MADE has the best quality on the online market. Everything that has arrived (I’ve bought a lot from them) has been perfect. I really like the online showroom option and had a great interaction with th... See more
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If you have time to wait, accessories are nice but furniture is not worthwhile I purchased a large number of items from Made when I first moved and found the process to be pretty draining... See more
Great service and fast delivery. Great quality products
Company replied
Good place to buy furniture. I purchased a bed and a folding sofa and I'm completely satisfied with speed of delivery and quality of products. One of the orders had missing part so I contacted s... See more
Company replied
Company details
Written by the company
Keine Lager, keine Importeure, keine Mittelsmänner und keine teuren Ladenflächen in der Innenstadt. Wir verzichten auf alles Tam-Tam und Drumherum, das den Möbelpreis im traditionellen Handel in die Höhe treibt. Alle Produkte werden direkt aus der Manufaktur an unsere Kunden geschickt.
Contact info
5 Singer Street, EC2A 4BQ, London, United Kingdom
- made.com/de
4.3
Excellent
25K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Cool service
February 16, 2022
Reply from MADE.COM Bewertung
Guten Tag Anna,
vielen Dank für Ihre positive Bewertung.
Es freut uns zu hören, dass Sie mit ihrer Bestellung zufrieden sind.
Wir hoffen Sie bald wieder auf unserer Webseite begrüßen zu können.
Ihr MADE.COM Team
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Good quality products
Good quality products, fair prices and delivery times as stated when ordering.
February 15, 2022
Reply from MADE.COM Bewertung
Hello,
Thank you for your positive review.
We are glad to hear that you are happy with your order.
Kind regards,
Your MADE.COM team
Chemical smell is too toxic
Very good quality furniture, but the chemical smell coming out of 'Silas Breite Kommode' is way too toxic.
February 13, 2022
Unprompted review
Reply from MADE.COM Bewertung
Hello Kim,
Thank you for taking the time to submit your review.
We are very sorry to hear that the Silas Kommode of your order got delivered with a chemical smell.
Unfortunately, we were unable to find you in our system using the data stored here.
Please contact us with your order number so that we can solve your problem as quickly as possible: https://help.made.com/hc/de
We apologise for the inconveniences caused.
Kind regards,
Your MADE.COM team
Bad customer service ever. Price too high for such a bad service!
I have ordered two times;
- 1st lamp arrived after 8weeks. Ok.
- 2nd order arrived after 5 weeks. But one of the lights was damaged. I tried to get in contact with the customer service several time, via email, whatsapp. Now after two months i did not receive any feedback so far. I dont know whether to return or not or they can send me another light. Never experienced such a bad customer service before. I have the feeling they are ignoring as they can not replace and dont want that i return it. I can not imaging that the workload is soo high to not answer almost 2 months…!!!!!!!! This was the last time i ordered there and would not recommend to anyone else.
February 9, 2022
Unprompted review
Reply from MADE.COM Bewertung
Hello,
Thank you for taking the time to submit your review.
We are very sorry to hear that the second lamp of your order got delivered with a damage and that your complaint wasn't processed yet.
Due to an increased number of enquiries, the processing time is currently a little longer than usual.
We have forwarded your feedback and apologise for the inconvenience.
Kind regards,
Your MADE.COM team
Great service
Great delivery. Product as describe and exactly what we've been looking for. The plates are elegant and rustic. Thank you
February 8, 2022
Reply from MADE.COM Bewertung
Hello,
Thank you for your 5-star rating.
We are glad to hear that you had a great experience with the delivery service of your order and that you are happy with your MADE product.
Kind regards,
Your MADE.COM team
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Amazing shop
It arrived 1 week before the expected date. The dinner table is well made easy to build, website extremely organized, even video tutorial is available. Van only recommend
February 8, 2022
Reply from MADE.COM Bewertung
Hello Wlademir,
Thank you for your 5-star rating.
We are glad to hear that you had a great experience with your order and the delivery.
We hope you enjoy your new MADE products.
Kind regards,
Your MADE.COM team
Product are delivered with defects
Product are delivered with defects. In my case completely broken (a buy over 700 €).
Consumers support is terrible. No one reacts to the by the company offered WhatsApp and it takes about 45 minutes to reach someone in the Consumers chat function - where no-one could tell me when they would pick-up the broken product they deliver. The best answer was : "the expedition will contact you this week"... it was Monday, but no-one cares.
