Maids.cc Reviews 

Horrible Customer Support! I regret going through them. Their customer support whatsapp is only very prompt and active until they deduct all the payments after that they dont respond for days. There is literally no way to reach out to an agent directly. They will make you go crazy just to talk to a human and explain your case to them. You will receive automated warnings about deadlines and cancellations of maids visa if the documents are not complete from your end. It literally feels like you have been scammed into giving a huge chunk of money and then abandoned. Please go directly through tadbeer.

Ugh!! As many have said the respond and communication is pretty good until all of the deductions are created. No mention that VAT would be added, no direction about how the helper is supposed to obtain her salary, I had to ask what date she can take it out and how. When I asked I received a message for my helper to call a number and check to see if her ATM card is ready and if not she'd have to go to Al Ansari. Her salary was taken out last month on time and this month, she went to collect from Al Ansari to be told it was transferred to Dubai. Needless to say I started messaging them immediately yesterday early afternoon. Day 2 of the drama, after receiving an early morning message asking which Al Ansari in AD, I received a response that they would respond between 8-10. At 1130 I messaged without any response from them instead they messaged my helper that she can go to retrieve her salary. Well..... she went to Al Ansari, couldn't get her salary because her ATM card was being reprocessed for AD. I've been messaging all day without response this far and she didn't receive her salary from them yet.

Very unprofessional service and company. They were prompt until the money deduction after which would not respond properly. We had to follow up multiple times for various details and invoices for our transactions. After confirming their monthly service fees covers all the services including the transfer of the maid salary they again applied an additional vat on the salary amount. When we asked for regular invoices for the transactions they tell us they cannot automatically generate it and we would need to separately ask for this every month. This again we received after chasing them multiple times. Absolutely regretting going through maid cc service.

Pathetic customer service. They are only available till you get visa done and then employer js on their own. No support no query resolution ..very frustrating..better do visa on your own or via tadbeer

Customer service is horrible. They take ages to answer simple questions, and every time there is a new representative who gives the different information than the other one, which is so confusing.

The customer service is a disaster!
Since weeks we are trying to make the Visa for our nanny with them. They can’t deduct from our bank several times and there is no way to get in contact with them. There is no number you can call and on Whatsapp you just waste your time with bots and automatically reply’s.

The most horrible service I ever experienced!
For 2 weeks they are wasting my time on what’s app, sending automatic responses and mot proving any info - after they charged me 10k of course. There is no email and no ohone number to contact them.
Highly don’t recommend to use them!
Mariya

I started the process, i gave all the details that were required and after all the effort the stopped responding to my chats. I tired texting with new number and the responded after sending them the documents again they stopped texting back. Am now stranded whether to continue with the process or quit

They have unprofessional maids which aren’t able to clean or to take care of babies, they take any maid available and they will send her your home and if the maid does or behaves improperly at your home, they aren’t able to help you with it as the only thing they will do is sending you a new one which is same bad or worse

Please be sure not to use this company if you don’t want to lose your money. They’re disorganized and the company is a big mess. Please use any other agency but not this one!!! Very unprofessional!

The worst maid company to deal with, eager to take the money for the visa. But once payment is made, maid cc do not put customers first and make you wait for replies. There is no calling apart from WhatsApp/Maid CC app which is rubbish until you request a call on a message and wait a few hours for the call. Doesn’t make sense being a big company not to have a call center or remote working for customers to communicate properly about issues rather than prolonging things. Also hidden fees which are not stated and the company isn’t transparent to be honest. DON’T USE, better off going elsewhere!

Really prompt response from their management and resolution to my satisfaction. They do really care about their customer! Their process is pretty seemless and hassle free! Would highly recommend!

Absolute nightmare. I believe the business model is to make the life’s of their customers as miserable as possible. We have selected a maid only the be told 8hrs after she still hasn’t arrived that she doesn’t exist. Then they forced some replacement on us as it was 9pm on Sunday and the following day we have work. The new replacement turned out to be a heavy smoker while we have small kids in the house. Upon requesting a change they sent us someone who doesn’t want to work, refuses to cook although this had been a requirement. Management calls frequently asking to remove bad review and promising improvement but 3 weeks of unnerving horrendous experience and still no decent maid to look after our kids is really bad. No matter whom you ask all have same experience. They use bots to write good reviews and their maids write too. Use them for visa service, not for maid service. You pay premium price for awful experience

First they didn’t send any maid at all, after tens of phone calls and shouting they sent us a maid who smokes knowing that she needs to be a nanny to a 5 year old asthmatic child. When we asked for a replacement, we were sent another maid who cannot cook a single dish and knows nothing about child care. It is extremely difficult to get anything moving with this agency and a lot of your time and effort will be wasted in long frustrating phone calls and WhatsApp conversations.

I really would not recommend their services if you want to preserve your sanity. I’m left with no option but to complain officially to DED about this company and their fraudulent practices..

The only good one in this company is a very helpful lady and professional her name is sondos
I’ve tried Kenyans (not recommended)!
Sondos is an excellent customer interface

Pathetic experience. I got my maid visa from miad.cc , she ran away, we informed them that she has stolen jewellery and ran away, I was asked to file a police complaint, and maid.cc didn't even bother to cancel her visa, she is still working in UAE. It's very dangerous as they don't take any responsibility, neither they cancel visas of maids who run away, they support thiefs and absconder, please get Ur maid visa from Tadbeer, in any legal issues, U will be supported at least not like them

Awful overall experience. Awful customer service. The maids are poorly qualified—tried several once from the agency—each one had tons of issues and agendas. Definitely didn’t end up feeling okay about letting them take care of my kid. There is tons of hidden fees and the app is glitchy. Never again.

Dishonest company. They do not provide any accurate information.
Maids are not provided annual leave every year per local UAE Labor Law.
Fees are excessive for a very poor quality service.
Agents call you through VPN as they are based in other countries and clueless on any of the actual laws of the UAE and procedures.

Not clear communication at all. To attract the customer they give an amount for the cost then suddenly the amount will jump when it’s payment time because they hide so many things, they said we will notify you before any deductions but they don’t they just take the money. I didn’t know that nannies under their visa they need to pay ILOE they just sent the message AFTER deductions. Their what’s app service was supper to convince me to start but after that they had stander answers for any questions. First when we started the process they took time but after that things moved smoothly and fast.

My maid missed her flight, 2 times
They messed her contract
They messed her visa
Gave her expired visa

They all are a complete mess. For 2 months Mr and my husband were fighting with them