MagBak Reviews 1,666

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 954 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and thoughtful design, which often includes useful features like magnetic attachments and kickstands. Many people highlight the exceptional customer service, describing it as responsive, helpful, and caring, with quick resolution of issues and a commitment to customer satisfaction. However, some people were dissatisfied with the durability of certain components, such as finger loops, pinky pillows, or charging port covers, which occasionally broke or wore out over time. A few other people also felt that some accessories, like screen protectors or lens protectors, did not adhere well or function as expected, and in rare instances, the build quality of certain cases was perceived as cheap or prone to peeling and separation.

What people talk about most

Product

Customers had positive experiences with product, often praising the high quality and thoughtful design of... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the top-notch... See more

Quality

Users describe positive interactions with quality, highlighting that many products are very well made, feel... See more

Response time

People report positive experiences with response time. Many customers praise the quick and helpful responses... See more

Service

Clients share positive opinions on service, consistently highlighting the company's exceptional support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible drop protection for size. Included Screen Protector and installation kit. Don't waste your money on Apple cases. MagBak is so much better in every way yet retains all the apple charging fe... See more

Company replied

Rated 5 out of 5 stars

I was a little skeptical about this product because of Tesla‘s poor chargers, but these guys have a great product makes sitting in the car using FaceTime so much easier than the stock chargers. The du... See more

Company replied

Rated 5 out of 5 stars

The case is a well thought out product. I have the elite case for an iPhone 17 Pro. It provides great protection and usability. The finger loop, kickstand, and magnetic back are frequently used from t... See more

Company replied

Rated 5 out of 5 stars

Excellent quality products. There is a lot of care put into the quality of what they sell. I personally got the Elite phone case & 3 in 1 phone stand and couldn't be happier. There was an initial is... See more

Company replied


Company details

  1. Cell Phone Accessory Store

Written by the company

We develop minimalist, easy-to-use, products that improve and simplify our daily lives. We obsess over design and aim for maximum functionality.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very good company with values.

Very good company with values.

April 1, 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey there,

That really means a lot. We try to do things the right way, so hearing that comes through makes it all worth it.

Appreciate you taking the time to share this!

MagBak Team

Rated 5 out of 5 stars

Pricy for a reason

Magbak has an expensive price tag. But that’s for a reason. It’s a do all case. I love both of mine.

March 31, 2026
Unprompted review
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Reply from MagBak

Hey Christian,

Fair call, we like to think it earns its price tag. Glad to hear it’s pulling its weight (and then some).

Appreciate you rocking two of them!

MagBak Team

Rated 5 out of 5 stars

I couldn’t be more impressed with the…

I couldn’t be more impressed with the MagBak Tesla Charger—this thing is an absolute game changer. From the moment I installed it, everything just worked flawlessly. The magnetic connection is incredibly strong and intuitive, making charging effortless every single time. No fumbling, no hassle just a smooth, satisfying snap into place.

What really sets this charger apart is the thoughtful design and reliability. It feels premium, performs consistently, and gives me total confidence that my device is charging securely and efficiently.

On top of that, the customer service has been nothing short of outstanding. The team is responsive, helpful, and genuinely cares about making sure you’re taken care of. It’s rare to find a company that delivers both a top-tier product and such a high level of support.

Highly recommend to anyone looking for a dependable, well-designed charging solution. This is how it should be done.

March 30, 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey Leslie,

We really appreciate you taking the time to share this. Especially such a thoughtful and detailed review.

It’s great to hear that everything felt seamless right from installation. That “snap into place” experience is something we spent a lot of time getting right, so it’s genuinely nice to know it’s been as smooth and reliable as it should be in everyday use. Knowing it gives you that confidence while charging is exactly what we aim for.

Also really appreciate you calling out the support team. We always try to be responsive and helpful without making things complicated, so it’s great to hear that it came through.

Thanks again for the recommendation and for your support, it truly means a lot.

MagBak Team

Rated 5 out of 5 stars

I needed to order a replacement

I needed to order a replacement. The process was short and easy and unlike other companies that fight you to get a replacement. They saw my request and filled it right away. Customer service is top Tier, this isn’t my first time speaking with support and every time they really take the customer perspective into consideration, no fights just let’s get this right for the customer mentality. I really appreciate that as a consumer. I have been using them for years and don’t plan on stopping.

