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Rated 5 out of 5 stars

Really happy with the support. They are so responsive! would recommend this app for all your bundles for your store. Best customer service😊

Company replied

Rated 5 out of 5 stars

The MageWorx team were quick to respond and open to troubleshooting my issues WITHOUT admin/ssh. In my experience with other vendors, it's almost impossible for support to provide feedback without acc... See more

Company replied

Rated 5 out of 5 stars

i'm store owner learning/using APO Variant app as workaround for shopify 100 variant product limit. i'm not strong tech person, but so far app has been intuitive for me re configuring option sets, va... See more

Company replied

Rated 4 out of 5 stars

Mageworx apologized and we got a Module at nc. They installed it and we got it to work.Anyhow some of the Setting and Cart views make no real sense at least not for EU customers. We had some issue... See more

Company replied

Company details

  1. Software Vendor

Written by the company

Mageworx is an experienced and creative Magento extensions & Shopify apps developer, eCommerce solutions and services provider. Being Magento partner, Mageworx cooperates with 50K+ successful Magento & Shopify store owners worldwide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

283 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

I have been using Mageworx's APO app…

I have been using Mageworx's APO app for 5 years and it has performed exactly as I want. I definitely appreciate not having to re-arrange my inventory alignment to satisfy the app's requirements. Only two technical glitches during the last 5 years and they were quickly resolved.

January 29, 2025
Unprompted review
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Reply from Mageworx

Thank you for the awesome feedback! 🙌 It’s great to hear the APO app has been meeting your needs so well over the years. We’re always here to keep things running smoothly - don’t hesitate to reach out anytime! 😊

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Rated 5 out of 5 stars

Great for custom product options on Shopify store!

I’ve been using the Advanced Product Options (APO) app by Mageworx to offer customizable products in my store, and it has simplified the process significantly. A key use case for me is selling personalized mugs, where customers can choose from multiple colors, sizes, and text options. With APO, I was able to set up all these variants easily without worrying about Shopify’s product option limits.

One standout feature for my store is the conditional logic. For example, when a customer selects a specific mug size, the available color and text options automatically adjust, showing only relevant choices.

Overall, APO has helped streamline my product setup and improved buying experience for my customers, making it a must-have app for anyone offering a wide range of product customizations.

October 16, 2024
Unprompted review
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Reply from Mageworx

Thank you so much for sharing your experience 🙏 We're excited to hear that our APO app for Shopify helps you to customize those awesome personalized mugs. Sounds like the conditional logic is really adding a nice touch. If you ever need a hand with more creative customizations, we're just a message away.

Rated 5 out of 5 stars

Vitali was really helpful and…

Vitali was really helpful and considerate, thank you!

October 17, 2024
Unprompted review
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Reply from Mageworx

Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience. It was a pleasure to assist you.

Rated 5 out of 5 stars

I’ve been with Mageworx since my…

I’ve been with Mageworx since my Magento days using their Custom Options extension, and now that I’ve migrated to Shopify, thank God they have apps for Shopify too! Seriously, these apps are a lifesaver. I’m sticking with you guys forever!

October 14, 2024
Unprompted review
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Reply from Mageworx

Thanks so much for sticking with us through your Magento days and now on Shopify! 🙌 We're thrilled to hear our apps are helping out - your support means the world to us! Here's to many more years together! 💪🚀

Rated 5 out of 5 stars

Magento Extension Support

Mageworx Team is always helping for finding a solution if there is any trouble with a extension. Good Response time and always a solution. This time we had a non mageworx extension related issue. Dev Team from mageworx gave us a good proposal how to solve the issue. Thanks, we will also buy in future Mageworx extensions.

October 4, 2024
Unprompted review
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Reply from Mageworx

Thank you so much for your kind words and continued trust in our team! 😊 We're thrilled to hear that our developers could assist you, even with a non-Mageworx-related issue. We're always here to support you and ensure everything runs smoothly. Looking forward to working with you again in the future and being part of your continued success! 🚀

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Rated 5 out of 5 stars

Top responsivness. Flexible to improve the extensions

We work with Mageworx since 4 years now. I give them excellent mark for their very fast responsivness and accuracy in the responses (Tech team is very sharp) but also because their extensions are well designed and provide return for money. What makes the 5 star, for me especially, is that they are open to bring our customizations which improve their module to the next extension release. This is very important to secure the future upgrades of our project. Without it, I would have given 4 star. Mageworx is definitively positioned to be a long-term player inside Magento Cosmos.

September 20, 2024
Unprompted review
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Reply from Mageworx

Thanks a lot for the awesome review! We're really happy to hear you've had a great experience with our team and extensions. It’s always a pleasure working with you, and we love bringing your custom ideas to life. Looking forward to many more years of working together! 😊

Rated 5 out of 5 stars

Fantastic app, even better customer service

The app offers great features; you can utilise the conditional logic to ensure a fabulous customer experience. The best part is their service. Nothing is too much trouble, and they personalise the app for you. Thank you very much.

September 3, 2024
Unprompted review
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Reply from Mageworx

Thank you so much for the great review! We're glad you're enjoying the app and our personalized support. We're always here if you need anything. 😊

Rated 5 out of 5 stars

Complex rules not a problem for support

The addon we have uses some quite complex rules. Mageworx support have been really good at helping get everything set up on the module

July 24, 2024
Unprompted review
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Reply from Mageworx

Hi David,

Thanks a ton for your awesome review! We're thrilled our support team could help you out with the module setup. If you need anything else, just give us a shout!

Rated 4 out of 5 stars

Great help

Great help, the software is slightly limiting. However, Artur was able to navigate me through all that was possible.

