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MadMuscles Reviews 28,211

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 15,320 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the program easy to follow and appreciate its flexibility, making it suitable for varied schedules. Many also find the interactive elements and video selections helpful for learning and performing tasks. However, a significant number of people were dissatisfied with the subscription, payment, and refund processes. Many reviewers reported a lack of clarity regarding pricing, experiencing unexpected charges for additional services, and facing difficulties in obtaining refunds. Some also mentioned aggressive sales tactics and issues with automatic renewals without clear notifications.

What people talk about most

User experience

Customers had ambiguous experiences with user experience. Many reviewers found the app easy to use, with... See more

Subscription

People report negative experiences with subscription. Many consumers express frustration with misleading... See more

Payment

Consumers find payment to be a negative experience, often reporting unexpected charges. Many reviewers... See more

Refund

Users describe negative interactions with refund processes, frequently reporting that refund requests are... See more

Price

Reviewers highlight negative aspects of price, with many expressing frustration over unexpected charges and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It looks very interesting but first exercices are very complicated for somebody who never did anything. You should detail more slowly for peoples like me and second I don't find the time, but with onl... See more

Company replied

Rated 4 out of 5 stars

Like the stretching that is fundamental in the exercises. Increasing flexibility is equally important to muscle and strength gains. Would like an option to see a more detailed breakdown of some mo... See more

Company replied

Rated 4 out of 5 stars

I truly enjoy the app. The instructor looks like me! At least I can I identify with him. The one drawback was that it didn't dawn on me that this was a subscription. Plus there so many other apps that... See more

Company replied

Rated 4 out of 5 stars

My first series of exercises were exhausting for me, mainly because I've been sedentary and not doing much physical activity. I definitely broke a sweat!

Company replied


Company details

  1. Wellness Program

About MadMuscles

Written by the company

MadMuscles Banner

MadMuscles is an app that helps you crush your fitness goals with personalized workouts, meal plans, and expert guidance.

Choose from 10+ training programs – from strength and HIIT to yoga and walking – all tailored to your level, schedule, and gear.

Track progress, join lifestyle challenges, and get real results with zero guesswork. Whether you're at home or at the gym, MadMuscles gives you the tools and motivation to stay on track and get stronger every day.


Contact info

Build your body with MadMuscles

Personalized workout plans. Real results.

3.7

Average

TrustScore 3.5 out of 5

28K reviews

5-star
4-star
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2-star
1-star

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Rated 4 out of 5 stars

The excellent physical and mental training

The physical and mental training guided by your applicatin brings me back my consistent energy.

May 28, 2026
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Reply from MadMuscles

We are so glad our application helps restore your consistent energy through physical and mental training. Thank you!

Rated 5 out of 5 stars

Its pretty good so far obviously the…

Its pretty good so far obviously the workouts are gettin more intense but i guess thats the point so lets go

May 28, 2026
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Reply from MadMuscles

We're glad to hear you're enjoying the workouts! It's great you're embracing the challenge. Keep pushing forward!

Rated 1 out of 5 stars

Dear

Dear, after I paid once, I received an email saying I don't have any exercise plan.

May 28, 2026
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Reply from MadMuscles

Hello Rizbac!

We are sincerely sorry for this misunderstanding. Please don't worry — if your payment is successful, your plan is nowhere to go, and we will help you access it immediately. This sometimes happens due to a small synchronization delay or if a different email address was used during payment.

Please send all necessary information to our support service at [support@madmuscles.com]. We will manually activate your plan and give your request priority so you can start training today. Thank you for your patience. We are there to help!

Sincerely,
MadMuscles Team

Rated 5 out of 5 stars

I,simple enjoy as a full workout

I,simple enjoy as a full workout, I can do these. The choreographed workouts are intense with rest and my body enjoys it without desire to give up. At first, I stalled some , but steady moving, the next day I was eager to outdo the first day and because not giving up, my body was willing to keep going for the allowance of starting, glory to God.

