Madebyjessica Reviews 

Making it impossible to get a refund. Dress is different from website design. Just two pieces of material sewn together like a sack with sleeves. No style as shown in the photo. Emailing me requesting a photo of me wearing the dress and a photo of the label. There was just a very small label about washing instructions with no size displayed in spite of advertising different sizes.I’ve tried sending these photos but email wouldn’t send. the email address must be wrong. I don’t think a charity shop would be able to sell this dress. They sent me an email saying that if I left a good review they would give me 50% refund.
Don’t order anything from this company.28

Do not buy from this company!! Material of items is awful and when you ask to return items you have to send them to USA at your own cost! They also try to get you to keep your item and offer you percentage of your refund. First they offer 10% & if you refuse they eventually go to 30% 'as a good will gesture'! Website mentions London office which i very much doubt exists!!

SCAM SCAM SCAM
I have reported this company to Action Fraud and suggest anyone else who has been scammed does the same. Made purchases on the 16th and 18th June and have received nothing. My emails are ignored.

False advertising. Although main picture shows pregnant lady & appears to be her store it is clearly not & all items come from china which is why they take so long. Sizing awful, dress ordered far too big but no response to emails about a return. Looking into them in more detail the address is Hong Kong so any returns will be expensive.
Avoid using at all costs

Nicely made shirt in bright sky blue colour. Too small for me unfortunately, refund requires me to ship back to Los Angeles (from UK) at £18.50

This company is a SHAM DO NOT USE
l waited 4wks for my TAT to arrive.When it did it bore no resemblance to the garment l ordered.The fabric is awful, it's the wrong size& the bag holding the garment had been well used.Now the TAT has arrived, they dont want to know.BE WARNED.

Like other reviewers I have also had a bad experience with this company. The dress I ordered took 2 weeks to arrive and when it did it was not at all as described. The material is thin and the dress very poorly made. Curiously I looked at what looked like the same dress on a different website and my search was picked up by Made by Jessica. Judging from others' experience I do not expect to get my money back. If I had realised it was coming from Hong Kong I would not have ordered it. I shall be careful to check on websites in future.

Disgraceful, misleading, DO NOT BUY!!!
I initially bought a dress to attend a wedding costing me around £40 as a student that’s not a small amount of money I just want wasted. I first bought the dress believing it would come from London, I soon realised they are no where near London. I assumed it would come quick and I would have a good dress to use for the wedding and future purposes however I soon learned that the dress was coming from Hong Kong with an estimated delivery time of 7-10 days. I waited 14 days. Not only did it not arrive in time for the wedding but when it did eventually arrive the quality and appearance of the dress was appalling and nothing like they advertised. The colours of the dress were mainly pink and purple with green. Online the colours looked gorgeous. In person? I looked like a neon mess in the cheapest most synthetic material known to mankind. After emailing customer services they said they could give me a 15% refund and to keep the dress! I do not want to keep it. I’ve asked for a full refund and they sent a returns form and no label. The returns form has an address to America while on the website it says returns to Hong Kong. No doubt they’re just trying to cause problems to keep my money. I’m now waiting for a response from customer service but after reading others reviews I’m not holding out hope as they say after requesting a refund they got radio silence. I cannot express the dissatisfaction and disappointment I feel in this company and very much wish I read the reviews before purchasing. I would attach a picture of the dress but don’t think I can. Even a dress I bought from temu (which I wore for the wedding) was much nicer and better quality. Safe to say I’ve learnt my lesson and will never repurchase from this appalling excuse of a company. Disgusted.

If I could put minus stars I would, do not buy from them they are a scam! I’ve had to raise a dispute with the bank to get my money back. Reselling cheap tat off Shein at higher prices

Once again I am writing to add to my previous posts. Despite e mail correspondence of over 40 emails this company have refused to refund my purchase, regarding two totally unacceptable products - with neither garment looking one bit like the image shown on screen. I do however keep being offered discounts on any subsequently purchase - as if that is likely!! I will retain the garments for a little longer before donating to a homeless shelter complete with labels - they may do some good there.

