The first bra I ordered was completely the wrong size. I eventually got a replacement but had to pay ten pound for the replacement. I was told to keep the original bra, even though I have no use for... See more
Company replied
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Review summary
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Reviews shaping this summary
This company calls itself Magic Bra Uk but it is definitely not based in the Uk! After waiting weeks I finally received the bra I’d ordered but it didn’t suit. I acted as instructed, and contacted t... See more
Company replied
Bought strapless bra in july 26, ill fitting, requested refund as per website instructions, after lots of dubious email exchanges trying to offer replacement items or pay £10.99 admin fee + postage... See more
Company replied
DO NOT ORDER FROM THIS COMPANY !! received order was poor quality an sizing an constant contact to return for full refund an they just keep putting you off offering 50% refund,an say you have to pay f... See more
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2.5
Poor
770 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from mbuk
Hello,
Thank you for your feedback!
We’re really pleased to hear that you found our product comfortable. We also appreciate your note about the cup size running a bit small. If you need further help, feel free to reach out to us at support@magicbra.co.uk.
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Long delivery time
Long delivery time, no indication it is coming from China when ordered. Shoulder straps can’t be altered enough to give me decent support. Irritated I didn’t read reviews thoroughly before i ordered. Not bothering to return it as it looks like its a terrible hassle, will be donating to a bra charity in the hope that someone can make better use of it than me.
March 14, 2026
Unprompted review
Reply from mbuk
Hi,
Thank you for sharing your feedback. We’re sorry to hear that the product and delivery did not meet your expectations.
We understand your concerns regarding shipping time and fit, and we appreciate you taking the time to let us know. Your comments will be shared with our team for review as we continue to improve.
£10.99 "Restock Fee” + Shipping for returns!! Avoid
Very disappointed, although I didn’t have delays with my order it took a long time to arrive and is not from uk! I bought the Front Buckle Bra which was meant to ‘secure’ it did nothing and was looser than the bra itself so was -pointless (I could put my whole hand in the gap it was so loose). Returns state product can’t be used…so how do you check it fits..? And then they bite you with a whopping £10.99 "restock fee" AND shipping fee on top. Won’t be buying again. Avoid
February 26, 2026
Unprompted review
Reply from mbuk
Hello Ruth,
Thank you for your feedback. We’re sorry the product did not meet your expectations and understand your concerns about the fit.
Our return policy is outlined on our website, including any applicable fees. We appreciate you taking the time to share your experience, and we will pass your comments to our team for review.
If you need further assistance, please contact us with your order details and we’ll be happy to help.
Reply from mbuk
Hello,
Thank you for your kind feedback! We’re happy to hear that you had a very good experience with our email support.
We truly appreciate your support and are always here if you need any further assistance.
Cannot fault the bra
Cannot fault the bra, the delivery however took far too long which is a shame as I was so looking forward to trying it out. Bra is a game changer, delivery would leave me questioning another order.
March 15, 2026
Unprompted review
Reply from mbuk
Hello Lucy,
Thank you very much for your honest feedback. We’re thrilled to hear that you love the bra and we’re sorry to hear that the delivery took longer than expected and understand how disappointing that can be, especially when you were excited to receive your order. Your feedback is appreciated, and we will share it with the relevant team as we continue working to improve our service.
We hope to have the opportunity to serve you again in the future.
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It does exactly what it promises
It does exactly what it promises! Had to fiddle with them a bit to get it right, but the results are amazing!
March 12, 2026
Unprompted review
Reply from mbuk
Hello,
Thank you so much for your feedback! We’re delighted to hear that the product is delivering exactly what it promises and that you’re happy with the results.
Thank you for your support!
No full refunds on returns
You cannot get a full refund if you don’t want the item or it doesn’t fit as they deduct a £10.99 restocking fee on all returns- make sure you read the policy before ordering. The product I received was poor quality and offered no support.