After 3 hours of a frustrating back-and-forward about who is responsible for removing the garbage (sorry ... but broken furniture is garbage) in my apartment, no real progress was made.
The service personal insisted they couldn't anything was and refused to give me some one who could.
I had to inform my willingness to even sue the company.
I finally was contacted by the expedition, who will take at least 3 additional days to remove the broken furniture.
In the meantime, I have to live with a piece of broken garbage and smelly boxes in my apartment. Worse shoping experience ever.
Btw: my review from yesterday disappeared. It is not surprising MADE has such nice reviews, when critical ones are removed.
February 8, 2022
Unprompted review
Reply from MADE.COM Bewertung
Hello N H,
Thank you for taking the time to submit your review.
We are very sorry to hear that your order arrived with a damage and you´re not satisfied with our customer service.
Our colleagues have already processed your request and arranged everything else for a return.
We are sorry that you have had a bad experience with MADE.COM and that you cannot understand the reviews of other customers.
Trustpilot is an independent, neutral platform where customers can share their own experiences, both positive and negative. Therefore, both types of reviews can be found there, as every customer has different experiences and can share them 1:1 if they wish.
All reviews are published by Trustpilot immediately, uncensored, we have no influence on this and you review from yesterday has not disappeared
You can also find information about this at https://support.trustpilot.com/hc/de.
Kind regards,
Your MADE.COM team
The worst shopping online ever.
The worst shopping online ever! We have been waiting 5 (FIVE !!) months for the delivery (and we still are...), a promised credit note never reached my account, and customer service only apologises without resolving the issue. Never again.
February 8, 2022
Unprompted review
Reply from MADE.COM Bewertung
Hello Nathalie,
Thank you for taking the time to submit your review.
We are very sorry to hear that you haven't received the product of your order and the credit note yet.
Unfortunately, we were unable to find you in our system using the data stored here.
Please contact us with your order number so that we can solve your problem as quickly as possible: https://help.made.com/hc/de
Kind regards,
Your MADE.COM team
I ordered a plant pot set together with…
I ordered a plant pot set together with another item with voucher 5 months ago. Now, after 5 months of waiting they just cancelled the order without any explaining! From the beginning it said the delivery will be done 2 months later. I accepted. After 2 months, it said another month, and then another month. Of course they had to took the amount from the voucher although I used it together with another item and waited 5 months! I feel so stupid and totally trapped! Worst service and worst CS communication. Never gonna use it again.
February 7, 2022
Unprompted review
Reply from MADE.COM Bewertung
Hello Myoungeun,
Thank you for taking the time to submit your review.
We are very sorry to hear that the plant pot set of your order got cancelled for no reason after the long waiting time and that the voucher amount got deducted from the refund.
We have forwarded your feedback and apologise for the inconvenience.
Kind regards,
Your MADE.COM team
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Ordered a sofa on 19.12
Ordered a sofa on 19.12
To be delivered at the beginning of January. It hasn’t come - keep getting emails saying it is delayed. It was supposed to be dispatched today …. Log-in to Made.com - now it will not be dispatched until 18.02. two months wait for a sofa that says ‚available‘ on their website. They don’t reply to contact. I want a REFUND!!!!!
February 7, 2022
Unprompted review
Reply from MADE.COM Bewertung
Hello Jazmin,
Thank you for taking the time to submit your review.
We are very sorry to hear that the sofa was not dispatched yet.
Our customer service has received your request and will get back to you as soon as possible.
We are sorry that we cannot reply within 24 hours.
We apologise for the inconvenience.
Kind regards,
Your MADE.COM team
Always happy with service and the great…
Always happy with service and the great quality!
February 7, 2022
Reply from MADE.COM Bewertung
Hello,
Thank you for your positive review.
We are happy to hear that you are satisfied with our service and products.
Kind regards,
Your MADE.COM team
I ordered bed sheets from made.com
I ordered bed sheets from made.com. Unfortunately, the color on the website was not representative of the color in real life. Naturally, I wanted to return the bed sheets and sent an email. As I never got a response, I went to contact them on whatsapp. They told me that sending back the product would cost 17 euros. As there are no stores or show rooms, it isn't possible to check out the product and it's colors beforehand. I wouldn't order here again as there is no possibility to check out the product, the colors online do not represent the colors in real life and sending back packages is very pricy.
