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Madam Muse Reviews 

776
•
TrustScore 3.5 out of 5

3.3

Underwear Store
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Review summary

Created with AI, based on recent reviews

Looking at 753 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the product's comfort, describing the soft, supportive fabric that provides good lift without underwires. These bras are often considered a game-changer, with accurate sizing leading to a comfortable fit, and products washing well and drying quickly. Conversely, a small portion of people felt dissatisfied with the refund process, reporting difficulties with full refunds and often receiving store credit or partial offers. Delivery times were also a common concern, often taking longer than anticipated. Some customers noted issues with product sizing, finding items too big or small, and occasionally found product quality or description inaccurate.

What people talk about most

Product

Users describe ambiguous interactions with the product, with many reviewers finding the bras comfortable,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction with the comfort,... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction and ordering... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers expressing frustration over slow... See more

Refund

Customers had negative experiences with refunds, reporting difficulties in obtaining refunds, with some... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The products are absolutely fine though the strapless bras are very basic in design, yet are the same price as the bras with straps and fastenings. The worst aspect was how slow the dispatch and deliv... See more

Rated 3 out of 5 stars

The fabric is buttery soft and supportive. I bought the deep plunge bra in medium which fits, however, the back still had some bulge above the band which was disappointing. I loosened the straps and t... See more

Rated 3 out of 5 stars

I liked the bra took a little while to adjust and get it to fit correctly. Delivery took a little longer than expected. I would order again but at nearly £20 a bra a little too expensive would order... See more

Rated 4 out of 5 stars

It was a pleasant surprise to receive this bra. No more underwires that I had worn for 50 years, even though I loved them for that time! Now that I'm older, I thought I'd give this a try. As with any... See more

Company details

  1. Underwear Store
  2. Lingerie Store

Written by the company

At Madam Muse, we believe that underwear is more than just fabric and lace. It is confidence, joy and the reminder that your power is yours. We celebrate every shape, story and moment with lingerie that feels as good as it looks.

Contact info

3.3

Average

TrustScore 3.5 out of 5

776 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(776)

768 reviews in the last 12 months

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Rated 4 out of 5 stars

Was very sceptical at first as I have…

Was very sceptical at first as I have always worn underwire bras.
I was pleasantly surprised. The support & lift is great and so comfortable to wear.
I have ordered two more & thoroughly recommended them.

June 18, 2026
Unprompted review
Rated 1 out of 5 stars

What went wrong? Nothing went right.

What went wrong? Actually, NOTHING went right 🤬

This bra arrived (delayed, but still ok) and I will not be wearing it. I don’t like the look of it, I don’t like the feel of it – I’d simply don’t want it. It needs to go back.

To return, you are asked to contact Customer Services. I have now done this three times and they have yet to respond to a single email.

Just an unutterably awful way of running a business. Know what you’re getting yourself into if you shop here.

July 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Nice bras

The bras are very comfortable. The price was reasonable. I like the colors also.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect fit ..extremely comfortable and…

Perfect fit ..extremely comfortable and very good quality ..was surprised it did exactly what its supposed to ..lift support and smoothing...ordered one to see would it be any good. Will be ordering more in different colours ❤️❤️

July 16, 2026
Unprompted review
Rated 4 out of 5 stars

Comfortable and well made

The bras are very comfortable and seem well made. However the very overt branding stamped in a contrast colour on the outside of the bra is ugly. Delivery was quite slow to the EU. The balconette bra will suit smaller girls but the plunge Vneck is cut very generously and better -in my view- for larger girls - other than the pads are not removable - these are bonded in. All said, under a tee-shirt this gives great shape. Overall very good value and with the points I have mentioned in mind, I recommend.

July 15, 2026
Unprompted review
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Rated 5 out of 5 stars

It is the best bra I have ever worn

It is the best bra I have ever worn. I always had trouble with the straps staying up but with your bra it stays up, which is such a relief. They are very soft and so comfortable. I think I should have bought the next size up though.

July 3, 2026
Unprompted review

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