March 31, 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey Abby,

We really appreciate you taking the time to share this, especially as someone who’s been with us for years. That kind of continued trust means a lot to us.

We’re so glad to hear the replacement process felt quick and easy. That’s exactly what we aim for, no back-and-forth, just getting things sorted the right way as soon as we can. We always try to look at things from the customer’s perspective and keep it simple.

Thanks again for sticking with us and for the kind words, it truly means a lot.

MagBak Team

Rated 5 out of 5 stars

Case is exactly what I wanted!

Case is exactly what I wanted! My finger loop did break after months of use, but customer service promptly replaced it with no issue. I highly recommend.

March 30, 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey there,

Really glad to hear the case was exactly what you wanted 🙌

Also great to know our team got that fingerloop sorted quickly, that’s exactly what we aim for. Appreciate the review as well!

MagBak Team

Rated 5 out of 5 stars

Ordered a MagBak phone case for my…

Ordered a MagBak phone case for my IPhone ProMax17 as a I saw a video showing it being dropped several times and being fully protected! I ordered a red accessory kit to go with my black case, it was missing a small piece that went over the charging port. I sent them an email explaining that and they responded immediately and replaced the accessory kit. Their customer service as well as their products are AMAZING!

March 26, 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey there,

We really appreciate you taking the time to share this! Glad the case lived up to what you saw, and sorry about the missing piece in the accessory kit.

Happy we could jump in quickly and get that replaced for you, that’s exactly what we aim for. Thanks for the kind words about both the product and our support!

MagBak Team

Rated 5 out of 5 stars

I had a issue with a case I bought and…

I had a issue with a case I bought and I was helped and received another case right away great customer service. Thanks

March 27, 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey Adrian,

Really appreciate you sharing this! Sorry you ran into an issue, but glad we could get a replacement out to you quickly and make it right.

Thanks again for the kind words!

MagBak Team

Rated 5 out of 5 stars

Great products and the Customer Service…

Great products and the Customer Service to back it up! I always say that things are not always going to work or go the way you expect but the great companies are the ones you step up and take care of the customer. That is MagBak! Thank you MagBak for taking care of me and making sure that I am completely satisfied!

March 27, 2026
Unprompted review
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Reply from MagBak

Hey Lou,

We really appreciate you sharing this! You’re absolutely right, things don’t always go perfectly, but we always aim to show up and make it right.

Glad we could take care of you and get everything sorted to your satisfaction. Thanks again for the support!

MagBak Team

Rated 5 out of 5 stars

Love the cases

Love the cases, love the service!

March 29, 2026
Unprompted review
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Reply from MagBak

Hey Matt,

Short and sweet, we love it as well! 😄 So glad you’re loving both the cases and the service.

Really appreciate the support!

MagBak Team

Rated 5 out of 5 stars

Absolutely amazing customer service!

Absolutely amazing customer service!! Great experience quick responses and very helpful!! On top of having great products would 10/10 recommend to all!

March 27, 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey Jake,

This is awesome to hear, thank you! So glad you had a quick and helpful experience with the team, and that you’re loving the products too.

Really appreciate the 10/10 recommendation!

MagBak Team

Rated 5 out of 5 stars

Broken case twice and they replaced it…

Broken case twice and they replaced it free of charge both times, love a company that stands behind their products!

March 28, 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey Evan,

Really appreciate you sharing this and sticking with us through it! I know having a case break twice isn’t ideal, so I’m glad we could get those replacements sorted quickly and keep things hassle-free.

We stand behind our products, so it means a lot to hear that it came through in your experience.

Thanks again for the support!

MagBak Team

Rated 4 out of 5 stars

First time using Magbak phone mount

After lot of research I decided to buy the MagBak magnetic phone mount for a Tesla MY. The overall experience with placing an order, email communications and shipment tracking was smooth. The phone mount had a double sided adhesive backing that peeled off from the mount and I couldn't use it. I emailed them about the issue and with pictures, got a prompt response. Initially I requested for a new adhesive tape that I could put it on the mount. But, based on feedback from their design team, they decided to ship out a replacement charger. I got the replacement within a week and was able to mount it successfully. I have been using the phone mount for a few weeks now and it is a great quality product. My Pixel XL Pro with a Mous case that is Magsafe compatible works perfectly with the mount. The hold and grip on the case is very sturdy and the phone stays put without any shaking or vibration. Overall, a great quality product from Magbak and the customer service is absolutely amazing.

