Magicmotorsport Reviews 

1,460
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 385 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service and product quality, often describing their tools as trustworthy and effective for their business needs. The staff and customer service team receive high commendation for being helpful, professional, and providing excellent support. Many people highlight the quick response times and efficient assistance, making their overall experience smooth and reliable. However, some customers also noted that support response times could be slow, sometimes taking several hours or even days, which caused inconvenience with customer vehicles. Additionally, a few people experienced issues with certain product protocols not working as expected or causing problems, despite being listed as supported.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the fast, professional, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the support team for being... See more

Product

Clients share positive opinions on product, with many considering it the best choice for ECU and TCU... See more

Response time

Users describe positive interactions with response times, with many reviewers consistently praising the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using MMS Flex for over 5 years now & it's been an incredible asset to my business, also the support from MMS is always top class & quick on the case, even when my device did develop a fault... See more

Company replied

Rated 5 out of 5 stars

I’ve been dealing with Magic Motorsport for a few months now, and I can honestly say they are top-notch. I recently bought their gear and it is awesome—everything works great and meets expectati... See more

Company replied

Rated 5 out of 5 stars

Since I chose what I think is the best tool for modifying engine and transmission computers 8-9 years ago, starting with the MAGPro2 X17 kit, which I replaced with FLEX as soon as it came out on the... See more

Company replied

Rated 5 out of 5 stars

I am using MagicMotorsport Flex since 3 Years, its a very trustworthy tool, works almost perfect. If not, or if there are questions, the staff is very fast and helpful. Updates coming very often, i... See more

Company replied


Company details

  1. Technical Service
  2. Electronics Company
  3. Software Company
  4. Tuning Automobile

Written by the company

Magicmotorsport is an Italian company built on a long-standing passion for motorsport. Our products have been designed to meet any performance challenge and offer solutions to mechatronics looking to outfit their automotive workshops with the latest innovations in the field.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(1,460)

807 reviews in the last 12 months

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Rated 3 out of 5 stars

we need two things

we need two things
1 - stagex capability to change the Shortcut keys.
The actual shortcut show us that you dont use your own software for tune.
Try to back to stock 45 ignitions table from a simos18 and tell me.
2 - Magic flex software needs to have a option to press enter instead use mouse to all confirmations.
We spend all day clicing on mouse, it[s bar for out body. use Enter do accept pop[ups make life easyer.

November 8, 2025
Magicmotorsport logo

Reply from Magicmotorsport

Hello, thank you for sharing your suggestions and detailed insights. We really appreciate when experienced users like you take the time to highlight practical improvements — this kind of feedback helps us evolve both StageX and Flex in the right direction.

1️⃣ StageX Shortcut Keys – We completely understand your point. The ability to customize shortcut keys would make navigation and workflow much more efficient, especially for users who tune daily. Your example with the Simos18 ignition tables is very clear, and we’ll forward this request to our development team for evaluation in an upcoming release.

2️⃣ Flex Interface – “Enter” Key Functionality – Excellent observation. Adding the possibility to confirm pop-ups via keyboard (Enter) instead of always using the mouse is a smart quality-of-life improvement. We’ll share this with the UI/UX team for implementation in future updates.

Your feedback is valuable because it comes from real field experience, and we’ll make sure it reaches the right people internally. Thank you again for helping us improve Magicmotorsport products — your input truly makes a difference. 🚀

Rated 2 out of 5 stars

annoying tool

annoying tool. saying it's number one mechatronic solutions but it's not at all. not support egs3 unbrick. not support dkg2 unbrick not support too many tcm. when i open request always get some answers like we don’t support that or we are not monopoly tool you should have other tool also, i newer heard something like this before.

November 5, 2025
Magicmotorsport logo

Reply from Magicmotorsport

Hello, we’re sorry to read about your experience and we fully understand your frustration.

Our goal is to constantly improve and expand the compatibility of our tools, but not all ECUs or TCUs can currently be supported due to technical and safety constraints. FLEX covers more than 30,000 ECUs and TCUs, and our development team is always working on new protocols and recovery functions, including for EGS and DKG units.

We appreciate your feedback — it helps us identify priorities and improve the service for all users. Please feel free to open a detailed ticket on our Helpdesk so we can review your case and provide the best possible assistance.

Rated 5 out of 5 stars

your team is always professional

your team is always professional , and extremely helpful , support is amazing ,

November 6, 2025
Magicmotorsport logo

Reply from Magicmotorsport

Thank you so much for your wonderful feedback! 🙏

We’re really happy to hear that you find our team professional, helpful, and supportive — that’s exactly what we strive for every day. Delivering amazing customer support and ensuring every user feels confident and assisted is a top priority for us.

Your appreciation means a lot to the entire Magicmotorsport team and motivates us to keep pushing forward with the same passion and commitment. 🚀

Rated 1 out of 5 stars

subscription was finishing

subscription was finishing, all team couldnt give me good conditions to make a renewal for next year. I had to buy from other supplier to get better conditions than from main company, its embarassing.

October 1, 2025
Magicmotorsport logo

Reply from Magicmotorsport

Hello, we’re sorry to hear about your experience and we truly understand your disappointment.

Our goal is always to provide the best possible renewal conditions directly through our official channels, and we regret if this was not reflected in your case. We work constantly to ensure that every customer — regardless of where they purchase — receives the same level of support, updates, and reliability that define Magicmotorsport.

Your feedback is valuable and will be shared with our sales team to review internal procedures and ensure a smoother renewal experience in the future.

Thank you for bringing this to our attention.

Rated 5 out of 5 stars

A&S Garage

They always do best to help you out with any issue. Best helpdesk ever.

October 1, 2025
Magicmotorsport logo

Reply from Magicmotorsport

Thank you so much for your kind words! 🙏

We’re thrilled to hear that you find our team always does its best to help you with any issue and that you consider our Helpdesk the best ever. Providing fast, efficient, and reliable support is exactly what we strive for every day.

Your feedback is a great motivation for our entire team to continue improving and delivering top-level assistance for every customer. 🚀😊

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