UPDATE - After reading how many others have been scammed with this I wrote back to them and attached a screenshot from the government website which states you CANNOT deduct a fee from a refund. I advised them that I was reporting it to trading standards and they emailed back to say I would get a full refund minus shipping
March 13, 2026
Unprompted review
Reply from mbuk
Hello Jackie,
We understand your concerns regarding the return process and the restocking fee. Our return policy is designed to be transparent and is shared on our website for customers to review prior to purchase. That said, we also want to ensure we handle every situation fairly.
We’re also glad to hear that your concern has now been reviewed and that a resolution has been offered. If there is anything further we can assist you with, please don’t hesitate to contact us directly with your order details so we can help.
We appreciate your feedback and the opportunity to improve our service.
I am very disappointed with my order
I am very disappointed with my experience with Magic Bras. The delivery time was supposed to be 5 to 13 working days, but the wait was much longer and there was almost no communication from them.
When trying to contact them, I only received automated responses, which was not helpful at all. On top of that, I ordered two items but only received one, without any notification or explanation.
This is very disappointing customer service. I will never order from them again.
March 11, 2026
Unprompted review
Reply from mbuk
Hello Myriam,
Hi there,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how dissapointing this must have been. This is not the level of service we aim to provide.
We would appreciate the opportunity to look into this for you and make things right. Please reach out to our support team at support@magicbra.co.uk with your order details so we can assist you further.
Bras are great but allow for delays
The bras are different. They look and feel very soft and flexible. They are silky and comfortable. I like them and the fit was good but I would say on the smaller side. Delays with shipping - took around 3 weeks to arrive so allow for an extended delivery time - but I felt worth the wait.
March 9, 2026
Unprompted review
Reply from mbuk
Hello,
Thank you for sharing your feedback. We’re happy to hear that you’re enjoying your purchase.
We also appreciate your patience with the delivery time. Shipping times can occasionally vary depending on processing and transit conditions, but we always work hard to ensure orders arrive as soon as possible.
We truly value customer feedback and continuously look for ways to improve both our products and overall experience.
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Appalling
Appalling! They advertise as Magic Bra Uk when they are nothing of the sort, they are Chinese!
Despite giving accurate measurements the bra was too small and of poor quality and now they have the cheek to deduct £10.99 from the refund for handling charges.
Stay away from them.
March 9, 2026
Unprompted review
Reply from mbuk
Hello Marilyn,
Thank you for taking the time to share your feedback!
We’re sorry to hear that your experience did not meet your expectations. We strive to provide clear product descriptions, sizing information, and images so customers can make informed purchasing decisions, and we continuously review our processes to improve product quality and overall service.
If you still have an open concern regarding your order, please contact our support team with your order details so we can review the situation and assist you further. We value all feedback and remain committed to improving our products and service.
Chinese rubbish, terrible quality, avoid.
I ordered an everyday sports bra and a front fastening sports bra. Wish I had looked at Trust Pilot reviews before ordering! They took weeks to arrive, which was the first hint of this not actually being UK made. On first wear, one of the shoulder seams on the front fastening bra split. The zip at the front sticks out and can be clearly seen under clothing. It also gave me back ache. The other one offers about as much support as fresh air, and will go in the bin with it’s equally useless friend.
Please avoid this company, their products are overpriced and very poor quality. As others have said, it seems to be a UK company with UK made products, but it is not.
February 27, 2026
Unprompted review
Reply from mbuk
Hi, the issues you described with the seam, zip, support and comfort are not the standard we aim for. This isn’t the experience we want customers to have.
Please contact our support team with your order number so we can review this properly and offer a suitable solution. We’re here to help.
Dont buy from them
The product took weeks to come.
It is not what it looks like on the photographs. When you want to return it, you have to pay for the shipping and there is a £10.99 "Re stocking fee" then they decide whether you warrant a refund. I will Never buy again from them. I feel like I have been scammed. DONT BUY FROM THEM
February 26, 2026
Unprompted review
Reply from mbuk
Hi Debby, Thank you for taking the time to leave a review.
We aim to provide clear product images and descriptions so customers know what to expect, and we’re always reviewing our processes to ensure a smooth ordering experience from checkout through delivery.
If you still have an open concern regarding your order, please contact our support team with your order details. We’re happy to review the situation directly and assist further.
