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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its user-friendliness and ease of setup, highlighting how straightforward it is to launch and manage campaigns. Many people appreciate the intuitive interface and the efficiency it brings to their outreach efforts, saving them significant time. The customer support team is frequently mentioned for being highly responsive, helpful, and knowledgeable, providing excellent assistance and candid advice. While the general sentiment is very positive, some people noted a slight learning curve when navigating the platform initially. A few other people also felt that the LinkedIn functions could be more automated and reliable. Additionally, one customer expressed dissatisfaction with the lack of a trial option and limited website information regarding how the service operates, leading to an issue that customer service, unfortunately, did not resolve to their satisfaction.

What people talk about most

User experience

Consumers find the user experience to be highly positive, praising its ease of use and intuitive interface.... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the support... See more

Marketing

People report positive experiences with marketing, especially with cold email campaigns. Customers praise the... See more

Website

Reviewers mention positive feedback about the website, highlighting its simplicity and user-friendliness.... See more

Response time

Customers had positive experiences with response times. Reviewers consistently praise the support team for... See more

Based on these reviews

Rated 5 out of 5 stars

We use milkshake across multiple businesses. It’s been invaluable for everything from link building, email lead generation, even hr when we wanna send out a bulk email, but not add people to our new... See more

Rated 5 out of 5 stars

Mailshake is a great outbound tool, not only for email but also for LinkedIn automation. Everything is easy to set up and pretty straightforward. It is not as sophisticated as some other platforms, bu... See more

Rated 5 out of 5 stars

Great tool! Very versatile, full-featured, and quite easy to use. The UI is nicely broken down into palatable steps, making it easier to deal with the complexity of list and campaign management.... See more

Rated 5 out of 5 stars

Mail tool that delivers to the Inbox Most of the email/newsletter tools we have tested have one major weakness: emails don’t land in the Inbox, but instead go to the Promotions or Spam folders. Mail... See more

Company replied


Company details

  1. Software Company

Written by the company

Mailshake is a sales engagement platform for modern sales teams. Send personalized cold emails at scale and set tasks to engage with prospects via phone and social media, all in one sequence, on one dashboard. With native integrations to Salesforce, Pipedrive, Hubspot and 3rd party integrations to thousands of apps, Mailshake will fit perfectly within your sales tech stack.


Contact info

4.8

Excellent

TrustScore 5 out of 5

94 reviews

5-star
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1-star

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Rated 5 out of 5 stars

I love love love mailshake

I love love love mailshake. I have tried multiple different tools that are kinda similar but just do not have the same functionality as Mailshake.

The team is awesome and always willing to help and answer questions.

They always come out with new features to make my mail campaigns stronger and better.

March 17, 2025
Unprompted review
Mailshake logo

Reply from Mailshake

Thanks so much, Neema! Your review made our day—triple ‘love’ is high praise! 😊 Thrilled you’re loving the functionality and our latest features. We’ll pass your kind words along to our team—they’ll be excited to hear it. Reach out anytime if you need anything!

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Rated 5 out of 5 stars

I like the ease of use and clarity

I like the ease of use and clarity. Also, they present exactly the options needed at the step needed, like different options to curate recipients when creating a campaign so it protects deliverability and the sender score. I can't say anything negative, my overall experience have been very good.

September 29, 2024
Unprompted review
Mailshake logo

Reply from Mailshake

Thanks, Miguel! Glad you’re finding Mailshake clear and easy to use. Helping you protect your deliverability and your sender reputation is a top priority—happy to hear that's going well for you. Let us know if you ever need anything!

Rated 4 out of 5 stars

Great Product

Honestly loving the product it saves me a lot of time personally, the data it provides is valuable and the tools they offer.

February 3, 2025
Unprompted review
Mailshake logo

Reply from Mailshake

Thanks, Robert! We’re thrilled to hear Mailshake is saving you valuable time and providing helpful insights. Appreciate you sharing your experience—reach out anytime if we can help!

Rated 5 out of 5 stars

A Game-Changer for Cold Emailing & Deliverability

Mailshake has been a game-changer for my cold email outreach. Unlike other platforms, it doesn’t just help you send emails—it ensures they actually get delivered.

As someone who works extensively in email deliverability, I’ve struggled with other tools that trigger spam filters or fail to optimize sending infrastructure. Mailshake, on the other hand, has helped me maintain strong inbox placement, improve open rates, and ultimately, convert more leads into sales.

