Madam Muse Reviews 

The first one I ordered was too big. I wrote and received a prompt response. I ordered another one in a smaller size. It arrived a few days ago. I really like it. I am considering ordering another one.

I was skeptical at first. But the item was as I had hoped, comfortable and supportive without underwire. And it has held up so far after a few washes.

To add to my review of the product being incorrectly described and therefore useless, I will add that the returns process is also poor. I had to pay to return, although the fault was due to their poor product description then, when I had heard nothing after 10 days I contacted them with proof that the items had been returned. Miraculously, I had my refund within a couple of days.

Avoid this company.
I am trying unsuccessfully to return the bra & get a refund, the customer service doesn’t respond. The bra is extremely poor quality, the pad in one of the cups is not sitting flat, the bra gives zero support. Please don’t get caught out like I have, do not engage with this company.

Took longer than expected with shipping. But I like the material the bras are made from. I just wish the bra pads were sewn in. I hate having to either take them out or rearrange them and unfold them after washing and drying. Very comfortable, very flattering.

Fabulous fit. Just ordered 2 more.

Loved my bra it’s comfortable
You don’t get hot and bothered wearing it .
Best one I’ve ever bought .

I ordered a medium and received a large which I cannot wear. It took a while to receive the order. Having to return this and wait another 6 weeks for refund or medium size is not a "5" experience. That is why I gave "1" star.

I would not recommend this company.
I purchased two bras from Madam Muse and contacted them on 23 April to request returns and refunds in accordance with their advertised policy.
What followed was almost four months of back-and-forth emails.
Despite repeatedly requesting return instructions and a return address, these were never provided. Instead, I was offered replacement items, store credit, and partial refunds. On multiple occasions I made it clear that I did not want replacements or store credit and simply wished to return the items for a refund.
One bra was ordered in the wrong size. The second was the correct size but, in my experience, was not supportive despite being advertised as such.
Throughout the process I received several responses that were presented as the company's "final resolution", despite the fact that my original request for return instructions had still not been addressed.
The matter eventually had to be escalated through Klarna. After reviewing the evidence and correspondence, Klarna upheld my complaint, concluded that the merchant's advertised refund policy and the lack of return instructions had not been properly considered, reopened the dispute, and refunded both orders in full.
In the end, I received full refunds only after a formal complaint and months of correspondence. At no point was I provided with the return instructions I had repeatedly requested.
Based on this experience, I would not purchase from Madam Muse again.

If you can't get a refund from them, escalate through your card provider!

I’ve sent them no less than 10 emails trying to get a response
Nothing
Need to return crappy overpriced bra for a refund
Do not get sucked in like I did

Appalling after sales service. Impossible to return items. Replacement bras they send are rubbish. Avoid.

I really like the fit of both bras I bought! Just took a long time to receive!

Pleasantly surprised by this
Feels great as an underwired bra user didn’t expect such good support
Ordered another 2

Absolutely loved it very well fitted and so comfortable

Was very sceptical at first as I have always worn underwire bras.
I was pleasantly surprised. The support & lift is great and so comfortable to wear.
I have ordered two more & thoroughly recommended them.

What went wrong? Actually, NOTHING went right 🤬

This bra arrived (delayed, but still ok) and I will not be wearing it. I don’t like the look of it, I don’t like the feel of it – I’d simply don’t want it. It needs to go back.

To return, you are asked to contact Customer Services. I have now done this three times and they have yet to respond to a single email.

Just an unutterably awful way of running a business. Know what you’re getting yourself into if you shop here.

Refreshing to receive a product that exceeds the advert description

The product was exactly as described. The fit was nice. Love it