My order was delayed and, as I couldn’t find contact details on the website, I requested a refund. The response I received was brief at first, but once I explained my concern about whether my order wo... See more
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Review summary
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Ordered a water bottle for my daughter, i had to keep chasing the order as they were very busy. When it arrived it was beautiful and my daughter was pleased, however a month after using it broke. I co... See more
I ordered these fabulous personalised named Santa stockings for my grandkids. Minecraft for my grandson and peppa pig for my granddaughter. They exceeded my expectations when they arrived. Great siz... See more
Perfect gift for my niece who is absolutely mad about K-Pop Demon Hunters. Lovely quality and colour, great fit, she was thrilled. Arrived in good time for Christmas and the seller responded quickly t... See more
3.6
Average
230 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 24 hours
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Don’t order from this company.
Save yourself the disappointment. I ordered a Thomas the tank engine water bottle for my son. I Ordered on 01/07/25 with an estimated dispatch of 04/07/25-08/07/25 while I appreciate this is an estimate there was no correspondence at all other than the order received confirmation. I chased the order on 13th July as I had still not heard anything and received a slightly patronising response about estimated dispatch and that it was a slightly delayed processing time. On 27th July still nothing so I sent another message and I am yet to receive a response. I would say this is more than a slightly delayed processing time when it’s 3 weeks past the estimate and the customer service/response is poor.
July 1, 2025
Unprompted review
Reply from Made Personally
Hi Sharni,
I'm sorry to see you have left a 1* review.
As mentioned in my response to your message on 13th July, your order was processing slightly later than the estimated dispatch window. This was explained at the time, and I confirmed that I was working through all orders as quickly as possible. Your bottle has since been dispatched, and a dispatch confirmation email was sent earlier today.
Your follow-up message was received outside of business hours this weekend. As I run the business by myself, I hadn’t yet had the opportunity to reply before seeing this review come through.
While I understand delays can be frustrating, the order has been fulfilled, and the processing delay was communicated promptly when you reached out.
I do appreciate your patience.
Kind regards,
Birthday pjs
Ordered a set of birthday pjs for my daughters birthday when they arrived I opened the parcel enough to check the personalisation which was correct. Opened the parcel 3weeks later for her birthday to find an error on the lettering ('When I wake up up I will be'). Emailed to be told that i ordered the error (1 photo had the error on in the website out of 3 and i ordered based on the initial image) and was out of the return window. Pretty appalling in my opinion when it was a mistake on their end. Also found the email response very unapologetic considering it was a mistake made by them.
Following my order I was asked for a review of the item, I reviewed it after I found the error and funnily enough the negative review doesn't appear on their website!
July 24, 2025
Unprompted review
Reply from Made Personally
Hi Alison,
I'm sorry to see you have left a 1* review.
I completely understand your frustration regarding the wording on the pyjamas. As explained in our email correspondence, the design you received did match the product images that were displayed on the website at the time you placed your order — including the duplicated word. While I fully acknowledge this was an error in the design itself, it was unfortunately visible in all of the listing photos at the time. I corrected this as soon as you brought it to my attention.
Regarding the reporting of an issue, I have a 14-day policy for raising concerns, which is in place to ensure consistency and fairness across all personalised orders. Your order was delivered on 28th June, and I didn't receive any contact from you until the 22nd July — this unfortunately falls outside of the returns period. As noted in your email too, this was also the day after the item would have been intended to be worn, given the nature of the "When I wake up" design.
I’m sorry I wasn’t able to offer a resolution at that stage. As you mentioned, you did check the order on it's arrival. Unfortunately you hadn't reported the issue until after 14 days and after also after items may have been used. Had this been reported within 14 days I would have of course arranged a replacement for you.
In terms of product reviews, these are managed and published independently through the platform I use and not manually controlled by me — they may take some time to appear once submitted.
Kind regards
Product not received
I ordered a personalised water bottle for a child’s birthday present on 29/6/25. Estimated dispatch was between 2/7/25-4/7/25. It is now 25/7/25 and the water bottle still hasn’t arrived and the child’s birthday has been and gone. I would not rate this company for speed or working towards their estimated dispatch dates.
