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MadMuscles Reviews 28,191

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 15,320 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the program easy to follow and appreciate its flexibility, making it suitable for varied schedules. Many also find the interactive elements and video selections helpful for learning and performing tasks. However, a significant number of people were dissatisfied with the subscription, payment, and refund processes. Many reviewers reported a lack of clarity regarding pricing, experiencing unexpected charges for additional services, and facing difficulties in obtaining refunds. Some also mentioned aggressive sales tactics and issues with automatic renewals without clear notifications.

What people talk about most

User experience

Customers had ambiguous experiences with user experience. Many reviewers found the app easy to use, with... See more

Subscription

People report negative experiences with subscription. Many consumers express frustration with misleading... See more

Payment

Consumers find payment to be a negative experience, often reporting unexpected charges. Many reviewers... See more

Refund

Users describe negative interactions with refund processes, frequently reporting that refund requests are... See more

Price

Reviewers highlight negative aspects of price, with many expressing frustration over unexpected charges and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It looks very interesting but first exercices are very complicated for somebody who never did anything. You should detail more slowly for peoples like me and second I don't find the time, but with onl... See more

Company replied

Rated 4 out of 5 stars

Like the stretching that is fundamental in the exercises. Increasing flexibility is equally important to muscle and strength gains. Would like an option to see a more detailed breakdown of some mo... See more

Company replied

Rated 4 out of 5 stars

I truly enjoy the app. The instructor looks like me! At least I can I identify with him. The one drawback was that it didn't dawn on me that this was a subscription. Plus there so many other apps that... See more

Company replied

Rated 4 out of 5 stars

My first series of exercises were exhausting for me, mainly because I've been sedentary and not doing much physical activity. I definitely broke a sweat!

Company replied


Company details

  1. Wellness Program

About MadMuscles

Written by the company

MadMuscles Banner

MadMuscles is an app that helps you crush your fitness goals with personalized workouts, meal plans, and expert guidance.

Choose from 10+ training programs – from strength and HIIT to yoga and walking – all tailored to your level, schedule, and gear.

Track progress, join lifestyle challenges, and get real results with zero guesswork. Whether you're at home or at the gym, MadMuscles gives you the tools and motivation to stay on track and get stronger every day.


Contact info

Build your body with MadMuscles

Personalized workout plans. Real results.

3.7

Average

TrustScore 3.5 out of 5

28K reviews

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1-star

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Rated 1 out of 5 stars

FRAUD

Please take care, very unfair website, they do apply very incorrect practices with your subscription.
I paid 12,19€ as subscription, but when I did the log-in they charged me a second amount of 49,95€ (payment has been done automatically with the data of the first payment

May 25, 2026
Unprompted review
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Reply from MadMuscles

Hello, Matteo Mutti! We completely understand how upsetting and unexpected this situation must feel, and we’re really sorry for the frustration it caused. Seeing an additional charge you weren’t expecting can be concerning, especially when it happens automatically during signup.

We truly want to help clear this up for you. Please reach out to our support team at support@madmuscles.com with your details. They will take a closer look at your case and do their best to help you and make everything right.

We are once again very sorry for this situation, and we will do our best to help you.

Kind regards,
Mad Muscles Team.

Rated 5 out of 5 stars

May I choose the exercises for the same muscles?

If there could be an oprion to vary the exercise I think it would be more interesting.

May 20, 2026
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Reply from MadMuscles

Hello! That’s a really good suggestion. Having more variation in workouts can make the routine feel more engaging and help keep motivation higher over time.

It can also be useful for working different muscle groups and avoiding the feeling that the program becomes repetitive. Feedback like yours is valuable, and we’ll make sure it’s passed on to the team as we continue improving the experience.

Thanks for sharing your thoughts.

Rated 1 out of 5 stars

Avoid, run and cancel MadMuscles!!!

