MagicJack Reviews 

My magicjack app is giving me a 100 Error, I use the App to talk to my friends and family because it´s reallY cheap and good service in calls, my aunt is really sick and need to contact her frecuently. My suscription payment is on August 12th I still want to keep my subscription. They disconnected my phone number without notice and I have 24 hours trying to solve the situation without a solution.

Too hard to install in 2026 no real person will talk to you. You will loose your money and never get it back. Magic jack is now an internet scam. Don't buy it.

We renewed our 36 month subscription and the company double charged us and lied to our credit card company and said we purchased two subscriptions and then lied again and said we purchased a 72 month subscription even though they emailed us thanking us for our 36 month subscription. They refused to refund the second charge for the same amount on the same day. Totally dishonest company and even threatened to charge us a 25 dollar restriction charge for filing a dispute. Buyer Beware of magic Jack

MagicJack has no technical support! Customer Service reps will tell you to send an email to support.magicjack.com. Emails from support will arrive at 2 AM and tell you to go to their online FAQs. Requests to talk or live chat with Technical Support will go unanswered. Stay away from this lousy phone service. It works good until it stops working.

Terrible - stay clear of this one. Poor customer serice, customer support non existent, outsourced. Not worth the price

We use it for a back up for home/outages, etc. Have had it for years. My husband tried to renew our service yesterday & it took 1.5 HOURS. They could not match phone numbers, pin or password numbers, couldn't match addresses. NOTHING HAD CHANGED. IT was insanity & total ineptness. What should have taken 5 minutes. & we had to change the phone number. IF this was a business, it could have hurt them tremendously. Would suggest a new company come forth as competition that is professional & knows what they are doing. We also tried on line & it did not work to renew it.

The worst. Can't even renew my credit card to pay the yearly fee weather it's online or by phone. It was a big mistake trusting them with my business number. Waisted too much time on this and I'm just giving up with Magicjack. Just going to let the subscription run out and just use my cell phone. Their tech support and billing department are useless and rather dumb.

MagicJack DOES NOT offer Customer Service. It has been 6 days with ZERO support.

I was able to contact them at this number finally!!! Company is Florida Based! (561) 691-4600 They were able to get my Magic Jack working again!!!

I am having a problem with Magic Jack. There is no way to contact a human being. Email responses are bots. Phone calls are bots, no way to talk to a person, and the system disconnects you.

I have had MJ for 30 years.
So I had a company insist they needed to send me a text message to verify my number, but no text message came through, but the next day their was a message in the app from MJ that said . after analyzing my text message use my text message feature has been 'unblocked ' so I was wondering why it had been blocked to begin with. and i noticed on my other MJ number phone calls back when I used the number a lot seemed to be limited to 30 or 45 seconds each and then the call would disconnect, so I am guessing MJ guys were doing just that. so phone service with a side of dirt bag ? You know I was using the *** NUMBER as a contact number for me as a VOLUNTEER animal rescuer and only scumbags or Verizon which is the same thing would mess with rescuers who are trying to help people like YOU. So they have become a trash company with little to no customer service. they even abandoned their social media. their only good as a cheap VOIP service. Don't sign up for 911 services or they will try to charge you extra and say the charges are actually from your states 911 services. how ever after their latest round of scumbag tricks I would not believe them.

I have been using MagicJack for over 15 years, and it has been pretty good. You can connect your MagicJack to a Panasonic cordless multi phone base, and easily use it for your whole house. Their best feature is to require incoming calls to dial a digit in order connect. This has completely eliminated all robo spam calls. The drawbacks are that the price of the service keeps going up, and the call quality is not very good. I almost always use my cell phone now for calls because the quality is much better. We have also had problems calling China with the international service.

Email I wanted to send to MagicJack but cant find any other addresses other than the ones that didnt help me at all.

