The staff are super friendly, and very accomidating, super helpful. They assisted me when I tried on 17 different sizes because i was not sure which one I wanted, or which size. Thank you Mad Ki... See more
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We had a great time at mad kicks bluewaters-Dubai, but first we went to Al wasl branch, where the Sales Guy was very polite and helpful , he did not have the size of Yeezy my husband needed so he conf... See more
Company replied
Absolutely thrilled with the impeccable customer service and extraordinary array of ultra-rare kicks and collectibles at MadKicks! Each visit to the blue waters branch feels like coming home, and my s... See more
Company replied
Horrible experience, first they don't accept debit or credit cards. There whole business is built off money laundering. The sales people feel like they just want to fight you. They promise you stuff t... See more
Company details
Written by the company
Satisfy all of your premium streetwear and sneaker needs with Mad Kicks. Whether you’re looking for the freshest and most hyped new release or an elusive classic, we’ve got you covered. All of our sneakers are genuine, brand new and unworn, ready for you to snap up and enjoy.
Contact info
U.A.E.
- madkicks.com
Their response is very quick...I had my…
Their response is very quick...I had my order delivered the very next day. The article was 100% authentic. Plus with tabby support on their website makes it even better.
December 29, 2023
Reply from Mad Kicks
Thank you for sharing your positive experience! We're thrilled to hear that our quick response and delivery met your expectations.
We appreciate your trust and look forward to serving you again in the future!
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Everything
January 11, 2024
Unprompted review
Reply from Mad Kicks
Thank you for your feedback! We are happy to know that you liked our entire experience.
We appreciate you!
Box is damaged
Box is damaged. Customer service isn't friendly at all. The shoes were authentic
January 2, 2024
Reply from Mad Kicks
We're sorry to hear about the condition of the box and your experience with our customer service. While we're glad to hear that the shoes themselves were authentic, we understand that the issues with the box and customer service are disappointing.
We take such feedback seriously, and we apologize for any inconvenience caused. We'll address the concerns you've raised with our customer service team to ensure a more positive experience in the future.
We value your feedback, and your satisfaction is important to us. Thank you for bringing this to our attention.
Good product but a bit disappointed by the service
The product was really nice but I was a bit disappointed by the service/ customer experience : you spend almost 10k aed on a pair of sneakers and you feel like you are at supermarket buying random product.
December 25, 2023
Unprompted review
Reply from Mad Kicks
I appreciate your feedback and I'm genuinely sorry to hear about your disappointment with the service and customer experience. We strive to provide exceptional service, and I apologize if your recent interaction did not meet your expectations.
If there are specific aspects of your experience that you'd like us to address or improve upon, please share more details so that we can take appropriate actions.
Thank you for bringing this to our attention, and we appreciate your understanding.
got my yeezy boost today and it was…
got my yeezy boost today and it was more than expected. good sevice madkicks and definitely nice pair of kicks 🥰
January 6, 2024
Unprompted review
Reply from Mad Kicks
We're thrilled to hear that you received your Yeezy Boost and that it exceeded your expectations! We're delighted to know that you're satisfied with both the product and our service at Madkicks.
Enjoy your stylish new kicks!
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Great service kick ass shoes
Great service and immediately arranged 1 day delivery to hotelgroep dubai to abu dhabi
December 28, 2023
Reply from Mad Kicks
Thank you for your positive feedback! We're delighted to hear that you had a great service experience, and we're glad we could promptly arrange a one-day delivery to your location.
We appreciate your business and look forward to serving you again in the future!
The company was very efficient
The company was very efficient . My shoes arrived within a day. They had my size available, which was the best for me. I am definitely going to purchase from them again. The size was accurate, and the shoes were new and original.
December 13, 2023
Unprompted review
Reply from Mad Kicks
We are thrilled to hear about your positive experience with our store! It's fantastic that you found our service efficient and that your shoes arrived so quickly.
We look forward to serving you again in the future and appreciate your trust in our products and services!
Reliable and fast
December 28, 2023
Unprompted review
Reply from Mad Kicks
Thank you for your feedback! We're pleased to hear that our service has been reliable and fast for you.
Ordered the wrong size
Ordered the wrong size - guys were super helpful in the store changing them.
December 26, 2023
Unprompted review
Reply from Mad Kicks
Thank you for sharing your experience. We're glad to hear that our team at the store was able to assist you with changing the size of your order. We appreciate your feedback!
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Reply from Mad Kicks
We are delighted to hear that your experience was fast and smooth. Our team is committed to providing excellent service, and it's great to know that the staff were helpful.
See you again very soon!
They charged me twice the retail price
They charged me twice the retail price. Please buy elsewhere
December 9, 2023
Reply from Mad Kicks
We are sorry to hear that you find our prices high. We offer prices that are highly competitive when compared to those of any other brick-and-mortar store in the region. We encourage you to check the prices of any other physical store in the region and you will be assured that our prices are fair enough
I was able to pick what's best for me…
I was able to pick what's best for me since you assistant is very knowledgeable of your items
December 12, 2023
Reply from Mad Kicks
We're thrilled to hear that our assistant was able to help you find the best option for your needs! Our team takes pride in being knowledgeable about our products and providing assistance to make your experience enjoyable.
Thank you for choosing us!
Within days of buying the watch you…
Within days of buying the watch you reduced the price of the watch
December 11, 2023
Reply from Mad Kicks
We appreciate your feedback and understand how it can be disappointing to see a price reduction shortly after your purchase. Our pricing is subject to the market price of the item which can fluctuate in a small period of time.
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Great service and speed of response is…
Great service and speed of response is second to none.
December 11, 2023
Reply from Mad Kicks
Thank you so much for your kind words! We're delighted to hear that you've experienced great service and found our speed of response to be unmatched. We appreciate your support and look forward to serving you with the same high standards.
Perfect and professional
December 18, 2023
Unprompted review
Reply from Mad Kicks
We're thrilled to hear that your experience was perfect and professional! Thank you for choosing us, and we look forward to serving you again in the future!
The item was delivered on time and…
The item was delivered on time and communication also is perfect. The items I’ve bought so far are authentic and original no cap
December 16, 2023
Unprompted review
Reply from Mad Kicks
Thank you for your positive feedback! We're thrilled to hear that your item arrived on time, and you had a seamless communication experience with us.Your satisfaction is our priority, and we're delighted that the products you've purchased are authentic and original. We appreciate your trust and look forward to serving you with the same level of excellence in the future.
All my experience are great
All my experience are great. From placing my order to receiving it. The only downside are the price. It's on the high side.
December 9, 2023
Reply from Mad Kicks
We're thrilled to hear that your overall experience with us has been great, from placing the order to receiving it! Your satisfaction means a lot to us. We understand your concern about pricing, and we appreciate your feedback. We constantly strive to provide value for our customers, and we'll take your comments into consideration as we work to enhance our offerings
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Great Choices of products and Great…
Great Choices of products and Great reception and Service by staff at shop.
November 28, 2023
Unprompted review
Reply from Mad Kicks
Thank you so much for your positive feedback! We're delighted to hear that you enjoyed our wide selection of products and experienced excellent service from our staff. We appreciate your support and look forward to serving you again in the future.
Reply from Mad Kicks
Hello Ginno!
Great to hear that the exchange process is easy! We strive to make your experience smooth and hassle-free.
Reply from Mad Kicks
Hey Zayed!
We're thrilled to hear that you had a positive experience with us! It's great to know that everything, from our staff to the shoes, met your expectations. Providing excellent service and quality products is our priority.
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