July 8, 2024
Unprompted review
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Reply from Mageworx

Hi Ryan,

Thank you for your feedback! We're glad to hear that Artur was able to assist you effectively. We're always working to improve our extensions, and your input is invaluable. If there's anything specific you'd like to see enhanced, please let us know. We're here to help!

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Rated 5 out of 5 stars

greate customer service

I bought their extension several years ago. We are now updating the Magento version and need to reinstall their extension in the development site. They installed the extension with no hassle.
Regards
Emil

June 26, 2024
Unprompted review
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Reply from Mageworx

Emil,

Thank you so much for your positive review! We are delighted to hear that you had a great experience with our customer service team.

Your satisfaction is our priority, and we are always here to assist you with any updates or questions you might have. If you need any further support in the future, please don't hesitate to reach out.

Rated 1 out of 5 stars

Bad support

Bad support: entering my question in the chat for tells me that my email is wrong!!!
Invalid email address.

May 27, 2024
Unprompted review
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Reply from Mageworx

Dear Gregor,

Thank you for your feedback. We apologize for any confusion or inconvenience you experienced.

It appears there may have been a misunderstanding regarding your issue. We use a third-party service for the online chat on our website, and we do not control the email validation process directly. We have thoroughly checked the chat functionality on our site, and it seems to be working correctly. However, the chat service does validate the entered emails and might display an error if the email is invalid, as shown in the screenshot: https://t.ly/ovscF

If we correctly identified your ticket in our support system, our team provided timely assistance to address your concerns.

However, if you need further help or if your issue wasn't resolved to your satisfaction, we would be happy to assist you.

Please feel free to reach out to us directly, and we will do our best to resolve any issues promptly.

Best regards,
Vitali

Rated 5 out of 5 stars

Great Extension, Core of our business!

This extension has been the core of our online business for the past 2 years. The team was very helpful with supporting me on an importing issue and helped me to better understand their product by explaining my issue and providing me with a sample to review. Great work!

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great extensions for Magento

The quality of the extension is unparalleled. I bought the Ultimate SEO for Magento 2 to replace an outdated Yoast extension and it worked out of the box.

When I needed support, they were quick to answer and resolved my problem within a day.

April 4, 2024
Unprompted review
Mageworx logo

Reply from Mageworx

Hi,

Thanks for the stellar review! 🌟 We're thrilled our Ultimate SEO extension worked out smoothly for you and that our support team could quickly resolve any issues. Your satisfaction means a lot to us!

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Rated 5 out of 5 stars

Exceptional Support from Mageworx - Problem Solvers and Life Savers!

As an avid user of Mageworx extensions for our e-commerce platform, I'm compelled to share my recent, exceptional experience with their support team.

Recently, we encountered a puzzling issue with our store's sitemap generation right after updating our system. This was a critical problem for us, as it directly impacted our SEO and online visibility. Initially, we were at a loss, unsure of the source of the problem or how to fix it.

This is where Mageworx's stellar support team stepped in. Their dedication and expertise shone through from the get-go. They conducted a thorough investigation, delving deep into our system to identify the root cause of the issue. What impressed us most was their commitment to resolving the problem, even when it became clear that the fault lay with another extension, not Mageworx's.

Their team didn't just point fingers; they took proactive steps to fix the issue, ensuring our store was back on track. This level of service, going above and beyond to solve a problem not directly caused by their products, is rare and invaluable.

In a world where customer support often feels automated and impersonal, Mageworx's hands-on, problem-solving approach was a breath of fresh air. They not only fixed our immediate issue but also ensured our systems were robust for future operations.

In conclusion, I cannot recommend Mageworx highly enough. Their extensions are fantastic, but it's their exceptional customer support that truly sets them apart. They have earned a loyal customer in us, and we look forward to continuing our relationship with them for years to come.

March 13, 2024
Unprompted review
Mageworx logo

Reply from Mageworx

Dear Alex,

Thank you for your wonderful review! 🌟 We're grateful for your kind words. Looking forward to continuing to serve you in the future! 🚀

Rated 5 out of 5 stars

Excellent support for module change suggestions

I needed a code addition to a module I was using and Artur very quickly got back to me with the requested change. Mageworx support is awesome.

February 1, 2024
Unprompted review
Mageworx logo

Reply from Mageworx

Hi Taylor,

Thank you for your kind words! 🌟 We're thrilled to hear Artur was able to assist you promptly with your module modification. Your satisfaction with Mageworx support means a lot to us!

Rated 5 out of 5 stars

Very quick and helpful support from…

Very quick and helpful support from Artur at Mageworx.

January 25, 2024
Unprompted review
Mageworx logo

Reply from Mageworx

Hi Becky,

We're delighted to hear about your positive experience with Artur! 🌟 Your feedback is greatly appreciated! 🙏

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Rated 5 out of 5 stars

Very helpful

January 22, 2024
Unprompted review
Mageworx logo

Reply from Mageworx

Hi,

Thank you for your feedback! We're delighted to know you found our service helpful. If there's anything else we can assist you with, please don't hesitate to reach out.

Rated 5 out of 5 stars

Very good and fast support

Very good and fast support. We needed a new feature for a plugin we bought. After buying the additional hours we received the new files next day - and all worked.
Great

January 18, 2024
Unprompted review
Mageworx logo

Reply from Mageworx

Hi Angelika,

We're so glad to hear you had a positive experience with our support team! Thank you for trusting us with your needs and for your kind words. If there's anything more we can do for you, just let us know.

Rated 4 out of 5 stars

Very happy with their solutions

Very happy with their solutions.

Quick reply when i needed support.

December 21, 2023
Unprompted review
Mageworx logo

Reply from Mageworx

Hi Hans,

Thank you for your review! We're thrilled to know you're satisfied with our solutions and support speed. Your happiness is our top priority. If you need further assistance, we're just a message away!

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