Here’s what I love about Mailshake:
✅ Excellent Deliverability – My emails consistently land in the inbox, not the spam folder.
✅ User-Friendly Automation – The sequences are easy to set up, and personalization at scale is seamless.
✅ Powerful Integrations – It connects smoothly with my existing tech stack, making workflows more efficient.

March 4, 2025
Unprompted review
Mailshake logo

Reply from Mailshake

Wow, this is exactly what we love to hear! 🎉 Deliverability is everything, and we’re thrilled that Mailshake is helping you land in the inbox, optimize outreach, and drive real results. Thanks for sharing your experience—we are so glad to have you in the Mailshake community!

Rated 4 out of 5 stars

Powerful sales engagement platform

We use Mailshake to power our sales engagement processes. The tool is simple for our team to use and makes setting up automated campaigns easy.

February 11, 2025
Unprompted review
Mailshake logo

Reply from Mailshake

Thanks for your review! Glad to hear Mailshake is making your sales engagement and automation easier!

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Rated 5 out of 5 stars

Amazing mailing platform

Amazing platform, I use it for more than a year. I love how easy it is to reuse sequences and leads from previous campaigns. It literally takes me a minute to set up a campaign and send it. The best mailing platform I've used so far!

February 4, 2025
Unprompted review
Mailshake logo

Reply from Mailshake

Wow, thanks for the amazing review! 🚀 We love hearing how quick and easy Mailshake makes your outreach. We’re glad it’s working so well for you. Appreciate your support!

Rated 5 out of 5 stars

Recommened for any cold outreach

Love Mailshake for its user-friendly interface, flexibility, greatest resources and helpful customer support team. They got everything for cold outreach (at least for our needs).

February 1, 2024
Unprompted review
Mailshake logo

Reply from Mailshake

Thanks for the awesome review! 🙌 We’re so happy to hear that Mailshake checks all the boxes for your cold outreach needs. Glad you’re enjoying the flexibility, resources, and support—let us know if we can ever help with anything!

Rated 5 out of 5 stars

This is the only marketing tool I use daily

I’ve been using Mailshake for the past 2 years. As a full-time entertainer traveling globally with my show while having twin toddlers, having tools that make my life easier is essential.

Over the years I’ve tried multiple tools for different things, and I can only think of two programs I keep coming back to; Mailshake is one of them.

If you’re looking to automate your email outreach, have a way to follow-up without having post-it notes every where, take notes about conversations with clients - this is for you.

January 23, 2025
Unprompted review
Mailshake logo

Reply from Mailshake

Wow, this is amazing! 🎉 Traveling the world as an entertainer while managing outreach sounds like a challenge, and we’re so glad Mailshake helps make it easier for you. Thanks for trusting us for the past two years—wishing you continued success! 🚀

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Rated 1 out of 5 stars

Super Buggy - Horrible Support

The tool was super buggy - kept getting redirected to the dashboard page when trying to set up a email campaign. Then when I asked to cancel my account and ask for a refund they refused to refund. Wouldn't recommend.

August 21, 2024
Unprompted review
Mailshake logo

Reply from Mailshake

Hi Josh, It looks like you signed up less than 24 hours ago. We tried to provide assistance when you indicated that you were having a "buggy" experience, but you refused to give any additional details. In fact, we are not able to reproduce the issue you've mentioned, nor have we had any customers report the same issue, so we asked for some screenshots so we could try to troubleshoot this for you. Instead, you responded, "awesome, here's a couple of reviews." We'd be more than happy to work with you to ensure everything is working normally - you can either reply to the original email thread or email us at hello@mailshake.com and we'll be happy to help.

Rated 5 out of 5 stars

Mailshake Customer Support Top Notch

Very impressed with Mailshake's customer service. Very quick response time. Great training resources. Easy onboarding. Excited to grow with them!

July 24, 2023
Unprompted review
Mailshake logo

Reply from Mailshake

T.J. we're so glad to hear this! Appreciate the kind words. If there's anything else we can help with, feel free to reach out. We're here to help!

Rated 1 out of 5 stars

Be careful!

They've switched to only offer an annual plan and a now have a blanket no refund policy.

Be really careful and diligent during the demo as if you miss anything and the product quickly turns out not to be for you or what you expected, they will not offer you any form of refund.

I worked out the product wasn't for me and didn't work as I expected it to within days and now find myself having to pay $1k / seat for a product I won't use.

There are definitely bugs and areas of improvement. I'm sure the product is fine for some people, but if you find out it's not for you post demo you're out of luck.

May 22, 2023
Unprompted review
Show reviews in all languages. (94 reviews)

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