I would gave them less then one star if possible…
After I activate the subscription, I was charged with two different amount of money, one of £ 11.99 and the other one £ 47.99.
They had hidden fees and it is very hard to cancel the membership.

Even if I cancelled the membership, literally after 5’ of activation, today, after two weeks they charged me again with £ 11.99.

I sent them a few email where there was this person “Theo” wich didn’t answered to my emails and didn’t want at all to help me, instead Theo send me different emails with new offers and other bull…..

Try to avoid and don’t lose money like me or other people!!!

It’s a scam!!!!

May 27, 2026
Unprompted review
Rated 4 out of 5 stars
MadMuscles logo

Reply from MadMuscles

Shaking up your routine is the ultimate secret weapon for results! Exploring new ways to exercise forces your metabolism to work harder, shocks your muscles into toning up faster, and keeps your motivation fresh. We are absolutely thrilled to upgrade your fitness journey—get ready to experience movement like never before!

Rated 5 out of 5 stars

I couldn’t exactly keep up or do them properly…

I couldn’t exactly keep up or do the exercises properly, so I had to do a modified version until I’m strong enough to do them properly. I did however Swett like I haven’t Swett in years. It reminded me of a modified version of Boot Camp. Just what the doctor ordered.☺️🤙

May 26, 2026
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Reply from MadMuscles

Modifying is the smartest way to train! Choosing proper form over perfection is how you build real strength without getting hurt. You still pushed your heart rate, shocked your metabolism, and got that epic "boot camp" sweat! We are so proud of your grit—keep using those modifications and watch your power grow day by day!

Rated 1 out of 5 stars

Business model based on auto-renew

Their whole business model is based on hoping you forget the auto-renew. Even if you contact them immediately when you see the charge, they refer to their policy to say you are SOL and you won't receive a refund.

May 26, 2026
Unprompted review
Rated 1 out of 5 stars
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Reply from MadMuscles

Hello, Deepak Kotjan! We understand that pricing can feel different for everyone, and we’re sorry to hear it didn’t meet your expectations. Our goal is to provide personalized workouts, nutrition guidance, and progress tracking in one place to deliver long-term value. We appreciate your feedback and will continue working to improve the experience.

Kind regards,
Mad Muscles Team.

Rated 4 out of 5 stars

The workouts are nice for a guy with…

The workouts are nice for a guy with arthritis in the knees

May 27, 2026
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Reply from MadMuscles

This is fantastic to hear! Training with knee arthritis requires an intelligent, low-impact approach that lubricates the joints and strengthens the surrounding muscles without the harsh pounding. We are thrilled these workouts feel great and keep you moving pain-free. Keep up the smart work—your knees will thank you!

Rated 5 out of 5 stars

The varied workouts are great.

The varied workouts are great.

May 26, 2026
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Reply from MadMuscles

Love that you are enjoying the variety! Switching up your routines is the ultimate secret to keeping workouts exciting and beating fitness plateaus. It forces your body to constantly adapt, burning more fat and building real, balanced strength.

Rated 3 out of 5 stars

I would like the application to be an…

I would like the application to be an App and not via the Web. It's a little difficult for me to use it from my iPhone and synchronize with my Samsung TV

May 1, 2026
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Reply from MadMuscles

Hello Oscar! Good news! We have a fully native app on the App Store for your iPhone. Just download "MadMuscles" and log in! To sync with your Samsung TV, make sure both devices are on the same Wi-Fi network, open a workout video in the app, and tap the Cast icon to stream it to your big screen. We wish you successful training!

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

Billing is bogus

Billing is bogus, it showed as 9 dollars and billed as 49 dollars and it took automatic billing for monthly cycle. Don't trust this kind of bogus billers. RBI should not allow automatic payment systems unless user requests it. Here the billing companies are mandating it now.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

I got sweat and I felt my body got…

I got sweat and I felt my body got stretched.
It was awesome....

