Madpaints Reviews 

244
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the impressive color matching capabilities for various car models, noting that the paint shades blend seamlessly and make older vehicles look completely brand new again. People also mention that the items arrive securely well-packaged, and that the customer support team provides very helpful and professional guidance throughout the ordering process. Some reviewers were not happy with receiving incorrect paint colors that completely failed to match their vehicle specifications properly. Customers additionally experienced frustrating delivery delays, waiting many weeks without receiving their requested products or any timely tracking updates from carriers.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a high level of disagreement regarding quality... See more

Quality

People report ambiguous experiences with quality, reflecting a sharp division among consumers. While many... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a split in customer satisfaction.... See more

Delivery service

Users describe ambiguous interactions with delivery_service as experiences vary widely. While many consumers... See more

Service

Consumers find service to be ambiguous, with highly mixed reactions from reviewers. Many people report... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Further to my previous review when my paint hadn't arrived after six weeks, today I received the paint. I feel that deserves better than one star. It seems they use Royal Mail to deliver, which is a p... See more

Rated 4 out of 5 stars

My BMW is 18 years old,I thought colour (Arktis blue) would be difficult to match. I was wrong! Colour match is spot on. Only reason 4 stars not 5, paint pack should have been 3 aerosols, only 2 arriv... See more

Rated 1 out of 5 stars

Oh dear. Placed an order over two weeks ago. No response. Chased this week by email to receive same as others, a query on paint code and requesting VIN. That I sent and no response. Chased again earli... See more

Rated 1 out of 5 stars

Paint arrived damaged (tin opened paint spilt) Despite sending photo evidence to them they offed no practical solution, also they actually sent me the wrong colour !!!! Very poor service, spend your... See more


3.0

Average

TrustScore 3 out of 5

244 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 1 week

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3.0

All reviews

(244)

154 reviews in the last 12 months

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Rated 5 out of 5 stars

Phenomenal

Phenomenal, very reasonable price, quick delivery and exact colour match. Broke my heart when I scuffed my new car but after a bit of sand paper and the spray cans from mad paints, you wouldn’t even know anything happened. Highly recommend!

July 20, 2025
Unprompted review
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Rated 5 out of 5 stars

It's a great name to start with

It's a great name to start with, love it.
They colour matched quickly going on the registration number given to them. And they dispatched the goods promptly.
The price for their goods and service is more than fair.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

PLEASE READ THIS: Great customer Service

PLEASE READ THIS. I bought the car of my dreams; a Jag XK and it suffered a minor prang.
There was some difficulty in identifying the correct paint shade but Madpaints went above and beyond in relation to their customer service. Many emails were very convivially passed between us to ensure I got what was needed. This was done very promptly and delivery ensued quickly. On using the paint the colour match was indeed perfect and used on a couple of other little areas around the car. I now have a paint match that gives me reassurance for the future. I re-iterate; great customer service, attention to detail and due diligence. I will obviously using them again and recommending to friends, family and beyond. 10/10.

July 20, 2025
Unprompted review
Rated 1 out of 5 stars

I placed an order on the 25/06 /2025…

I placed an order on the 25/06 /2025 after a week without receiving the order I emailed them I received a response saying they would post a replacement it is now the 28/07/2025 and nothing has arrived
They even asked me for a review of the product I haven’t received
Be warned

June 25, 2025
Unprompted review
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Rated 1 out of 5 stars

I’m truly disappointed

I’m truly disappointed because I put my trust into this company in order to get the right colour and I’m trying to fix my car. You state that is 100% colour match guarantee which in my case is not the outcome. My car is a warm tone, champagne, silver with a pearl iridescent. Where is the spray paint I’ve been given from yourselves is definitely more silver and cool toned. I’ve got two cans that I haven’t used, but I would like to send back for a refund, please.

Should’ve read the last review!

July 15, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 7th July received the wrong…

Ordered 7th July received the wrong colour so contacted them to rectify this issue and they sent email with swab with correct colour only to receive the incorrect colour again . Sent another 4 emails and not responding to any of them . Colour match guarantee I don't think so . I've asked for a refund and still no reply .

July 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Good service

My order was spot on due to the fact my
Paint has a metallic tint to it the color match was perfect.
The service made my life easier than going to a dealer or a body shop for a paint pen.
Very happy with my purchase.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

The first bottle I received was the…

The first bottle I received was the wrong colour, but after a call to Mad paints and speaking to Ruby. Who was really helpful, I soon had the correct shade of silver delivered a couple of days later. I have used Madpaints in the past and would definitely recommend.

June 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service

I have no complaints with ordering, delivery or colour match, all was good.
The only thing I would say was the colour MG quote is a different name to the grey I received but match up was perfect

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

I was very pleased

Well, I read the reviews, which seem to be either excellent or dire, but gave it a go....
Great paint and perfect match. Delivered quickly, packed well and in excellent condition.
I couldn't have asked for more.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Spoke to customer service, girls were lovely and very helpful in checking delivery for me. Paint and lacquer arrived all okay and worked perfectly.

July 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, came within few days of ordering via Royal Mail and paint did the job in covering minor scratches.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely tip top service

Absolutely tip top service ! I ordered a touch up paint for my Puma, unfortunately it arrived damaged packaging and leaking, an email was responded over the weekend with a replacement sent out immediately. Which I received today all ok 👍thanks for great service

July 4, 2025
Unprompted review
Rated 1 out of 5 stars

No delivery but customer service has helped

Order in the 4th July and now saying good news it’s been delivered, guess what, no delivery and £30 down the drain, sent them and email no reply (yet) not easy to claim for a refund either just email, won’t be using them again poor service.

Update spoke over the phone and had a refunded issued hopefully soon

July 4, 2025
Unprompted review

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