madethebest.com Reviews 75

TrustScore 2.5 out of 5

2.6

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Rated 5 out of 5 stars

I'm happy about the product. Before order I was a bit scary to order that expensive thing from this store because I read some bad reviews about shipping. But in my case everything was fine! + Great pr... See more

Rated 1 out of 5 stars

Scam? Still waiting for shipment of an order placed nearly a month ago. The order tracker still shows item being processed, but not shipped and no recourse or cancellation option thru customer servi... See more

Company replied

Rated 1 out of 5 stars

Complete waste of time Stay away. Wow, beautiful website,they are quick to take your money, afterwards nothing is being done.15 days after payment and item still not processed. They went silent when... See more

Rated 5 out of 5 stars

Purchase the first unit. Then two more. They were here In 5 days. (Ortur Master 2-Gorifie-Z9V5 Pro) Communication with the website was very good/responsive when asking for tracking numbers an... See more

Company details

  1. Laser Cutting Service

Written by the company

MadeTheBest is an online retailer that sells laser engravers and 3D printers and other useful tools to improve lives


Contact info

2.6

Poor

TrustScore 2.5 out of 5

75 reviews

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1-star

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Rated 1 out of 5 stars

The backlight function does not work ...

The backlight function does not work, I was shipped a defective tester, it was a waste of money, I will have to order another one from somewhere else after I have moved ...

September 23, 2021
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Reply from madethebest.com

Hi Jason, thank you for your order with us. I'm really sorry for the inconvenience caused. I have informed our CS team to write to you to resolve the problem for you until you are satisfied with the solution. You can check your E-mail box within 1-2 days.Thank you again and have a nice day!

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Rated 5 out of 5 stars

I was a reluctant to order from…

I was a reluctant to order from madethebest but I'm glad I did I ordered the new ortur laser master 2 pro and received in less then a week ! Was very impressed ! Will order from them again for sure !

August 24, 2021
Rated 2 out of 5 stars

Don't Waste Your Money On Express Shipping

I paid an extra $29.99 for 4-7 day Express shipping and did not receive my order for 2 weeks. Asked for a refund and they offered me 10$ Like it's partly my fault they didn't ship it on time?
Other than that everything was good and the Ortur laser master 2 pro is awesome.

August 24, 2021
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Reply from madethebest.com

Hi Dwight, thank you for your order with us. I'm really sorry for the inconvenience caused. I have informed our CS team to write to you to resolve the problem for you until you are satisfied with the solution. You can check your E-mail box within 1-2 days.Thank you again and have a nice day!

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Rated 2 out of 5 stars

I heard good reviews

I heard good reviews, but my experience I'm still waiting on my ortur lm2 pro laser. I have been waiting 2 weeks with no shipping information.

August 23, 2021
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Reply from madethebest.com

Hi Kyle, thank you for your order with us. I'm really sorry for the delay and inconvenience caused. Can you send me your order No. ? I will follow it up for you until the problem is resolved.

Rated 4 out of 5 stars

The quality of the cherry picker seems…

The quality of the cherry picker seems to be good. The product is exactly what was advertised.
Not a five star service since they do not provide an approximate delivery date nor tracking information.
I will still order again from them.

August 23, 2021
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Rated 2 out of 5 stars

I am giving 2 stars due to the shipping…

I am giving 2 stars due to the shipping was excellent and fast. My problem is I have set up and broke down and reset the laser 2 times now. When running the laser I have noticed that it sounds like grinding when going up x and y axis. It does not home properly and sadly there are no instructions given to set up and trouble shoot. I have researched this laser and I sadly feel it was misguided if this is what my purchase shows.

July 31, 2021
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Reply from madethebest.com

Hi Brian, thank you for your order with us. I'm really sorry for the inconvenience caused. I have informed our CS team to write to you to resolve the problem for you until you are satisfied with the solution. You can check your E-mail box within 1-2 days.Thank you again and have a nice day!

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Rated 1 out of 5 stars

I emailed before the order went out…

I emailed before the order went out saying I need the uber sign to be green not blue you emailed me back saying ok you will make the change when I received it it was blue not green I can't use this complete waste of time and money won't be buying from here again.

July 22, 2021
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Reply from madethebest.com

Hi William, thank you for your order with us. I'm really sorry for the inconvenience caused. I have informed our CS team to write to you to resolve the problem for you until you are satisfied with the solution. You can check your E-mail box within 1-2 days.Thank you again and have a nice day!

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