May 28, 2026
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Reply from MadMuscles

We are so happy to hear that our workouts are enjoyable and that you feel challenged yet motivated to continue! It's wonderful that you're seeing progress.

Rated 5 out of 5 stars

Helped me recover after back surgery,

Easy to follow. Flexible scheduling, good workouts.

May 28, 2026
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Reply from MadMuscles

We appreciate your positive feedback! We are glad you find our workouts easy to follow and scheduling flexible.

Rated 3 out of 5 stars

Just started

Just started

May 28, 2026
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Reply from MadMuscles

Hello! We wish you a great journey with us!

Rated 5 out of 5 stars

Easy to follow

Easy to follow. Definitely made me realize I am not in as good of shape as I thought. Looking forward to doing more

May 28, 2026
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Reply from MadMuscles

We're so glad you found it easy to follow and are looking forward to more! Thank you for your positive feedback.

Rated 1 out of 5 stars

Esperienza molto deludente con…

Esperienza molto deludente con MadMuscles.

Mi sono iscritta tramite un’offerta iniziale a basso costo e successivamente mi sono ritrovata un rinnovo automatico di quasi 100€. Purtroppo non ho ricevuto alcun promemoria o notifica prima dell’addebito.

La parte più frustrante è che non ho mai realmente utilizzato l’app, i piani di allenamento, il coaching o i meal plan. Non appena mi sono accorta del pagamento, ho immediatamente cancellato tutti gli abbonamenti e contattato l’assistenza chiedendo un rimborso.

Il supporto è rimasto sempre educato, ma invece di affrontare direttamente la richiesta di rimborso, per giorni ho ricevuto continue offerte promozionali per estendere ancora di più l’abbonamento. Dopo numerose email, il rimborso è stato infine rifiutato.

Capisco che esistano delle policy aziendali, ma addebitare una cifra così alta per un servizio completamente inutilizzato, senza alcun promemoria prima del rinnovo, mi è sembrato molto scorretto e mi ha creato una reale difficoltà economica.

Consiglio quindi di fare molta attenzione ai rinnovi automatici e di controllare subito tutte le impostazioni dell’abbonamento dopo l’iscrizione.

Very disappointing experience with MadMuscles.

I signed up through a low-cost introductory offer and later discovered an automatic renewal charge of nearly €100. Unfortunately, I did not receive any reminder notification before the payment was processed.

The most frustrating part is that I never actually used the app, workout plans, coaching service, or meal plans at all. As soon as I noticed the charge, I immediately cancelled all subscriptions and contacted support requesting a refund.

The support team remained polite, but instead of directly addressing my refund request, I received repeated promotional offers to extend the subscription even further. After a long exchange of emails, my refund request was ultimately denied.

I understand companies have policies, but charging such a high renewal amount for a completely unused service without any prior reminder felt very unfair and created real financial difficulty for me.

Please be very careful with automatic renewals and check all subscription settings immediately after signing up.

May 28, 2026
Unprompted review
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Reply from MadMuscles

Hello Monia!

Thank you for sharing your experience in such detail. We are sincerely sorry for the inconvenience and financial difficulties this situation has caused; this is not the impact we want to have on our customers.

Although we follow the subscription policy adopted during registration, we fully understand that receiving an invoice for an unused service can be disappointing. The fact that our previous answers seemed repetitive and ineffective to you prompts us to reconsider your case with greater attention.

We ask that you write to us again by email, including all necessary information. We will have our support team review and individually assess your situation again, taking into account the service's non-use and the circumstances you describe. Our goal is to find a compromise that will correct this negative experience. Thank you for your patience and time!

