Macrium Software Reviews 4,378

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the software as fantastic, reliable, and excellent for backup and restore, often highlighting its performance, security, and wide variety of configuration options. Reviewers consistently report that the product has never failed them, even after numerous restores, and many have used it for years with great satisfaction. The customer support is frequently described as outstanding, helpful, courteous, quick to respond, and very impressive, with agents often going above and beyond to ensure customer satisfaction. However, some people were dissatisfied with the licensing, describing it as problematic and difficult to get working, particularly with the transition from perpetual licenses to a subscription model. A few other people also felt that the user experience was poor, citing confusing errors, cryptic messages, and an unintuitive, cluttered interface that made routine tasks difficult. Additionally, some reviewers experienced issues with customer support, mentioning unresponsiveness, canned responses, or tickets being closed without resolution.

What people talk about most

Product

Clients share ambiguous opinions on product, with many praising it as excellent backup software that is... See more

User experience

Consumers find user experience to be ambiguous, with many praising the software as excellent, easy to use,... See more

Customer service

Customers consistently note positive experiences with customer service, often highlighting quick, precise,... See more

Subscription

Reviewers highlight ambiguous aspects of subscription, with many expressing frustration over the shift from... See more

Quality

People report positive experiences with quality, highlighting the product's reliability and effectiveness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Software? 5 Stars The Licensing? 0 Stars First off, Macrium Reflect is fantastic software. It does what it claims to do very well. I would recommend the software itself. However, the licensi... See more

Rated 4 out of 5 stars

Although the Macrium Reflect product has a combination of features that are hard to find in other products around, I recently encountered a major issue with it: - I have a full back... See more

Rated 5 out of 5 stars

Macrium software has been outstanding. It provides a wide variety of options that allow you to configure your backups in a way that suits your needs. I have had to use the tech support once (my fau... See more

Rated 5 out of 5 stars

I have used Macrium For over a decade , This is my go to software for backup and restore, disk imaging etc . It has never failed me after over 30 restores when i needed it most . I Give this company a... See more


Company details

  1. Software Company

Written by the company

Since 2006, Macrium Software has been dedicated to delivering dependable, high-performance backup and recovery solutions. In a market dominated by cloud-focused providers, we take a different approach—prioritizing reliability and flexibility to meet the unique needs of businesses and individuals alike. Our flagship product, Macrium Reflect, is trusted worldwide for its unwavering reliability. When disaster strikes, you can count on Reflect to restore your data quickly and accurately, whether from local storage, network drives, or the cloud. Unlike providers that push cloud-only solutions, we give you the freedom to choose the best backup strategy for your workflow. Macrium SiteBackup is our business-focused solution designed to simplify and centralize backup management across multiple endpoints. Built for scalability, it provides IT teams with a powerful yet user-friendly platform to automate backups, monitor activity, and execute restores or migrations with ease. SiteBackup ensures business continuity by combining robust reliability with an intuitive interface, allowing organizations to protect critical data efficiently while reducing administrative complexity. We also believe in empowering users. With Macrium, you own your backups—there are no hidden costs, no forced subscriptions, and no compromises. Our licensing is transparent, and our award-winning support team is always ready to help. For nearly two decades, Macrium has built a reputation for software that simply works when you need it most. While others focus on flashy features, we focus on what matters: protecting your data with confidence and control. At Macrium, we don’t just make backup software—we make peace of mind.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 75% of negative reviews

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Rated 4 out of 5 stars

Complete disk backups

I only ever do complete disk backups, never using incremental features.
Macrium may be an overkill, but I know that if I ever need to completely do a restore from a disaster it will work. I have done this and all was good.
It's worth paying for that security.

January 21, 2025
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Rated 1 out of 5 stars

Annoying Popups

The constant popups are extremely annoying and there's no way that I've found to shut them off. Make it easy to block them!!

January 21, 2025
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Reply from Macrium Software

We don't use any pop-ups in the app, so not entirely sure what you mean here. Do you mean the tray notifications to tell you if your backup has been successful?

Rated 5 out of 5 stars

Great imaging tool

I upgraded my computer hard drive from 250gb to 1tb. Using the software I was able to image my hard drive and then load the image to the new drive. It was so easy to do and I have had no issues at all with the image. I am very thankful to have found this software.