We value all feedback and remain committed to improving our products and service.
Just Avoid
I was foolish enough to order from this company and the bra I received was simply horrible. Their returns policy with cost you whatever you decide to do. Avoid at all costs.
February 24, 2026
Unprompted review
Reply from mbuk
HI Enid, Thank you for taking the time to share your experience.
We understand that not every style will be the right fit for everyone. We design our pieces to balance comfort, support and affordability, and many customers wear them daily with great satisfaction.
If there’s anything unresolved with your order, our support team is available to review it and help where possible. We’re always working to improve and truly value all feedback.
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The bra's that came were far too small
The bra's that came were far too small, I couldn't send them back so I chose some knickers instead the only thing is, you need to size up at least one size because they are small.
The knickers are very well made and very soft material.
So they were very nice and did what they could.
January 22, 2026
Unprompted review
Reply from mbuk
Hi Miss R Oliver, Thank you for your honest feedback. I’m sorry the bras felt too small, but I’m glad we were able to help and that you’re happy with the knickers.
You’re absolutely right that sizing can run a little snug depending on the style, and sizing up is often the better option. If you ever need help choosing the right size, our team is always happy to assist.
We really appreciate you sharing your experience 💛
Really great product
Really great product. Stayed on all night and easy to remove
February 21, 2026
Unprompted review
Reply from mbuk
Hi Tess, Thank you so much for sharing your experience. We’re really happy it worked well for you. We truly appreciate your support 💛
I ordered a medium & large size bra…
I ordered a medium & large size bra from Magic Bra UK in the hope one of them would fit, unfortunately they were too tight on the band and requested a replacement (XL) as I knew it would be a much better fit. They refused to replace or refund me. They offered me £10 for 1 Bra & £5 for the 2nd Bra. These bras are £34.99 each (5% if you buy 2) which I did. Then to add insult to injury I find out it's not a UK Based Company at all.
February 9, 2026
Unprompted review
Reply from mbuk
Hi Karen, We’re sorry to hear that the sizing did not work out for you.
Fit can vary by style, which is why we provide a detailed size guide and our team is available to help with sizing questions before and after purchase. When a return is requested, we provide different resolution options so customers can choose what works best for them. The amounts offered are optional solutions that some customers prefer for convenience, not mandatory replacements for their rights.
If you’re open to it, please contact our support team again with your order number so we can review your case further.
Reply from mbuk
HI Michele, Thank you so much for your feedback. We’re really happy to hear it felt comfortable and gentle to wear. That’s exactly what we want for our customers. 💛
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Ordered large front fastening bra
Ordered large front fastening bra. Would fit a 34 b size. Material dreadful. Was ordered and paid for january 30th and arrived 18th february. I dont even know anyone that would wear this item. It has to come from china which is not on on the ads. One star is too generous.
February 18, 2026
Unprompted review
Reply from mbuk
HI Joan, We’re sorry that the item did not meet your expectations.
Sizing can vary depending on style, which is why we provide a detailed size guide and offer support for fit questions. We understand that delivery times can feel longer than expected, especially with international shipping.
We value honest feedback and are continuously working to improve product clarity and customer experience. If you would like assistance with your order, our support team is available to help review your case.
Is 0 stars an option?
Is 0 stars an option?
This business believes what’s written on their website overrides the Law!! Don’t buy from them because they will try to force you to pay a £10.99 restocking fee on top of the cost to return.
February 18, 2026
Unprompted review
Reply from mbuk
Hi Amanda, We understand the concern and would like to clarify.
Customers are never forced into any option. When a return is requested, we provide different solutions so each person can choose what works best for them. Our intention is to offer flexibility, not pressure.
We remain committed to clear communication, quality products, and fair customer support. Anyone with questions is always welcome to contact our team directly.
Great stick on bra…
Great stick on bra, exactly what I need for my backless dress.
February 8, 2026
Unprompted review
Reply from mbuk
HI Soniaw, Thank you so much for your kind review. We’re really glad it worked perfectly with your dress and gave you the support you needed. That’s exactly what we aim for. 💛
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