Dreadful customer service. So unhelpful. I noted an issue with their new Hori 1300 Pro not fully functioning with the Garmin Edge 1050, I received an email suggesting I had not connected it properly v... See more
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Awful service , wrong item sent , 5 attempts to contact via web form and email .Finally received a reply from someone called Nick saying that they sent the wrong item and to return for a refund,Refund... See more
I bought the SEEMEE 300 from the National Cycling Show last month. It was for my new bike which duly arrived a couple of weeks later. However, on first fitting the seat post mounting strap broke. I... See more
I Bought a Seemee 300 rear tail light from Magic shine. The light is great and delivery was quick and easy. After a few months the light unfortunately overheated but the customer service was 5 star an... See more
Company details
Written by the company
Since 1999, Magicshine has been focused on outdoor lighting area for 20 years, with the mission to provide high performance lights for professional night time outdoor activities, to keep people safe in darkness.
Contact info
Bodmin, PL31 , Cornwall, United Kingdom
- magicshineuk@hotmail.com
- magicshineuk.com
Replied to 25% of negative reviews
Typically replies within 2 weeks
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Easy transaction and quickly delivered
Easy transaction and quickly delivered. Always great when you are buying stuff and the lights are good as well but pretty poor on answering questions and with no phone number you are left relying on email which is sometimes good and other times just not answered. Yes I have checked my spam!
great glasses and amazing price,
Poor service
Ordered on 27 January, on 28th I received a shipment notification, on 31st I received an email saying that delivery would not be until around 18 February.

Reply from Magicshineuk
Great light, does the job!!
Great light, bought the helmet mounting strap too. The mounting strap is easy to fit and secures the light. Light is great and bright. Does what it needs to do. I feel it's probably better suited to a mounting on the bars than the head as it's heavier than I'd like. Probably just a personal preference but I wanted something that could pinch put extra light to pair with another light from MagicShine on my bars
Excellent
Impressive features and design, and great value. This radar light has replaced my Garmin Varia. Good company to deal with.
Saddle bag clip
easy to find the item on the web site. Delivered promptly considering ordered between Christmas and New Year. A well constructed and robust clip that will keep my light safe on the saddle bag
Excellent light
Excellent light. Would have been 5 stars, but dispatch was two weeks, instead of 48 hour delivery.
Very solid and well built light so far…
Very solid and well built light so far No issues. Really bright and definitely helps alert drivers with a wide range of light displayed. Would recommend!!
I bought a Magicshine Monteer 8000S
I bought a Magicshine Monteer 8000S. It is a great light but the issue is with the poor quality battery cable. The cables keep failing. I have other MTB lights that I use alongside this and bought at the same time and I've had no issus with their cables. I do not use the lights loads and yet 4 cables have now failed. I've spent around £80 on new cables plus the hassle of a intermittent light at times
I emailed MagicShine distributor UK and they stated that there were quality issues with the cables and that they had now been updated and that I could try wrapping electrical tape around the cable to make it stronger, just what you expect to have to do on a £350+ light!...they have been selling low quality crap.
I asked for a complimentary cable as some good will due to their admitting the cables have been poor quality and I have heard nothing back. The cables they are now selling do look exactly ther sae as the ones I've had so not sure what has changed...if anything.
Lots of great lights out there. If you want to avoid buying a new cable each year and the hassle of your light going out when the connection is lost...avoid MagicShine!!!!!
Poor delivery and poor communication…
Poor delivery and poor communication lightbworks well shame customer services isnt as good as the light
Paid and waiting more than 2 weeks now
Paid and waiting more than 2 weeks now. Delivery says it's been delivered but I haven't received anything.
No customer service
SeeMee300 not working keeps going off! I have other magicshine lights and did have faith but that has gone now as nobody from support or warranty will respond to my emails!!
Product turned up on time
Product turned up on time. User instructions poor, too small print. Not obvious how to open remote control and remove the plastic patch that isolates the battery. Light good not sure yet as to whether the phone app will work the light. Lost petzl head lamp same day as bike light delivered! Bugger it! Bad luck
Not received anything?
Not received anything? Paid but still waiting nearly 2 weeks now?
Poor Communication. Prompt dispatch.
Inadvertently placed my order around 8 hrs before free delivery promotion began although goods were not dispatched until the day after. Messaged the company on 23rd explaining and requesting refund of postage costs. As of Dec 2nd, no reply and no refund received. Once before I used their 'contact us' section and received no response to my message then, took it as a one off but now have to consider their customer communication as very poor.
Quality lights and accessories ..
Easy ordering process and clear website…
Easy ordering process and clear website and delivery was prompt. Good product hopefully but seem good. Not used yet.
Absolute quality lights 💯%
Purchased for a Christmas gift but I've owned one of these for several years, recently upgraded to the MOH55 Aquila. My advice "Don't think about buying one just do it" you won't be disappointed, sheere quality 💯%
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