While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Dreadful customer service. So unhelpful. I noted an issue with their new Hori 1300 Pro not fully functioning with the Garmin Edge 1050, I received an email suggesting I had not connected it properly v... See more

Rated 1 out of 5 stars

Awful service , wrong item sent , 5 attempts to contact via web form and email .Finally received a reply from someone called Nick saying that they sent the wrong item and to return for a refund,Refund... See more

Rated 5 out of 5 stars

I bought the SEEMEE 300 from the National Cycling Show last month. It was for my new bike which duly arrived a couple of weeks later. However, on first fitting the seat post mounting strap broke. I... See more

Rated 5 out of 5 stars

I Bought a Seemee 300 rear tail light from Magic shine. The light is great and delivery was quick and easy. After a few months the light unfortunately overheated but the customer service was 5 star an... See more

Company details

  1. Bike Accessories Store

Written by the company

Since 1999, Magicshine has been focused on outdoor lighting area for 20 years, with the mission to provide high performance lights for professional night time outdoor activities, to keep people safe in darkness.


Contact info

3.4

Average

TrustScore 3.5 out of 5

156 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bracket broke on first ride and didn't…

Magicshine bracket broke on first ride and didn't realise until cafe stop, resulting in losing seemee dv
as it don't come equipped to take a lanyard. Not covered by warranty as they said it was excessive force that may have broke it.

May 1, 2025
Advertisement
Rated 4 out of 5 stars

Magicshine Tail Light Saddle Bag Clip

The part arrived and has been very useful so far. It means that the rear light has better visibility mounted on the saddle bag. It was previously mounted on the seat post and was fouling on the saddle bag.
My only slight criticism was that it took 3 days from the time of order to receiving an email confirming when the item was going to arrive.
So what I thought would be a 2 day delivery as advertised was really more of a 5 day delivery if you include the time to confirm the order.

May 1, 2025
Advertisement
Rated 4 out of 5 stars

I bought the product for a great price

I bought the product for a great price. However, there was no confirmation email and the first information I received was from the Royal Mail stating that there was a delivery from Moorland Distributors which is a different company.

April 2, 2025
Rated 5 out of 5 stars

Magicshine SEEMEE 300 - Broken Strap

I bought the SEEMEE 300 from the National Cycling Show last month. It was for my new bike which duly arrived a couple of weeks later. However, on first fitting the seat post mounting strap broke. I suspect a manufacturing deflect as I wasn't applying any great pressure.

Long story short, Nick at Moorland Distribution has been really responsive and a warranty replacement strap was posted the same day as reporting the issue.

April 11, 2025
Unprompted review
Advertisement
Rated 4 out of 5 stars

Double check if you’re using a Wahoo!!…

Updating my review of this.
My first review was correct that I bought together the TTA-C out front mount for computer and GoPro beneath, and the Evo 1700SD under mounted front light to fit to the GoPro bracket.
Even though the marketing blurb says the mount is compatible with both Garmin and Wahoo, be under no illusion that if you fit a Wahoo, the mount needs to turn through 90 degrees which also turns the GoPro mount beneath by 90 degrees, meaning your light or camera is then pointing sideways.
After several discussions with Nick at Magicshine he understood and sent out a different mount - the MJ-6536 - which has a fixed GoPro mount beneath, facing forwards, and a Wahoo adaptor for the computer mount above.
Problem solved!

March 3, 2025
Rated 5 out of 5 stars

Decent price with a Garmin mount

I bought the Magicshine as I needed a reasonably priced light that could be mounted under my Garmin.
Don't be put off by it's boxy look, this is a cool light. I've used it on those hazy mornings when I need to be seen on rural routes.
I've not used it at night yet but I think it will be great for those rides. And I am yet to have a play with the app.
All in all, if you're after a decent priced light with a Garmin mount then give it a go

February 24, 2025
Advertisement
Rated 2 out of 5 stars

Really excellent light badly let down…

Really excellent light badly let down by attachment point on bike.
I commute in a very busy city centre with poor road surfaces and the light never stays in place due to the fitting not designed for a D frame seat post.
These seat posts have been around for a while now & other light manufacturers fittings suit all shapes.
I would have given a much higher rating if this simple design area had worked but currently I cannot even send back for a refund as there is nothing technically wrong with the light or fitting it is just a poor design at the most important contact point.

February 28, 2025
Rated 1 out of 5 stars

Order did not arrive and now not responding to emails.

Ordered a bike mount 3 weeks ago. I was charged and even given a tracking number from royal mail (royal mail have not received the parcel). Chased 2 weeks ago and told it's out of stock . Now it's showing back in stock on the website for a number of days . I have sent a few emails this week to find out what's happening/request a refund and got no response. I'd advise to shop elsewhere. I'd rather use small businesses than Amazon but this customer service is very poor.
Updated 7/3/25 I did get an email saying the item was expected soon and asking if I would still like a refund 10 days ago. I confirmed straight away I wanted a refund. Still no refund.

February 27, 2025
Unprompted review
Rated 1 out of 5 stars

Light turns off mid ride

Light turns off mid ride, can't get in contact with company massages come back saying appears to be spam

February 22, 2025
Unprompted review
Magicshineuk logo

Reply from Magicshineuk

Good afternoon Richard, please email us at Info@moorlanddistributions.com so we can resolve your warrnty issue.

Advertisement
Rated 1 out of 5 stars

Not arrived yet 🫤

January 29, 2025
Magicshineuk logo

Reply from Magicshineuk

Good afternoon, we have had a delay in our shipment arriving, we did send out emails to all customers awaiting.. Good news our shipment arrived today.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look