Sincerely,
MadMuscles Team

Rated 1 out of 5 stars

THEY WILL TAKE YOUR MONEY

Do not go through the sign up process to this company without being ultra careful. It is set up in such a way as to take more money than you actually want to spend. This happened to me and once I realised they had taken the trial amount of £11 but also £49.95 for a support plan I definitely didn’t want I immediately cancelled both subscriptions- within half an hour- and I received a confirmation both had been cancelled. They refunded my £11 but have steadfastly refused to refund the larger amount. Yes, it was my error in signing up mistakenly but an immediate cancellation was sent. So why refund the smaller amount and keep the larger? The sign up process is deliberately misleading and their refusal to refund the £49.95 only confirms that. DO NOT BE FOOLED THAT THEY ARE A LEGITIMATE COMPANY.

Despite their reply below, they are NOT sorry for my disappointment and although I have contacted their customer service teams repeatedly they will NOT refund my money. Their reply is just PR. DO NOT USE THIS COMPANY.

May 28, 2026
Unprompted review
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Reply from MadMuscles

Hello Rosaleen!

Thank you for your feedback! We sincerely apologize for the disappointment and the impression you have after the registration process. We assure you that we are a legitimate service that values transparency and strives to support users on their way to fitness, not to cause them problems.

The situation where the trial fee has been refunded, and the support plan has not, is usually related to how different types of services are handled in our system. However, we understand that from your point of view, instant cancellation should apply equally to all charges.

Please email our support at [support@madmuscles.com] to find out why a different approach was taken to the larger amount, despite your instant cancellation. Although we have certain refund rules, we are committed to fairness and want to resolve this dispute in a way that keeps you satisfied. Thank you for your patience as we work to correct this situation!

Best regards,
MadMulsces Team

Rated 5 out of 5 stars

very practical and effective app

very practical and effective app
so satisfied

May 28, 2026
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Reply from MadMuscles

We are so glad you find our app practical and effective. Your satisfaction means a lot to us!

Rated 1 out of 5 stars

Very bad customer mgt

Very bad customer mgt

May 28, 2026
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Reply from MadMuscles

Hello, Daniel! We’re really sorry to hear that you feel this way, and we understand your frustration.

This is not the experience we want anyone to have, especially when it comes to support and communication. Your feedback is taken seriously and will be shared with the team so it can be reviewed and improved.

If there is anything specific still unresolved, our support team is available to look into it and help you further. Please reach out to our support team once again at support@madmuscles.com with your details and we will do our best to help you and make everything right this time.

Kind regards,
Mad Muscles Team.

Rated 5 out of 5 stars

Eventhough this is only the 1st day but…

Eventhough this is only the 1st day but it gives me a very good vibe.. Feel fresh, clear vision n mission.. Thanx to tai chi walking experience.. Cant wait for the 2nd day experience..

May 28, 2026
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Reply from MadMuscles

We're so glad you had such a positive first day and found clarity with the tai chi walking experience! We hope your second day is just as wonderful.

Rated 3 out of 5 stars

They've been consistent in helping me…

They've been consistent in helping me regain my vital energy. I do not have any regrets paying for the training

May 28, 2026
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Reply from MadMuscles

Hello! We're so glad to hear our training has consistently helped you regain vital energy. Thank you for your positive feedback!

Rated 3 out of 5 stars

It is good for breathing and slow…

It is good for breathing and slow action coordination. Movements are clear, slowly they get to understand. Wondering how these actions will bring such a change as you were showing.
Hand movements are disturbed by titles on the screen. If it can be shifted to iPad, it would be more sensible and visible. Can we download this into iPad. Please guide. This workout cannot be measured by Garmin Watch. Under which carogory tai chi falls? Yoga, strength, cardio which carogory? That is how it cannot counted as an workout. Pls guide.

May 28, 2026
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Reply from MadMuscles

Hello! We appreciate your detailed feedback regarding the program's benefits for breathing and coordination. We understand your concerns about the on-screen titles obstructing hand movements and the desire for iPad compatibility. We are actively exploring options for different viewing experiences. Regarding Garmin integration and workout categorization, we are working to provide clearer guidance on how to best track these activities.

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