January 19, 2025
Rated 4 out of 5 stars

I just bought Macrium

I just bought Macrium. My first experience was to simply clone a disk as practice. That worked 100% Then the real thing. It was harder. I thought I made a mistake. A big mistake. Support helped me understand it wasn't a mistake the clone has everything and the changes I was making at the destination which were bad, bad, idiot mistakes were recoverable. The clone still had everything. I scared myself, yet in the end I was able to have a big sigh of relief. Support is such an important team. So many of us newbies are so happy that they are so good at what they do. Thanks to the support team, the mighty support saves the day.

January 18, 2025
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Rated 5 out of 5 stars

Switched from Acronis

After 3 years gave up on the that mess called Acronis and, on Ask Leo's suggestion, tried Macrium Reflect. As a retired software engineer, I find backup clear, well orgainzied, and well documented. Probably the best: the system captures everything you'd ever needed to solve a problem. I couldn't figure out something. Put in a ticket, sent a log and the backup plan in question, and it was solved right away. All done offline i.e. no phone calls, no Chats with people that don't have a clue. Genius.

January 14, 2025
Rated 5 out of 5 stars

Simple and depencable

After using the free version of Macrium Reflect image backup for 10 years, I sprung for the subscription. My experience includes several successful restores after hardware failure and to move to new hardware. Never a glitch. Software has way more features than I use. I just need dependability, simple setup and straightforward use. I am a happy customer.

January 15, 2025
Rated 1 out of 5 stars

Purchase setup involves too many…

Purchase setup involves too many alterations...should be changed back to simple process with one account number and one password requirement.

Whoever came up with the account/support model...and the series of maneuvers it takes to download any app, trial or purchased, should be fired, IMO.

January 7, 2025
Macrium Software logo

Reply from Macrium Software

Thanks for your comment. We appreciate the complexity in setting up the account and will look to try to streamline that. However, the account is getting more functionality to manage your licence and will become more integrated into the experience of managing your Macrium Reflect licence in 2025 and beyond. Stay tuned.

Rated 4 out of 5 stars

Great backup, weighed down by a poor UI

Full stars for functionality, demo, and individual use pricing. The UI however is overly complicated for the high-runner operations, like configuring a schedule backup of your boot system. Backup configurations/profiles are separate from schedules and the relationship isn't very clear. This might be solveable with a backup creation wizard but as it is, it's awkward and confusing. Another even better alternative would be to default to some kind of "easy" mode and have an "Advanced" toggle for the full UI.

January 13, 2025
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Rated 5 out of 5 stars

Hats off to Alex …

Hats off to Alex for making my latest upgrade to Reflect X seem so effortless. Cheers!
I've been using Macrium Reflect for about 6 years. This product is routinely updated and the support team appears to be very transparent about what each update includes. I've not needed tech support very often (which is awesome in itself) but each time I've engaged them I've been impressed with their responsiveness and expertise. I believe Macrium absolutely deserves to be recognized as a serious Backup and Recovery software solution provider. It would not surprise me at all to see Macrium Software appear in the Gartner Magic Quadrant some day.

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

I hate they went to yearly charges…

I hate they went to yearly charges instead of revision change charges, but this is the best backup and recovery I've seen in my entire IT career. I highly recommend this software if you can get around the yearly charge. I've used the recovery portion a few times. It works. I highly recommend making a Bootable usb drive with the recovery boot software included with the backup software. I've had this software about 8 to 10 years. It works and is fast. I have a synology NAS I backup to. You can use portable USB HDD or USB STICKS for backup. It works any variety ways.

January 12, 2025
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Rated 4 out of 5 stars

nvme upgrade

Very automated and easy to use. Worked extremely well when I upgraded my computer with an nvme m.2 . I easily moved my o/s from the old ssd to the nvme.

January 6, 2025
Rated 5 out of 5 stars

Reliable Backup Software That Just Works

This software is straightforward, reliable, and does exactly what it promises. It’s easy to use, even for beginners, and has saved my ass more than once while figuring out computers. It assisted in recovering, storing, and pulling files from my parent’s laptop. Love it.

January 11, 2025

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