Macrium Software Reviews 4,378

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the software as fantastic, reliable, and excellent for backup and restore, often highlighting its performance, security, and wide variety of configuration options. Reviewers consistently report that the product has never failed them, even after numerous restores, and many have used it for years with great satisfaction. The customer support is frequently described as outstanding, helpful, courteous, quick to respond, and very impressive, with agents often going above and beyond to ensure customer satisfaction. However, some people were dissatisfied with the licensing, describing it as problematic and difficult to get working, particularly with the transition from perpetual licenses to a subscription model. A few other people also felt that the user experience was poor, citing confusing errors, cryptic messages, and an unintuitive, cluttered interface that made routine tasks difficult. Additionally, some reviewers experienced issues with customer support, mentioning unresponsiveness, canned responses, or tickets being closed without resolution.

What people talk about most

Product

Clients share ambiguous opinions on product, with many praising it as excellent backup software that is... See more

User experience

Consumers find user experience to be ambiguous, with many praising the software as excellent, easy to use,... See more

Customer service

Customers consistently note positive experiences with customer service, often highlighting quick, precise,... See more

Subscription

Reviewers highlight ambiguous aspects of subscription, with many expressing frustration over the shift from... See more

Quality

People report positive experiences with quality, highlighting the product's reliability and effectiveness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Software? 5 Stars The Licensing? 0 Stars First off, Macrium Reflect is fantastic software. It does what it claims to do very well. I would recommend the software itself. However, the licensi... See more

Rated 4 out of 5 stars

Although the Macrium Reflect product has a combination of features that are hard to find in other products around, I recently encountered a major issue with it: - I have a full back... See more

Rated 5 out of 5 stars

Macrium software has been outstanding. It provides a wide variety of options that allow you to configure your backups in a way that suits your needs. I have had to use the tech support once (my fau... See more

Rated 5 out of 5 stars

I have used Macrium For over a decade , This is my go to software for backup and restore, disk imaging etc . It has never failed me after over 30 restores when i needed it most . I Give this company a... See more


Company details

  1. Software Company

Written by the company

Since 2006, Macrium Software has been dedicated to delivering dependable, high-performance backup and recovery solutions. In a market dominated by cloud-focused providers, we take a different approach—prioritizing reliability and flexibility to meet the unique needs of businesses and individuals alike. Our flagship product, Macrium Reflect, is trusted worldwide for its unwavering reliability. When disaster strikes, you can count on Reflect to restore your data quickly and accurately, whether from local storage, network drives, or the cloud. Unlike providers that push cloud-only solutions, we give you the freedom to choose the best backup strategy for your workflow. Macrium SiteBackup is our business-focused solution designed to simplify and centralize backup management across multiple endpoints. Built for scalability, it provides IT teams with a powerful yet user-friendly platform to automate backups, monitor activity, and execute restores or migrations with ease. SiteBackup ensures business continuity by combining robust reliability with an intuitive interface, allowing organizations to protect critical data efficiently while reducing administrative complexity. We also believe in empowering users. With Macrium, you own your backups—there are no hidden costs, no forced subscriptions, and no compromises. Our licensing is transparent, and our award-winning support team is always ready to help. For nearly two decades, Macrium has built a reputation for software that simply works when you need it most. While others focus on flashy features, we focus on what matters: protecting your data with confidence and control. At Macrium, we don’t just make backup software—we make peace of mind.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I wouldn't use anything else

I've used Macrium Reflect for many years and it's got me out of trouble several times, so I wouldn't be without it. In my view, backups are the most important thing you can do and Macrium Reflect performs this task admirably. I had 4 perpetual licences, which I've now traded in for the 50% annual licences, so I'll always have the latest version and support in case I need it.

November 29, 2024
Rated 5 out of 5 stars

Old retired guy with PC hobby!

I'm an old retired guy whose hobby is playing with PC's. I constantly dink with NUC's, homebrews, Windows, Linux and always blowing something up. I'm using your old "free" version and you guys have saved me so many times I just had to give you something for how well you treat me. I haven't loaded your home version, likely never will but just thanks a whole bunch!

November 29, 2024
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Rated 5 out of 5 stars

When it comes to sophisticated backup software...

When it comes to sophisticated backup software I must admit that I am a novis. A few months ago I needed to restore a file or folder that got lost somehow and it was a relatively simple operation. Then, the recent upgrade to Reflect X was so smooth that I didn't notice any hiccups as I continued on with my everyday tasks. All in all a very good product, even if I don't comprehend all of it's functions.

November 28, 2024
Rated 1 out of 5 stars

There support are really bad

There support are really bad, instead of solving the problem, they cancel the license and repay money.

I was upgrading from Marcium 8 perpetual license. It have they cancelled also. If they now are cancelling the upgrade they should reactivate my old one but have not done that so far.

If I could give them negative points for these I should do that.

So are not a serious company acting.

December 27, 2024
Unprompted review
Macrium Software logo

Reply from Macrium Software

Can you drop me an email at alex.gray@macrium.com? I can't find any support tickets from you.

Rated 4 out of 5 stars

Excellent software but too expensive

I'm very happy about Macrium's performance, it never failed, however I find your subscription yearly fees too steep. Now having relinquished my V8.1 license against a 50% discount for the yearly fee, it is reasonable. New Customers will have to put up a great deal of money though, your problem not mine.

November 26, 2024
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Rated 5 out of 5 stars

Easy and efficient

Bought this software for cloning my M.2 drives to increase storage. Does a great job of this. Easy and efficient, even a novice like me can do it.

November 29, 2024
Rated 3 out of 5 stars

Had a free version that I was using for…

Had a free version that I was using for years. Then about a year ago started charging about $25.00. Then at renewal they wanted $50.00 for a simple back up app that many companies don't even charge anything for. Corporate Greed!

November 28, 2024
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Rated 5 out of 5 stars

Impressive, significant, reduction in backup time

Over the years I notice that Macrium issues fairly regular updates. I have the impression that Macrium is more attentive than other backup companies to the fine tuning of it's software in order to achieve and to maintain maximum usability and reliability.

In the upgrade to Reflect X, Backup Definition creation provides for more flexibilty to exclude unnecessary files/folders and sectors sources from backups. The smaller volume of backup sources, combined with the more efficient compression result in significantly faster backups. In my case my backups are now nearly half the time duration of my previous backups.

Impressive upgrade!

November 23, 2024
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Rated 5 out of 5 stars

So easy to use

So easy to use: extremely intuitive. Most importantly, one touch back up and restore, which I’ve had to do since many of the recent MS Windows updates caused no shortage of headaches and reverting back know good state was a breeze.

November 26, 2024

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