March 8, 2026
Unprompted review
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Reply from MagBak

Hey Rajkumar,

Thank you for sharing such a detailed experience! We’re sorry about the initial issue with the adhesive, but we’re glad our team could step in quickly and get a proper replacement out to you.

Awesome to hear everything is working perfectly now and that the mount is holding strong. That’s exactly what we aim for! Really appreciate the kind words about both the product and our team!

MagBak Team

Rated 4 out of 5 stars

The case is great

The case is great, although It kind of sucks that I've had to warranty this thing twice, but at least I have the opportunity.

March 27, 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey Eric,

We’re really sorry you’ve had to go through multiple replacements. We understand how frustrating that can be. While durability can vary depending on usage, please know our design team takes feedback like this very seriously and is always working to improve our products.

We do appreciate you giving us the opportunity to make it right each time. If you run into any other issues, don’t hesitate to reach out - we’ve always got your back!

MagBak Team

Rated 5 out of 5 stars

Best case for my iphone

Best case for my iphone, be it the elite or the classic. I have bought multiple times and the customer service is awesome as well. Best case in the market hands down!

November 27, 2025
Unprompted review
MagBak logo

Reply from MagBak

Hey Paul,

Wow, thank you! It means a lot to have you come back multiple times. We’re glad you’re loving both the Elite and Classic, and that our Support Team continues to deliver. Truly appreciate it!

MagBak Team

Rated 5 out of 5 stars

I remember when I first found MagBak...

I remember when I first found MagBak. This was back when MagSafe was first available for the iPhone. I wondered why the magnets were so weak, and thought "wouldn't it be cool to have a setup where I could just snap my phone magnetically to my charger and be done?" This is particularly useful in vehicles. Hop in, pop the phone on the charger where it's visible for navigation. Done. Trip ends, grab phone, hop out. No messing with plugging things in or messy cables or whatever. I couldn't find anybody making a case or a charger that was strong enough to do what I wanted. I finally found MagBak. What a quality product. I love these cases, and the company is great too. They've always taken care of me. Great product. Great customer support. Highly recommended.

March 27, 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey DD,

This is such a great story, and exactly the kind of experience we set out to create. Simple, strong, and seamless. We’re really glad you found us and that the setup works perfectly for your daily use. Thanks for the continued support!

MagBak Team

Rated 5 out of 5 stars

Great case for military

Great case for military. Strong magnets keep your phone from falling on the floor while riding in trucks.

March 27, 2025
Unprompted review
MagBak logo

Reply from MagBak

Hey Paul,

That’s awesome to hear! We’re glad the case is holding up strong in those conditions - that’s exactly what it’s built for. Really appreciate the support!

MagBak Team

Rated 5 out of 5 stars

Great great service they stand behind…

Great great service they stand behind their products and they're very helpful

January 21, 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey Steve,

We really appreciate that. Standing behind our products is something we take seriously, so it means a lot to hear that.

MagBak Team

Rated 5 out of 5 stars

Great experience with the MagBak case…

Great experience with the MagBak case for my iPhone 16 Pro. The magnet is very strong, the case is slim but still protective, and it works perfectly with MagSafe.

Customer service was also excellent—very friendly and quick to respond, which made the whole experience even better.

Highly recommend!

March 26, 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey Gerald,

Thank you for the thoughtful feedback! We’re glad you’re enjoying the slim design, strong magnet, and full MagSafe compatibility. Happy to hear our Support Team made the experience even better!

MagBak Team

Rated 5 out of 5 stars

I have been using these cases with…

I have been using these cases with every iPhone I have had and I love them. I can drop my phone on its face and it is still perfectly fine.
100% recommend.

March 26, 2026
Unprompted review
MagBak logo

Reply from MagBak

Hey Krism,

That’s awesome to hear! Thank you for sticking with us through multiple phones. Glad the case continues to deliver on protection. Really appreciate the recommendation!

MagBak Team

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