Mainova Reviews 

Happy with the service

Competitive rates, transparency and good customer service.

The customer service is very helpful and can communicate well though the technology part is still to be enhanced for better experience.

The online customer service response is awesome.

Easy to contact and the operators can always help me with the right informations even if my German is not that good. I mainly use the chat, but it was going smooth also over the telephone.

Excellent service. The interaction was held in English which is very much appreciated!

Anja helped me via chat a lot to register my new apartment! The communication was easy and in English!!

I suggest to avoid the Chatbot. I wrote a message in my poor German in the chat and I was put in contact with an employee that also offered to converse in English, which made everything much easier. The employee was very efficient in solving my problem.

I'm not a german speaker and the online service in english was just... perfect! Fast responsive and highly efficient!

Very kind and efficient customer services via chat

Customer service is very good. All questions were answered promptly over chat.

The guidance and support were very fast and clear. Thanks a lot.

The chat bot customer service is very accurate and solved my issue in minutes.

Been a Mainova customer for 5 years, and I like that the company is investing in green energy and so on. 5 / 5 for that. But the online service and customer service in general, e.g. when you have to move, is horrible! Nothing works online, only thing to do is sit in the hotline for 20 minutes. Annoys me every time.

So far more than OK. Customer support is easy to reach and friendly. I don't know if they speak English. We've had one move, which went a bit wrong when Mainova forgot to give us our new account details for a year. Nothing bad happened.
Prices are not especially competitive, but if you strip away account switching bonuses, there really isn't much in it. A recent price change was not clearly explained (no before/after comparison, only gross price given).
The low annual fixed rate looks good for a second home, but most people would probably choose a higher base and a lower variable price.
We eventually quit because we were paying 30% over the going rate.

My landlord made me choose this provider otherwise, I wouldn't ever have done it because of the price.
Accidentally I chose Strom Extra instead of Strom Direkt on check24 and wanted to change it right after the order was made but they ignored me. I sent them a message asking to change the plan on the 26th of March and they replied only on the 16th of April: "Die Widerrufsfrist beträgt 2 Wochen uns ist seit dem 06.04.2020 abgelaufen." This is ridiculous.