Madebyjessica Reviews 

718
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 714 reviews, most reviewers were unhappy with their experience overall. Consumers frequently pointed out that the garments received looked completely different from the website pictures, often arriving late and featuring cheap synthetic fabrics instead of cotton. Reviewers also shared deep frustration regarding the return procedures, explaining that getting a refund involved expensive international shipping fees and unresponsive customer support. Though some reviewers were happy with the lovely materials, beautiful colors, and attractive dress styles initially offered by the store. A few other people also felt that the initial ordering experience was smooth and pleasant, noting helpful tracking updates and prompt dispatch times.

What people talk about most

Product

People report ambiguous experiences with product, reflecting a distinct lack of consensus among buyers. While... See more

Quality

Clients share ambiguous opinions on quality, with widespread dissatisfaction over cheap synthetic materials... See more

Order

Reviewers highlight ambiguous aspects of order processes, with experiences widely varying across purchases.... See more

Return policy

Customers had negative experiences with return_policy, noting that returns are frequently made difficult or... See more

Refund

Consumers find refund experiences to be overwhelmingly frustrating due to long delays and a lack of response.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Nicely made shirt in bright sky blue colour. Too small for me unfortunately, refund requires me to ship back to Los Angeles (from UK) at £18.50

Rated 2 out of 5 stars

I ordered a dress on July 18th expecting it to be delivered well in time for a holiday on August 1st. Despite numerous emails no attempt had been made to expedite the delivery. If, as I’m reading her... See more

Rated 2 out of 5 stars

sorry Jessica but having previously left you a good review, i can’t avoid sharing my very poor experience with my purchase (which still hasn’t arrived). not sure if the courier is the problem or it... See more



Contact info

2.7

Poor

TrustScore 2.5 out of 5

718 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 1 week

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2.7

All reviews

(718)

717 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Soft cardigan, lovely quality

My order arrived neatly folded and everything looked fresh straight out of the parcel. I especially liked the cardigan because it feels soft without being too heavy. Delivery could have been a little quicker but I was happy with the clothing itself.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

I bought a few everyday basics and was…

I bought a few everyday basics and was pleasantly surprised by how well they fit together. The colours are easy to mix with things I already own which makes getting dressed much simpler. I’ll probably order the trousers in another shade.

June 18, 2026
Unprompted review
Rated 1 out of 5 stars

The dress I ordered was 5 inches smaller across the bust than stated on the website

The dress I ordered was 5 inches smaller than across the bust than stated on the website, making a loose fitting, comfortable dress very tight! The dress was not very well made, the slight gathering under the bust was very uneven and looked shoddy.
I'm currently trying to get a full refund. I first emailed on 8th July and as requested sent numerous photos, including with a tape measure across the bust to prove it was 5 inches smaller than it should be. After the initial replies back and forth (4 emails) I was told my concern had been escalated to the quality team.
I'm still waiting to hear, it's now 23rd July!

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

A dress for an August wedding

I loved the dress from the image. The delivery unfolded just as the notifications said. The dress fits like a glove and is just as the image. Not a jot of disappointment.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Even prettier in person

The dress looked even nicer in person than it did online. The fabric had a lovely flow to it and didn’t crease badly after sitting down for a few hours. I wore it to lunch with friends and received several compliments.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Stunning dress

I absolutely love the beautiful dress I ordered. The quality is amazing, the fit is perfect, and it’s even more stunning in person. You can really see the care and attention to detail that went into making it. I’m so happy with my purchase and will definitely be ordering again. Highly recommend!

June 7, 2026
Unprompted review
Rated 1 out of 5 stars

If I could give -zero star, scammers

Scammers. If I could give -zero star, it would be more than they deserve. The quality of the items were very poor, sizes are super large and AI must have been used for the pictures. Returned the items but the reimbursed with 1/4 the value, still £79 outstanding ......been chasing them for 3 months, they wanted pictures of the parcel = sent it, of the receipts = sent it of the delivered parcel = sent.....refund outstanding £79........scammers

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a linen style top and a pair…

I ordered a linen style top and a pair of relaxed trousers for an upcoming holiday. Both pieces felt light and comfortable without looking too casual. The trousers were slightly longer than expected but they worked perfectly with sandals.

June 27, 2026
Unprompted review

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