July 25, 2025
Unprompted review
Reply from Made Personally
Hi,
I'm sorry to see you have left a 1* review.
Unfortunately I’m unable to identify your order from the review details alone, please could you get in touch directly with your order number or the name/email used at checkout? I’d really appreciate the opportunity to look into this further and resolve the issue for you.
You can email to info@madepersonally.co.uk or via the contact page on my website (which includes an email contact form and WhatsApp contact details).
Kind regards,
Such lovely pjs
Such lovely pjs , love them so much son will be a happy boy come his birthday the material and design is perfect just what I was after
July 19, 2025
Unprompted review
Great quality highly recommend this…
Great quality highly recommend this site my grandson loves his birthday T-shirt
July 19, 2025
Unprompted review
Perfect! Definitely recommend!
I’ve been shopping around for the perfect personalised Mickey Mouse (1st birthday) pyjamas for my nearly 1 year old. I was dubious as some of the Mickey Mouse’s don’t look identical to the real one on some websites.
However, I am so happy with my purchase I received from this business.
The Mickey Mouse and writing on them is perfect and the quality of the pyjamas is really nice.
Highly recommend, I will definitely be ordering from here again!
Thank you x
July 11, 2025
Unprompted review
Top customer service
Ordered a personalised tshirt for my granddaughter's birthday, unfortunately the Royal Mail managed to lose it but Made Personally were brilliant and really went the extra mile to produce a replacement and get it in the post so it arrived on time. It was that real personal touch and concern for their customers that makes Made Personally stand out. Fantastic customer service, I was really impressed.
June 30, 2025
Unprompted review
Outstanding customer service and fab product
Brilliant options on the website. Followed by some outstanding customer service. I was convinced my little girls personalised items wouldn't arrive in time and they arrived and looked absolutely amazing! We will have one very happy 3 year old, and a very chuffed mum!
Thank you so much for the brilliant customer service, communication was amazing and they went out their way to help me. Thank you for making our little girls birthday very special!
June 30, 2025
Unprompted review
Quality garment & excellent service
The Taylor Swift t-shirt that I ordered for my granddaughter’s birthday which arrived today is of very good quality fabric and the design is beautiful. The owner went above and beyond to ensure I received it on time as I had made a mistake with the time frame.This is going to be loved by the birthday girl. Would be happy to purchase again from this seller.
June 27, 2025
Unprompted review
Broken product, ignored by customer services
We bought 2 personalised water bottles recently, one unicorn and one Thomas the Tank. Our daughter’s bottle broke very soon after purchase with part of the plastic detaching from the closing mechanism around the straw meaning my daughter can no longer take it to preschool as it doesn’t close and leaks everywhere. She loved the bottle and is very upset that she can’t use it. We paid good money for the bottles and have emailed twice just to be totally ignored by the company. Not even an acknowledgment of the emails. Very disappointing, would never use this company again and unfortunately can not recommend to others.
May 11, 2025
Unprompted review
Reply from Made Personally
Hi Ruth,
I'm sorry to see your 1-star review and to hear that your daughter is upset — I completely understand how disappointing that must be.
Firstly, my sincere apologies for missing your emails. I’ve looked back and can see that your first message was sent outside of working hours on 16/06, which I unfortunately missed, and your second email arrived just earlier this week on 24/06. I hadn’t yet had a chance to respond before your review was posted.
With regard to your order, as outlined in my returns policy (https://www.madepersonally.co.uk/returns-refunds/), any issues with an item must be reported within 14 days of delivery. In this case, your first contact was made 24 days after the item was delivered, which unfortunately falls outside of that timeframe.
I’ve reviewed the photos you sent and can see that parts of the lid’s closing mechanism have broken away. Each bottle lid is removed and tested during the print process, so I can confirm it was in good working order prior to dispatch. The nature of the damage shown suggests breakage rather than a manufacturing fault.
As this falls outside the returns period and appears to be due to accidental damage, I’m afraid I’m not able to offer a replacement. I will also follow up via email to ensure this response reaches you directly.
