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Review summary

Created with AI, based on recent reviews

Considering 160 reviews, most reviewers were let down by their experience overall. Many people expressed dissatisfaction with the email service, citing numerous issues with its functionality and user experience. Customers frequently encountered problems with account access, including difficulties logging in, incorrect password messages, and frustrating two-step verification processes that often sent codes to old or inaccessible phone numbers. The website and app were criticized for lacking essential features like a quick delete button, effective search for deleted messages, and reliable email organization, with some finding the archive feature useless. People also reported issues with email delivery and sending, as well as accounts being disabled without prior communication or clear reasons, leading to significant inconvenience and business impact. Conversely, a small portion of people felt satisfied with the service, finding it a reliable tool for daily use and appreciating its synchronization across devices. Some users also noted that despite occasional complexities with settings, the platform was generally easy to figure out and effective for basic email and messaging needs.

What people talk about most

Website

People report negative experiences with website, with many unable to access their accounts due to incorrect... See more

User experience

Customers had negative experiences with user experience, citing issues such as strange email behavior,... See more

Service

Consumers find service to be negative, with many reviewers expressing significant frustration and... See more

Customer communications

Users describe negative interactions with contact, often encountering difficulties reaching a human... See more

Application

Reviewers highlight negative aspects of the app, with many expressing frustration over its functionality and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

There are so many things that should be improved on this mail app, to name a few: you cannot search deleted messages, even if you’re in the deleted folder and you go on search it defaults automaticall... See more

Rated 2 out of 5 stars

I get fed up with gmail so called security, I have the password, I gave a phone number they still want me to verify it's me. It's absolute madness. I don't have the crown jewels in my gmail or anythin... See more

Rated 2 out of 5 stars

Using one gmail email for more than 15 years, got disabled 4 or 5 times for running a small newsletter and was able to get it back with the recover the account option. The recovery email and 2FA is ac... See more

Rated 1 out of 5 stars

I wish this email program could be given a negative number. Google does nothing to reduce spam. When 99% of my email comes in, which is garbage, I label it spam for Googles machine learning to b... See more


1.7

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
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1-star

No history of asking for reviews

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Rated 1 out of 5 stars

Here’s a good one

Here’s a good one. I can’t sign into my Gmail account because they want to send a security code to my Yahoo mail account. I can’t sign into my Yahoo mail account because they want to send a security code to my Gmail account.
Pathetic incompetence.

June 13, 2026
Unprompted review
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Rated 1 out of 5 stars

While I was working google loged me out

While I was working, Google logged me out of my account. It’s Saturday, and I have urgent things to take care of. Now Google is telling me I have to contact the administrator. It’s a business account, so I won’t be able to do anything until Monday. And starting the week like this, with my email and calendar not working—how am I supposed to keep track of my appointments? I think Google isn’t customer-friendly and is putting up hurdles that cost me valuable time and are just a hassle. We’ll probably have to rethink our partnership with Google.

May 30, 2026
Unprompted review
Rated 1 out of 5 stars

Worst email system since the beginning

Worst email system since the beginning, several of my email addresses were hacked, I get tons of spam that passes thru their so-called security system. There's just one solution delete all my Gmail accounts and find a secure email provider. I also hate Google Chrome browser that tracks everything you do. Good bye Google.

May 28, 2026
Unprompted review
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Rated 2 out of 5 stars

The email isn’t too bad but what is…

The email isn’t too bad but what is absolutely pathetic is the subscriptions box. Emails that are not part of a subscription always end up in there but, emails that are part of a subscription never go in there, what sense is there in that. Absolutely stupid it is a massive waste of space that subscription box. Including that subscription box as part of Gmail is the worst addition ever to Gmail.

May 26, 2026
Unprompted review
Rated 2 out of 5 stars

It only works well for gmail.com.

It only works well for gmail.com.
I had use it for yahoo email for a year, and the email behavior is strange. Just this week, I didn't get emails on time that screwed up my travel. So removed it from gmail app.
I've used other email apps (not from yahoo) for the same yahoo email account, and never had trouble.

May 21, 2026
Unprompted review
Rated 1 out of 5 stars

Spam/Blocking Issues

What is it with GMail you block or report spam and it's always in your mail box .
Are they selling your information . I can block or report spam every day and it's always back . I'd give them zero stars if I could .

May 20, 2026
Unprompted review
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Rated 2 out of 5 stars

Label management is simply bad

I am really getting tired of this email client. I have been on it since 2007. The way they manage folders/labels is terrible. I really want to see an upgrade there. Getting a bit nervous about Google and they AI push with Gemini. Everywhere I go or do Gemini seems to be everywhere.

May 14, 2026
Unprompted review
Rated 1 out of 5 stars

INEPT GOOGLE SECURITY

I have had my phone stolen yesterday evening and my account has been taken over. I managed to recover it TWICE and it has been taken over again. There is no way to contact google as they keep asking me to verify myself through my email. Also I have no phone so they cant even reply to me

May 10, 2026
Unprompted review
Rated 1 out of 5 stars

The Google Mail is a terrible

The Google Mail is a terrible, bad and inefficient email. When you want to delete the emails, you have to go into InBox and All Mail, and both of them contained the same emails, but you have to making the delete process twice. Please FIX IT!

May 8, 2026
Unprompted review
Rated 1 out of 5 stars

Gmail is owned By biggest trash

Gmail is owned By biggest scummbag google.As we all know google is complete trash.We all need to team up and dump google and their services for ever,gmail is trash,has no function to block scams and other emails for ever.Gmail lets scammers to flood peoples emails...

May 7, 2026
Unprompted review
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Rated 1 out of 5 stars

Account Disabled without warning or a good reason

I set up an email account for my business and after two days they disabled my account without warning. I hadn't sent a single email so they can't say I was spamming people. Now I'm locked out of all the social media accounts I'd linked to the email account, as well as a website I am paying for but can't access. There's no one you can contact to get it resolved quickly, I've submitted an appeal and have to wait at least two days before I hear anything. This is terrible and whoever made this decision needs to be fired.

April 30, 2026
Unprompted review
Rated 4 out of 5 stars

Its great for basic email and messages

It isnt that bad! Ik a lot of people will hate on it but personally it is ok for me. I dont use email that much I usually just talk in person so that might be the reason but for stuff like email and messaging it does great! Plus it syncs across all my devices so i dont have to get my computer I can just sign in on my phone and I get all my messages!!

April 25, 2026
Unprompted review
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Rated 5 out of 5 stars

What an excellent company!


What a excellent company. Highly recommended!
Phil and his team did an awesome job. They went out of their way to make sure everything was fixed before leaving and tidied up every step of the way.
Thank you so much.
Robert and Jane

April 22, 2026
Unprompted review
Rated 1 out of 5 stars

Gmail asking for correct credentials…

Gmail asking for correct credentials for some reason. When I put my password in states incorrect, which it isn't, so try my phone number, again says incorrect, which it isn't, trued several times, so now I'm unable to access my emails. Absolutely fed up with it

April 20, 2026
Unprompted review

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