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Mail.Ru Group Reviews 

1
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TrustScore 3 out of 5

3.2

Internet Service Provider
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Company details

  1. Internet Service Provider
  2. also in
  3. Web Hosting Company

Information provided by various external sources

Mail.ru Group, ООО is a Russian Internet company.

Contact info

3.2

Average

TrustScore 3 out of 5

1 review

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3.2

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(1)

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Rated 1 out of 5 stars

This review concerns My.com

This review concerns My.com, which is part of Mail.Ru Group, and specifically their myMail (@my.com email) service.
For many users, including myself, the service has become completely unreliable and almost inaccessible.

Here are the major issues:
We have not been able to access our @my.com email since March 2025, because SMS verification codes are no longer delivered. This means we are fully locked out of our accounts with no way to recover our data.

My.com was originally operated through a company in Cyprus (MGL MY.COM (CYPRUS) LIMITED) , but with Russian roots, which already raised transparency questions.

Since November, the iOS version of the myMail app suddenly shows a new and unknown developer called “IT CENTURY21, MCHJ XK.” There is no clear or verifiable company information about this entity.

The iOS app has not received any updates for nearly a year, while the Android version seems to have updates but is no longer available on the Google Play Store, which is extremely concerning.
There has been zero communication from the company about these service disruptions, developer changes, or app availability issues.
This situation looks highly unprofessional and suspicious. Users deserve transparency, proper support, and access to their own email accounts. At the moment, none of this is being provided.
I urge My.com / Mail.Ru Group to address these issues immediately, restore access for affected users, and clarify who is now responsible for the myMail app and our data.

March 27, 2025
Unprompted review
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