I purchased a watch for a really good price. Shipping was fast, I felt well informed about the delivery, packaging is sufficient and protective. However, two things were intransparent for me as an EU-... See more
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Review summary
Created with AI, based on recent reviews
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I absolutely love the choice of watches from Mainspring. It would be 5 stars apart from the fact that there's no standard rate phone number to contact them on. However, that being said, their customer... See more
As a collector of watches, I stumbled on this website & found some very nice watches. I bought two Nubeo timepieces, the Ventana in the green, a gorgeous watch & one that I bought in the Black Frid... See more
I've used Mainspring Boutique before and have had a few Spinnakers from different sources in the past. Never had any problems with the products or the service. Ordering was painless with next day d... See more
4.3
Excellent
197 reviews
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Replied to 30% of negative reviews
Typically replies within 1 week
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My watch arrived and it wasnt working
My watch arrived and it wasnt working, cant get a replacment, as the model wanted is sold out, still waiting for the returns arrive back to them to get a refund
September 26, 2025
Reply from mainspringboutique.com
We’re truly sorry that your watch arrived not working and that we were unable to provide a replacement due to the model being sold out. We completely understand how disappointing this must be.
Please rest assured that your refund has already been processed, and we sincerely apologise for the inconvenience caused. We appreciate your patience and understanding.
Fantastic company
Fantastic company to deal with and the online ordering was an easy process. Delivery time was spot on too.
September 22, 2025
Straight forward communication
Straight forward communication. Very polite. Thank you.
September 22, 2025
Great watch but took ages to arrive
September 23, 2025
Nice
Although I had to wait ten days to receive the watch, its quality turned out to be better than I expected.
September 18, 2025
Reply from mainspringboutique.com
Hi Ben,
We’re so pleased to hear that you’re happy with your new watch and that the quality exceeded your expectations.
Just to kindly note, the item was purchased as a preorder, with the 10-business-day dispatch timeframe shown at checkout.
We truly appreciate your feedback and thank you again for sharing your experience.
Best Wishes
The team at Mainspring Boutique
Everything went smooth from the moment…
Everything went smooth from the moment I paid for the watch and delivered quick and the son loves the watch
September 17, 2025
Delayed delivery
Product Delivery took really long but they kept in contact and kept updating me about possible delivery dates
September 15, 2025
The website was well presented
The website was well presented. zi ordered on line, payment was taken and it arrived as stated
September 15, 2025
Excellent customer service arranging a return....
Although I finally decided not to keep the watch I'd ordered, Mainspring were exemplary in helping with the free return. Excellent customer service. Thanks
September 15, 2025
Will buy again…
Great experience. Used the discount code, worth it. Website and product range easy to navigate. As for the Nubeo watch-amazing!
September 10, 2025
RGMT Everlight Orange
I bought the RGMT watch as I thought it was a bargain. I’ve wanted the Orange face for some time & as soon as it was available I had to get it.
Postage was fast as well.
September 12, 2025
Love the product and the delivery
Love the product and the delivery. Very elegant and very well made!
September 12, 2025
Watches
My order of watches was as described, arrived in good time very happy with purchase thank you.
September 8, 2025
Great experience
Easy website to use & order confirmation process. Well packaged & trusted supplier.
Great range of watches will full specifications on website
September 1, 2025
Great service outstanding watch quality…
Great service outstanding watch quality highly recommended
September 1, 2025
Excellent experience and a recommended seller
I purchased a watch for a really good price. Shipping was fast, I felt well informed about the delivery, packaging is sufficient and protective. However, two things were intransparent for me as an EU-buyer: Firstly a rebate was promoted but didn't work. This wasn't an issue, as the watch already came for a twice reduced price - but the reason the rebate didn't work should be named. Secondly I wasn't aware that I have to pay about 35% taxes and handling. I would have been great to get to know this before purchasing. Nonetheless, excellent experience and a recommended seller.
September 9, 2025
Watch turned up exactly when they said…
Watch turned up exactly when they said it would, well pleased with service and the watch will be using mainspring for future purcheses
September 8, 2025
A diver style watch that costs 144GBP…
A diver style watch that costs 144GBP and has a water resistance of 50m??? No screw down crown???
September 5, 2025
Fantastic deals best in the country
This company really cares about it's customers I had an issue with getting a watch back to them I couldn't believe it they refunded my taxi fare to and from my post office as IAM disabled and arranged for a home pick up the care and integrity from mainspring boutique is second to none they went completely out of there way to help me which IAM so grateful for and on the watches they sell they have the best deals in the country I've had many watches from mainspring boutique you won't find better deals fast delivery if you have any problems there on it very quickly you won't get watch deals anywhere else
September 5, 2025
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