Victoria ruined my hair
I returned to this salon for blonde highlights (bleach/foils) specifically because I had an excellent experience with Victoria about two years ago—my results then were flawless. Unfortunately, this visit was the complete opposite.
I clearly requested the same foiling pattern that had previously been used. Because I part my hair on the side, starting the foils along that part gave the best result. However, Victoria chose to use a different method and also applied significantly fewer highlights than expected. It was very apparent that this was done to rush through my appointment while managing multiple other clients at the same time.
The end result reflected that decision. My hair was noticeably over-processed, uneven, and poorly blended. I left with stark, white stripe-like sections down the middle and along both sides of my head—an outcome that looks unnatural and is difficult to conceal. This is not a subtle issue; it is a clear technical failure.
The entire appointment felt rushed and lacking in care. The focus seemed to be on volume—fitting in as many clients as possible—rather than delivering quality work. This is a significant decline from the level of professionalism and attention to detail I experienced in the past.
Victoria immediately acknowledged the problem and said she wanted to correct it, which made it clear she knew the result was botched. However, that only reinforces that the issue was preventable and caused by poor execution and lack of attention during the service.
I was also charged $220 for what was described as a ‘partial’ highlight, yet the coverage was far less than what is typically considered a ‘partial’ at most salons in the U.S. Charging a premium price for rushed, subpar work is extremely disappointing.
To make matters worse, I am from out of state and was visiting on vacation, which made this situation even more difficult to handle. I am now left having to live with a poor color result for the remainder of my trip and will need to wait until I return home to have my regular stylist attempt to correct it.
Based on this experience, I would strongly caution others against booking with Victoria if you expect careful technique, proper processing, and results that reflect the price being charged.