I purchased a watch for a really good price. Shipping was fast, I felt well informed about the delivery, packaging is sufficient and protective. However, two things were intransparent for me as an EU-... See more
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I absolutely love the choice of watches from Mainspring. It would be 5 stars apart from the fact that there's no standard rate phone number to contact them on. However, that being said, their customer... See more
As a collector of watches, I stumbled on this website & found some very nice watches. I bought two Nubeo timepieces, the Ventana in the green, a gorgeous watch & one that I bought in the Black Frid... See more
I've used Mainspring Boutique before and have had a few Spinnakers from different sources in the past. Never had any problems with the products or the service. Ordering was painless with next day d... See more
4.3
Excellent
198 reviews
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Poor customer service leads to disappointment ):
When I visited their website a box popped up to enter my email address to receive voucher codes for30% off normal prices or 10% off sale prices.
I put 4 watches in my basket from the sale, one expensive one and three cheaper ones, but the voucher code didn't work. I contacted Mainspring - no response. Then I received a reminder about the items in my cart along with a code for 5% off, not as good as 10% but it didn't work either. I contacted Mainspring again - still no response apart from another reminder to complete checkout and another 5% code. i tried to use this but now the watch I really wanted (the expensive one) is out of stock.
I gave up.
August 15, 2025
Unprompted review
Reply from mainspringboutique.com
Thank you for your feedback. We’d like to clarify a few points for accuracy.
The discount codes you received are valid, however each one applies specifically either to full-priced items or to sale items, not a mixed basket of both. This is clearly stated in the terms of each offer. This is why the codes did not apply in the way you expected.
We also responded to your enquiry, offering to special-order the watch you wanted and even provided you with a personalised discount code as a gesture of goodwill.
As you did not purchase with us, we feel it’s important to note that your review does not reflect a completed shopping experience. Nonetheless, we regret that you were left disappointed and hope we may have the chance to serve you properly in the future.
Kind regards,
The Mainspring Boutique Team
I was very happy with the 2 watches…
I was very happy with the 2 watches that I bought off of May in spring. A customers customer service was very good and I received an in myself. I would say, it's a bargain. Yours truly
July 25, 2025
Spinnaker Challenger
I've used Mainspring Boutique before and have had a few Spinnakers from different sources in the past. Never had any problems with the products or the service. Ordering was painless with next day delivery by DPD.
Bought the new Challenger model on a whim a few weeks ago. It's surpassed my expectations in finish and build quality. I bought an expensive Citizen series 8 GMT around the same time and find myself wearing this more. Look out for special offers, I got mine at 30% off with a free watch winder thrown in so feel like I got a bit of bargain.
July 28, 2025
Great watch for an outstanding price…
Great watch for an outstanding price and quick delivery, very satisfied and look for more watches in the future.
Ulf from Sweden
July 25, 2025
Purchased a watch and tried to cancel…
Purchased a watch and tried to cancel by calling the number displayed on their website but it simply rang out the full day. Number was also for another company called "Dartmouth Brands", not Mainspring Boutique.
They eventually did respond to my email which also requested to cancel the order and they did in fact cancel the order.
Very suspicious though. Don't publish a number on yuor website if it isn't manned and certainly don't have it pointing to a different business name entirely.
July 16, 2025
Unprompted review
Reply from mainspringboutique.com
Hi Michael,
Thank you for your message.
To clarify, Mainspring Boutique is fully owned and operated by Dartmouth Brands Ltd, which is why our customer contact number may reflect that business name. We understand this may have caused some confusion, but there is no cause for concern; both are part of the same company.
Our customer service team is best reached via email, which ensures a faster and more accurate response. As you’ll note, your cancellation request was actioned promptly and without delay as soon as it was received.
While we appreciate all feedback, we do want to reassure you that there’s nothing “suspicious” about the process — we aim to provide clear, reliable service, and your comments regarding the phone line have been passed along to the relevant team for review.
If there's anything further we can assist with, please don’t hesitate to get in touch.
The Team at Mainspring Boutique
Fantastic watch at a great price
Fantastic watch at a great price. Easy to use website,very clear and precise. Postage, packaging and delivery fab
June 30, 2025
Quality timepieces
Great choice of value for money timepieces
Fast and efficient delivery
June 30, 2025
Great value five star ⭐⭐⭐⭐⭐
June 30, 2025
Mainspring Boutique
I have used Mainspring Boutique many times over the last few years and the experience has always been top shelf. I’ve only ever had one watch that didn’t work properly and I sent it to be fixed with no hassle at all.
Sarah and Jane, the two I always get in touch with are so helpful, if there’s any queries. They are very polite and very good at what they do, they are a credit to the company.
Now and again there might be a reason to get in touch with Mainspring and they always answer within 24 hours so I’m always in the loop. For example, if a watch has taken longer than usual to arrive one email later I am told why it’s late and when it will arrive.
If you are looking for a good watch supplier that has more than reasonable discounts, then you have to try Mainspring Boutique. I know you won’t be disappointed.
June 24, 2025
This company offers superb timepieces…
This company offers superb timepieces at affordable prices. I have bought quite a few from them and have been pleased with every purchase. I don't normally leave reviews but my latest purchase moved me to do one. I ordered a RGMT Pershing from them. When I opened the bow I literally said WoW. It is a beautiful timepiece. Fantastic quality, accurate performance & generates lots of compliments. The service they provide is efficient and delivery was as expected. As a side note, on some occasions they say that your order will be despatched in ten days. Don't worry about this as they keep you appraised of the progress of your order and great watches are worth waiting for. I will continue to use them & look forward to receiving more fantastic watches.
June 19, 2025
Unprompted review
great great great
Great product great price great and quick service ….just perfect in every sense
June 2, 2025
This is the second AV8 watch I have…
This is the second AV8 watch I have bought from this company both times delivered very quickly. I was very pleased with both. The overall quality was as described I do like the AV8 brand and will buy again in the future .
June 2, 2025
Fast and easy purchase
Fast and easy purchase , lovely item all as described , would definitely use again.
June 2, 2025
Poor Customer Service
I ordered a watch (not my 1st from here) and the price was dropped the next day. Rather than return the original, which hadn't even been dispatched, and order a new one, I asked if they would just adjust the price accordingly rather than me having to send one back and re-order but have been completely blanked. Does say on the website they will get back to you in a couple of days but now been a week. Watches might be great but the customer service definitely is not.
May 29, 2025
Reply from mainspringboutique.com
Thank you for your feedback, and we're truly sorry for the delay in getting back to you.
We completely understand your frustration, especially as a returning customer, and we do apologise for the lack of timely communication. We’ve now processed a refund for the price difference back to your original payment method.
Please note that our prices can fluctuate due to promotions but we always try to do right by our customers where we can, as in your case.
We’re sorry again for the experience and appreciate your continued support. If there’s anything else we can do, please don’t hesitate to get in touch.
Great watch great price great service!
May 28, 2025
Great value cheapest I found by far for…
Great value cheapest I found by far for this Watch. Quick and tracked delivery. Highly recommended.
May 27, 2025
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