February 6, 2022
Unprompted review
Reply from MADE.COM Bewertung
Hello Roxane,
Thank you for taking the time to submit your review.
We are very sorry to hear that the bed sheets of your order don't match the colour on the website and that you are not happy with our customer service due to the return costs.
We strive to represent all products as realistically as possible.
Due to studio lighting, camera equipment or even screen settings, there may occasionally be a slight deviation in the actual colours from the products shown on our website.
We have forwarded your feedback.
Kind regards,
Your MADE.COM team
Reply from MADE.COM Bewertung
Hello,
Thank you for your positive review.
We are happy to hear that you are happy with our service and your order.
Kind regards,
Your MADE.COM team
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Support is not responsive and delivery…
Support is not responsive and delivery is constantly delayed!
February 5, 2022
Unprompted review
Reply from MADE.COM Bewertung
Hello Niek,
Thank you for taking the time to submit your review.
We are very sorry to hear that you are not satisfied with our customer service.
Due to an increased number of requests, the processing time is currently a little longer than usual.
We have forwarded your feedback and apologise for the inconvenience.
Kind regards,
Your MADE.COM team
Not possible to return purchased product
They are writing on their website that you can return purchased products within 14 days since delivery.
Please can you explain how the customers can do that if they are not answering on their emails?
In automatic emails they are saying that they are busy. If that is the case why they don't hire more staff and have a proper customer service.
We have delivered mirror that is such a poor quality (it's not glued properly and it's dangerous to hang it on the wall) and it's already waiting since 07.01.2022. on their answer (27 days passed).
I'm wondering if we will even manage to return it and get our money back.
If you are happy with quality then all good and as soon as you need to deal with customer service they just don't know to respond.
-‐--------
Update: We have tomorrow organized pick up of the mirror after we managed somehow to reach customer service. Provided order number was the same.
February 3, 2022
Unprompted review
Reply from MADE.COM Bewertung
Hello Borjana Pastar,
Thank you for taking the time to submit your review.
We are very sorry to hear that our service does not meet your expectation.
Unfortunately, we were unable to find your order or your complaint in our system using the data stored here.
Please contact our customer service to find a solution: https://help.made.com/hc/de
Kind regards,
Your MADE.COM team
All products look amazing!
All products look amazing, love everything I’ve bought so far. It takes a while for everything to arrive though, but you have my full understanding, cause the world is burning :D Great job!
February 2, 2022
Reply from MADE.COM Bewertung
Hello,
Thank you for your positive review.
We are happy to hear that you are satisfied with your order.
Thank you for your patience and understanding.
Kind regards,
Your MADE.COM team
Delivery delayed by weeks for all purchased products.
All products purchased were delayed by weeks, even though it had already a very long lead-time by the purchase moment or claimed to be available for express delivery. Not reliable, my guests could not sleep in my new home due to 4 weeks delay on top of the 8-10 weeks estimated delivery time of my purchased guest sofa bed.
February 2, 2022
Unprompted review
Reply from MADE.COM Bewertung
Hello Paula,
Thank you for taking the time to submit your review.
We are very sorry to hear that products of your order got delivered with a delay and that you could not use the sofa bed as planned.
Please contact our customer service to find a solution: https://help.made.com/hc/de
We have forwarded your feedback and apologise for the inconvenience.
Kind regards,
Your MADE.COM team
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Reply from MADE.COM Bewertung
Hallo Petra,
vielen Dank für Ihre 5-Sterne Bewertung.
Es freut uns zu hören, dass Ihre Bestellung wunschgemäß verlaufen ist.
Wir hoffen Sie bald wieder auf unserer Webseite begrüßen zu können.
Ihr MADE.COM Team
Belated delivery/ wrong parts were sent
Delivery took way longer than communicated, wrong parts for my new bed were sent, customer service is horrible (no phone contact availiable, no spare customer service via chat). Can't recommend made.com at all, will not buy another product.
January 28, 2022
Unprompted review
Reply from MADE.COM Bewertung
Hello truexblue,
Thank you for taking the time to submit your review.
We are very sorry to hear that your order gives you a reason to complain.
Please contact our customer service to find a solution: https://help.made.com/hc/de
We apologise for the inconvenience.
Kind regards,
Your MADE.COM team
Reply from MADE.COM Bewertung
Hello,
Thank you for your positive review.
We are glad to hear that you are happy with your order.
Kind regards,
Your MADE.COM team
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