If there was a zero I would give it
Complete scam not London boutique and a lady closing as welcoming her first child- complete rubbish. Chinese website posing as London boutique, free 30 day refund a complete joke, they never respond and if they do they ask the same silly questions stalling for time
PLEASE DO NOT WASTE YOUR HARD EARNED MONEY WITH THIS SCAM WEBSITE- cheap material, ill fitting and nothing like what was advertised.

BEWARE!!
I will continue to write this review of the SCAM company that trades as Made By Jessica, and I will do so until the site gets taken down.
You will NOT get what you order.
You will NOT be able to send it back for a refund.
You cannot reason with an AI CHATBOT.
There is NO shop.
Jessica is NOT pregnant.
Do not bother arguing with them - simply contact your credit card company, send them a copy of the order page which clearly states 'Free 30-day returns' and 'True to size' and you will get a refund (as well as keeping the garment which you can donate to a charity shop.

The dresses were beautifully made and they fitted perfectly I loved the designs and the pattern on the fabric. I was disappointed that they were not made from cotton which would have been cooler to wear, they are so thin you can see through the fabric so I will have to wear something underneath them. Apart from the fabric they are lovely dresses
Lynne Donovan

While customer service was extremely attentive and communicative up until my order arrived, the experience completely changed once I needed to make a return. The fit of the clothing was terrible and the quality was shockingly poor. Unfortunately, trying to get a response from them now is nearly impossible, they have completely gone silent. Extremely disappointing customer service

The dress took ages to arrive. The fabric is ok, but not good quality - apart from the fact it doesn't crease so I suppose useful for holidays. It was too small and I contacted Jessica for a return and refund. They took a long time to respond to my email and when they did they wanted me to photograph the size tag (which i did) send me measurements of the dress and also a photo of me wearing it. Sorry, not necessary, I have never been asked to do this - ever. A simple return and refund was all that was required. I won't be ordering anything from FB market place again, very disappointing.

This is not a uk company, returns are a small fortune and the quality isn't worth the price tag, any problems, emailing customer service is a joke, they do reply but each time repeating the first email asking how can they help and never sorting the issue. They offer discount codes not refunds and will offer bigger discounts for reviews. Do not buy anything

Ordered 2 dresses that looked like cotton or similar but weren't. Poor material quality. Took weeks to arrive, too- thought they were coming from London but, no! HK!!
Trying to return but phone number disconnected and no answer to at least 4 emails. Any advice?
Steer clear!

The dress I ordered was 6cm longer than advertised so I could not wear it safely. I contacted with 15 hours of receiving the parcel (it was delivered at 6pm and I contacted the next morning). I requested a refund. They offered a replacement dress. 29 emails later I have received neither!

I ordered a dress from Made by Jessica that the website didn’t state was polyester. When it arrived and I discovered the material, I emailed immediately to return it. The site advertised “free returns” at the time of purchase, but customer service replied that due to a recent policy change they couldn’t offer a cash refund and instead offered a discount on a future purchase. I don’t want a discount and will not be buying again - I simply want to return the dress for a refund as advertised.
I’ve now exchanged several emails with them; they asked for photos of the product (twice) and keep delaying a clear resolution. It feels like stalling in the hope I’ll give up. Disappointed by the misleading product information and the refusal to honour the returns policy.

As soon as I had ordered the item on line I was urged to write a good review and was offered an incentive (a further discount) before I had even received it. The dress took 3 weeks to arrive and I chased it up 3 times without getting an estimated delivery date. When it finally arrived it was not the same fabric as the photo and was very poorly made. The garments must be made a very long way from London as I was told that I counted as an international delivery and that’s why it took so long. The address for returns is USA so the connection with London is flimsy. I wonder if there really is someone called “Jessica” at all.