May 25, 2026
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Reply from MadMuscles

Sweating out toxins while opening up your muscles means you got the perfect mix of high intensity and deep recovery. You’re building real, functional strength and keeping your joints safe. Keep riding that awesome momentum!

Rated 5 out of 5 stars

Great!

Awesome workout. Great vibes. Easy to follow. Highly recommended

May 25, 2026
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Reply from MadMuscles

Thank you for the high recommendation!

Rated 5 out of 5 stars

I'am horribly out of shape

I'am horribly out of shape. I hope to determine myself to sucess.

May 26, 2026
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Reply from MadMuscles

Being out of shape is just your starting line, not your final destination. The moment you begin, your body immediately triggers a positive biological reset. Focus on small, daily micro-victories rather than perfection. Your determination is your superpower—let's build that success day by day!

Rated 4 out of 5 stars

Works for me

I like how the workouts are sectioned out with the rest periods added in. I like the instruction in the workouts. The 21 day military challenge is a good addition to my video workouts. I wish there were more guidance after the completion of the challenge...do you repeat the challenge?

May 24, 2026
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Reply from MadMuscles

Awesome job crushing the 21 days! Instead of just repeating it, the best move is to transition. Your body adapts to the same routine, so shifting your app goal to a long-term "Tactical Strength" track will keep pushing progressive overload and prevent plateaus. Let's keep that momentum rolling!

Rated 5 out of 5 stars

Perfect for my age and body type

Fitness... Relevant.... Simple....

May 27, 2026
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Reply from MadMuscles

Exactly! Fitness should always adapt to you, not the other way around. Keeping things simple and directly relevant to your age and body type eliminates guesswork, protects your joints, and makes consistency effortless. You've found the perfect groove—let's keep smashing those goals!

Rated 4 out of 5 stars

A very good workout with a variety of…

A very good workout with a variety of options!

May 26, 2026
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Reply from MadMuscles

Love hearing that! Variety is the ultimate secret to beating plateaus and keeping consistency high. Having diverse options means your body never stops adapting, and you can always match your workout to your daily energy. Keep crushing those routines!

Rated 4 out of 5 stars

I know I didn't do the exercises…

I know I didn't do the exercises completely correctly, but 17 minutes later I could feel my muscles and joints in my back and knees have been worked

May 26, 2026
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Reply from MadMuscles

Great job getting that first 17-minute session done! Feeling those muscles wake up is exactly how it starts. To protect your back and knees, prioritize slow, controlled form over speed. Quality always beats quantity, and your joints will thank you for it. Keep it up!

Rated 1 out of 5 stars

I signed up for a trial subscription…

I signed up for a trial subscription from madmuscles.com. Then a couple months later I was hit with a $90 charge on my credit card. I saw the charge 2-3 days after it landed. I immediately reached out to madmuscles.com to ask for a refund. I was sent a copy of their Refund Policy and was told I didn't qualify for a refund. I looked around and saw a number of similar complaints about this company charging unexpected fees and refusing to issue refunds. Do not do business with madmuscles.com. They are scammers.

May 28 - I forwarded the reply from Madmuscles.com, shown below, to the person in the support group with whom I originally worked with. It's been over 24 hours and no response from her.

May 29 - 48 hours and I still haven't heard from the support team.

May 20, 2026
Unprompted review
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Reply from MadMuscles

Hello, Matthew Walsh! We’re truly sorry to hear about your experience and understand how upsetting it is.

We know situations involving subscription renewals and refund requests can feel frustrating, especially when you believed the trial had ended without further commitment.

Our team reviews all refund requests according to the subscription terms and refund policy agreed to during sign-up, but we understand that doesn’t always make the situation feel any less disappointing.

Please reach out to our support team once again at support@madmuscles.com with your details. They will take another look at your case and do their best to resolve it and make everything right.

We genuinely appreciate you taking the time to share your feedback, as it helps us continue improving the clarity of our billing communication and overall customer experience.

Kind regards,
Mad Muscles Team.

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