 year.

My reason for the 1 star is because they didn't post my review on their website and that's not cool. That means they're filtering all reviews and buyers only get to see the positive ones and the fake ones. Not the real reviews. So the honest review is that their products are indeed better quality than Temu, but not worth the amount they're charging for them because they won't last you as long as the products you can get from big brands at similar prices.

Whoever is thinking of buying from them, think twice... My assumption is that most of the reviews you see on their website are fake.

Update:

Took them a couple of days but Maria in customer service sent off another package at no extra charge and this one arrived.
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Do not order if you live in Canada. They use DHL and they don’t know how to deliver. I got a notice with package delivered and the picture is of a lobby of a different building and have no idea where my package is. Mack Weldon hasn’t followed up.

I ordered several things from MW several weeks ago in two separate orders and bizarrely, BOTH were lost in the mail.

MW said they would reship the items but it’s frustrating to have to wait for over three weeks for this process to happen. MW uses a 3rd party mail system and it truly sucks.

Great quality clothing and fantastic customer service. We have ordered from them several times and always have a good experience. Returns are really easy, too.