Formal Complaint – Loss of Longstanding Canadian Phone Number

I am writing to formally express my disappointment and frustration regarding the loss of my Canadian phone number ending in 6249, which I had maintained for approximately 40 years.
10 years ago or more, I transferred this number to MagicJack and recently I enrolled in auto-renew specifically to ensure continuity of service. At no point was it clearly communicated to me that my auto-renewal applied only to the service plan and did not protect or preserve my Canadian phone number. Had this been made explicit, I would have taken immediate steps to secure the number elsewhere.
This phone number was not only long-standing but deeply tied to my personal and family life, and it was an essential way for people to reach me, especially while traveling. Losing it without warning or meaningful support has been extremely upsetting.
What has compounded this situation is the lack of assistance or empathy I received when I contacted support. I was essentially told to check the system myself, with no proactive help, explanation, or attempt to explore whether the number could be recovered. For a customer of several years, this was very disappointing.
While I understand that number recovery may no longer be possible, I believe MagicJack has a responsibility to:
- Clearly disclose number retention policies, especially for legacy numbers
- Provide explicit warnings before numbers are released (I had recd an email stating that it was due but this is a usual event and MJ normally sends a reminder. I had gone into my account at that exact time and that is when I only saw my subscription to MJ was due but not the Canadian number which I have to pay for. It was then that I added the auto-pay
- Offer better customer support when a long-held number is at risk or lost

I hope this feedback is taken seriously and used to improve communication and customer care so that others do not experience a similar loss.
Sincerely,
BC
Long-time MagicJack customer

i have been with magic jack since 2014 ,, i renewd it every year on time , this year my bill was do on jan 5th so i tryed to renew it and gave me a error,, There was an error processing your order. and i called magic jack customer service they could not fix it , they have to
escalate the problem i think iam done with magic jack

Magic Jack is garbage. The software routinely resets itself, blocking everything else on my computer, demanding that I plug in the device, which is already plugged in and installed. It doesn't appear to be able to find it, and the only way to get rid of the window blocking my workflow is to turn off the Magic Jack software entirely; making it useless to receive calls on my US number. What a waste of money! So I use it on my cell phone, where I receive SPAM calls almost daily. This Piece of Crap company does everything possible to not provide any customer service, and the service they do provide is no better than their library of time-consuming and useless articles. In order to get any tech support they demanded I log on to their system, call them, and leave a recording, since they are closed during my normal waking hours. Customer Service and Tech support departments that operate so predatory against their customers do not deserve to stay in business! I wouldn't recommend Magic Jack to my worst enemy, but it allows me to keep my old phone number while living overseas. That's the only benefit, one I am going to try to steer around.

I've had a MagicJack for a while. I just renewed the service and bought international minutes, but I can't use their system because it stopped working after renewal. Customer service is TERRIBLE! After phone calls, and 20+ emails, still no service.

After two weeks of no service, I have requested a refund because the service I purchased doesn't work. They refused and instead gave me $10 of international minutes I can't use because their system is broken.

Take my advise and shop somewhere else.

Before you purchase this item, try calling their customer service. They will put you on hold until you get tired of waiting and hang-up. The MagicJack is very glitchy and can give you fits to get it to work. I found that it will work as long as it is connected to your computer and that means if you turn off your computer you also turn off MagicJack. There is a way to connect it without hooking it up to your computer but that is when it becomes unusable by cutting off your service. you can reboot it, and the service returns for about ten minutes and needs rebooting again. I spent days trying to talk to their customer service with zero results. One last bit of info. When you return it, your phone number stays on the device. This is not a small thing if you have paid them to port your phone number.

The Magic Jack App fills a gap in the market. One can use their phone service to make international calls and, sometimes, to receive texts. It's a VOIP system and so the texting can't always be used for OTP verifications.

The phone connection can be good if the internet is stable and the app is working correctly. So it's useful for that reason. But at other times, the app is unreliable, and connections drop easily.

Customer service can be good occasionally but you may need to wait for a reply when inquiring via email.

I have been with MJ for over 20 years and their customer service has been very poor. Currently, I am not able to make a call to a French land line number for over 7 days. I called their support numerous times without any follow up or e-mail even so they told me that they will call me back. I found out that there is an issue with several countries and it may be resolved in 10 business days. This is unacceptable. When I called to get some refund on my minutes, they send me an e-mail that no refund or proration is denied. What kind of customer service does that to loyal customers. I will be looking for another provider .

They cancelled by service after I paid $109+. I'll look for a honest reliable service.