MAHI Leather Reviews 414

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the superb craftsmanship and durable, high-grade leather that often develops a unique patina over time. Many people appreciate the fast shipping and efficient delivery service, noting that orders arrive quickly and as described. The overall ordering process is frequently described as easy and straightforward, and consumers are very satisfied with the customer service, often mentioning helpful and responsive interactions. However, some customers also noted issues with product sizing, particularly with slippers being smaller than expected. A few reviewers reported receiving items with minor cosmetic imperfections, such as scars on leather or a bag arriving crushed. There were also occasional mentions of issues with product longevity, like a lock breaking or color rubbing off, and some customers experienced problems with delivery charges or stained items upon arrival.

What people talk about most

Product

People report positive experiences with product, often highlighting the high quality and thoughtful design of... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of products,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast shipping and... See more

Order

Reviewers mention positive feedback about order. Many customers found the ordering process easy and quick,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Superb products however my slippers are at least 2 sizes too small and I got a pair one size bigger than normal to be sure. Their sizes are not accurate, I would go at least one size up if not two of... See more

Rated 5 out of 5 stars

Shipping was fast as promised. Bag material was a beautiful full grain but had 1 or 2 scars on them, which can be expected. Overall, it far exceeded my expectations for the quality of bag and leather... See more

Rated 5 out of 5 stars

I’ve been using my Harvard laptop bag every day for the past few weeks, and it has become a real statement piece. The vintage brown color gives it a rugged, professional look, and the craftsmanship... See more

Rated 5 out of 5 stars

Purchased 2 overnighters and a backpack with 3 for 2 offer. Quality is excellent, shipping is fast, within a week and only regret was not having them personalised. Wanted to get a couple of belts but... See more


Company details

  1. Bags and Luggage Store

Written by the company

Premium leather handmade just for you. MAHI offer a one year warranty as standard on all orders. All leather is a byproduct of local farming. $1.50 from every sale is donated to the FRANK Water charity.

MAHI Customer Promise

Written by the company

30 Day Money Back Guarantee
As part of our commitment to quality, MAHI offers a full 100% money-back guarantee on all non-personalised orders.

Contact info

4.8

Excellent

TrustScore 5 out of 5

414 reviews

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Classic Backpack 3.0

Ordered classic backpack 3.0. Delivery was surprisingly fast. Bag was exactly as shown and advertised on the website. Very happy with the product.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Superb products however my slippers are…

Superb products however my slippers are at least 2 sizes too small and I got a pair one size bigger than normal to be sure. Their sizes are not accurate, I would go at least one size up if not two of what you normally wear. They were for me but gave them away as a present to someone instead. Will continue to support Mahi and buy other products as quality to price ratio is exceptional, especially during specials

November 9, 2025
Unprompted review
Rated 5 out of 5 stars

lovely bag

lovely bag, excellent customer service. I had a lot of questions and they were so rapid and clear in response. ALSO - I decided I wanted a longer strap (I am 6'3") and was able to order a custom strap which is currently on the way!

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Timeliness and Quality

I appreciated the timeliness of the shipment and the quality of the product. So far, the buying experience has been very hassle free and enjoyable. My wife loved the Columbus bag with the cowhide print.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

I bought this as a 15th anniversary…

I bought this as a 15th wedding anniversary gift for my husband. We both love the bag l, it is luxurious and looks great. We travel weekends to go to family and this is the perfect size for a weekend away. His only note is that the bottom compartment won't be easy to clean if he put his shoes in there.

October 15, 2025
Unprompted review
Rated 4 out of 5 stars

The overall communication was good

The overall communication was good. The bag looks great! The one negative from this buying experience was that I did not notice anywhere on the website indicating that additional charges for customs and duties would be applied. The first time I found out about this was an email from Fedex saying that if these charges are not paid the shipment will not be delivered.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

LOVE ~The Compact Laptop Satchel


I love this satchel - especially in the crocodile pattern as it looks classy and fits all my diaries and everything else amazingly.

Mahi in Māori Language (te reo) means to “work” so the analogy reflects perfectly for living and working in Auckland NZ!

Thank you MAHI for a gorgeous product and swift service.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great purchase and delivery experience!

We ordered a bag for a client gift - the website made it easy to order and the embroidery piece was very clear. Great initial experience with the MAHI Leather, the client loved the bag, and we'll order from them again!

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

dishonest business practices

I pressed the "apply" button to test a discount code and see if the discount was off shipping too. This doesn't work until you put in payment details and then when pressed again and it takes that as a purchase button (on mobile). I then told them not to send it and they replied but still sent it! It all feels a dodgy as a business so I would not trust them. I would add a photo of the button if I could as there is no doubt that it is not a purchase button as the purchase button is a few lines below.

October 14, 2025
Unprompted review
MAHI Leather logo

Reply from MAHI Leather

Thank you for your review.

As per our email chain, you were refunded the 10% discount on Sunday (this was 1 business day after reporting the issue and 2 days prior to this review being posted).

We are not aware of any technical issue on our website that would cause you to checkout unintentionally. Our customer support team has reached out to you to investigate the matter - if there is a problem with our website we will of course compensate you accordingly.

Best wishes,
MAHI

Rated 5 out of 5 stars

Will buy again!

I was very happy with the quality of the product, it made a great gift. Carrie-Anne was also very helpful in getting it shipped to the US.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great overall

Good leather, sturdy and excellent quality overall. We got the Classic Backpack in brown and navy, and the Classic Bucket Bag in brown. They were all well made and the bucket bag and the navy backpack were both soft, while the brown backpack was a bit stiff but has been softening up slowly. The only small issue was that the brown backpack arrived a bit crushed on one side, possibly due to how it had been stored.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Leatherrr

Superior quality, nice design, very spacious bag, love it! Took it to a little hike a couple of days after the purchase, met all the criteria.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

I ordered multiple Columbus bags as gifts (and one for myself). They were all of excellent quality and look amazing. I would highly recommend Mahi!

September 1, 2025
Unprompted review

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