I’m genuinely sorry this wasn’t the outcome you were hoping for, and I appreciate you taking the time to share your feedback.
Kind regards,
Personalised birthday t-shirt
I am so, so pleased with the personalised birthday t-shirt that I bought for my son from MadePersonally. The design was lovely and the quality of the product was great! The turnaround time was surprisingly quick too. Thanks so much for such a special birthday gift. I will definitely order from you again.
June 5, 2025
Unprompted review
Exited Grandson…
The pyjamas ordered were of excellent quality, the material was lovely and soft . The picture and personalised message was done extremely well very clear.
The package arrived in good time with no problems.
My grandson was very excited and pleased with them.
I will be ordering again from Made Personally.
June 19, 2025
Unprompted review
Gorgeous personalised t.shirt
Ordered the hey gabby t.shirt for my granddaughter. thrilled to bits with it. Great quality and personalisation. Highly recommended will definitely use in the future :)
May 30, 2025
Unprompted review
Misleading information
I see some reviews of personalised items being received the next day or within days.. not the case here! I ordered a personalised item 6th June and told ‘rest assured’ it was ready for print and dispatch on the 13th June and I’d receive a tracking email with Royal Mail.. 2 weeks later nothing at all no email no confirmation no order.. made contact again to be told it was ready print and dispatch AGAIN but I can have a refund? How can you refund a personalised item that’s ready for print and how can you mislead saying it was ready 2 weeks ago when it clearly wasn’t.. the one star is due to very misleading information on website - I get estimate dispatch dates can be few days give or take but I ordered this for delivery by 27th June for birthday present which the ‘estimate’ information provided should have been here by now and id ordered well within time limits..
June 24, 2025
Unprompted review
Reply from Made Personally
Hi Katie,
I'm very sorry to hear you were disappointed with your experience. I always aim to meet or exceed the estimated dispatch times shown at checkout, but as noted on the site and in my earlier messages, these are estimates — not guarantees — and occasionally delays can occur.
Your order was progressing through my production process, and I was in the process of replying to your follow-up message with an update when the payment dispute was opened. This action automatically put the transaction on hold and prevented me from dispatching the item.
As explained in our email exchange, your order was indeed in process — albeit slightly delayed, as previously communicated. Today was the first time you mentioned the required delivery date, and it’s a real shame, as there was still time to potentially resolve this for you. However, you requested to cancel the order, and during our correspondence, you confirmed your wish for a refund. Despite the personalised nature and production stage of the item, I respected your request and issued a full refund.
Kind Regards
I am blown away with the service I have…
I am blown away with the service I have just received. Yesterday morning I placed an order for a Taylor Swift T-shirt that my daughter had last minute added it to her birthday list. 24 hrs later the T-shirt is on my doorstep. Amazing service and the T-shirt is perfect - great quality and fit. So pleased and will definitely use this company again. Thank you so much!
June 19, 2025
Unprompted review
Quick response
Just received a quick response so hopefully get my mug soon
June 8, 2025
Unprompted review
Reply from Made Personally
Hi Simone,
I'm sorry to see you have left a 1 star review. I was disappointed to see this with specific note around not receiving a response. Upon checking my emails it seems that the email you sent yesterday morning at 00:36 was the first contact you have made about your order. This was of course a Sunday, and a non working day. I also run the business by myself and whilst I try to reply same day where possible, I try not to response over a weekend as I'm spending time with my family.
With regards to your order your order had an estimate dispatch of 29/05/2025 - 03/06/2025. It seems you may have unfortunately misunderstood this as a delivery date. In addition, this is also an estimate not a guarantee. My apologies for the extended processing time past the estimate.
I have of course emailed you directly with this update also, if you have any queries please do reach back out.
Kind Regards
First class service
First class service. Prompt replies and fantastic quality products. Would highly recommend.
June 5, 2025
Unprompted review
Amazing products and great quality
Amazing products and great quality. My first time ordering from here but I wouldn’t hesitate to order again. I ordered pyjamas and a t-shirt for my nephews 4th birthday as he loves Super Mario & Sonic and he loved them and was very excited to wear them. Thank you!
May 25, 2025
Unprompted review
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