Wish all luxury brands did this. I ordered a bag from this brand, and within 12 hours of putting my order in I emailed to say I wanted to add something to it. They didn't get back to me for a few days... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Love my Pomegranate red carryon, BUT the weekender and suitcase are not the exact same colour 😩
Company replied
I ordered two Hello Kitty bag charms. One was meant for my sister’s birthday. Unfortunately they were lost in transit between Auspost and USPS. So, my first time purchase experience turned sour. But... See more
Company replied
I ordered a tote bag from this shop, and honestly, it’s way better than I expected. The fabric feels strong but not too heavy, and it carries all my daily stuff without looking bulky. The design is su... See more
Company replied
Company details
Written by the company
Step into the world of MAISON de SABRÉ, where luxury leather redefines the boundaries of elegance and craftsmanship. Our exclusive collections blend innovative design with traditional techniques, ensuring each piece not only meets but exceeds the pinnacle of luxury standards. Experience the distinction of meticulously hand-finished accessories that bring sophistication to every moment of your life.
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4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Only received one item….
Ordered two keychains for my mom and sister on 12/31. After waiting over 2 weeks for my package (it arrived on 1/15)… THEY ONLY SENT ONE OF THE KEYCHAINS. THESE ARE $75 each. Just an incredibly disappointing experience when first they are expensive & second I waited so long for a package to arrive and didn’t receive all the items. The keychain is nice but I wish I ordered from a different retailer and not from the company directly.
January 15, 2025
Unprompted review
Reply from MAISON de SABRÉ
Hi Dayna,
We sincerely apologize for the missing item in your order and the inconvenience this has caused. This is certainly not the experience we strive to provide, and we completely understand your disappointment—especially after waiting so long for your delivery.
Please know that this is not a usual occurrence, and we are committed to resolving this promptly. Our Customer Service team will be reaching out to you within the next 24 hours to make this right.
Thank you for bringing this to our attention, and we truly appreciate your patience and understanding.
Warmly,
The MAISON de SABRÉ Team
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A case I purchased was not as I hoped…
A case I purchased was not as I hoped it would be. The quality was not as expected. However, when emailing the company they provided amazing customer service and swapped it out for me. Amazing customer service.
January 14, 2025
Unprompted review
Reply from MAISON de SABRÉ
Hi Alyssa,
Thank you so much for sharing your feedback! We're truly sorry to hear that your initial experience didn't meet your expectations, but we're delighted our team could swiftly resolve the issue for you. At MAISON de SABRÉ, we’re dedicated to delivering not only premium products but also exceptional service.
If there’s anything more we can do for you, please don’t hesitate to reach out. We truly appreciate your support!
Warmly,
The MAISON de SABRÉ Team
Rectified issue
Firstly, I paid an additional £20 for express shipping to receive the item while I was travelling in Switzerland. They did not stipulate ANYWHERE they they were closed for the festive season and this would then mean the item would not arrive in time. Had it been displayed, I would never have ordered it.
I have been contacted via customer services to refund me for the inconvenience and they have offered to send the items free of charge to a new address. This was not my goal, although it is very much appreciated and a super kind gesture. I’m just looking forward to hopefully receiving my fruit charms. Thank you for the assistance
December 31, 2024
Unprompted review
Reply from MAISON de SABRÉ
Dear Tayla,
Thank you for your feedback. We sincerely apologize for the inconvenience and delay you’ve experienced with your order. We understand how frustrating this must have been, especially with the timing of your travel plans.
We sincerely apologize for the delay in our response. You reached out to us during an exceptionally busy period, and while we are working tirelessly to assist everyone as quickly as possible, we deeply regret that this delay has impacted your experience. Additionally, couriers have been experiencing shipping delays due to the surge in online orders during the holiday season, which has unfortunately affected the delivery timeline for your parcel.
Our Customer Service team will immediately contact you to resolve this matter and provide further assistance.
Once again, we deeply apologize for the inconvenience caused and appreciate your patience while we work to make things right. If you have any further concerns, please don’t hesitate to let us know.
Thank you for choosing MAISON de SABRÉ, and we hope to have the opportunity to provide you with a better experience in the future.
Warm regards,
MAISON de SABRÉ Team
I ordered on 26 December and paid for…
I ordered on 26 December and paid for express shipping. Four days later, I don’t have a phone case and shipping information has not changed from ‘label created by sender’. If you are closed over Christmas, don’t promise express shipping. Very disappointed
December 26, 2024
Unprompted review
Reply from MAISON de SABRÉ
Dear Dayna,
Thank you for sharing your feedback. I sincerely apologize for the frustration caused by the delay in your order's delivery.
I’d like to assure you that your order was shipped within the given timeframe, but unfortunately, delays with the courier service are beyond our control. We understand how important it is for you to receive your purchase promptly, and we deeply regret the inconvenience this has caused.
Our Customer Service team will be reaching out to you within the next 24 hours to provide further assistance and ensure your concerns are addressed.
Thank you for your patience and understanding.
Warm regards,
The MAISON de SABRÉ Team
The worst online shopping experience in my life
The 2 furious reviews below, they’re both legit. I made an order on November 14 and guess what, today December 24 and still haven’t received Jack. First 2 weeks I waited like an idiot since on the website it says for US orders 4-10 business days delivery, then I contacted the customer service and got a response saying they’re offering expedited shipping if I wanted, I thought it’s a nice gesture why not. After another week they sent out the order and it’s been sitting at the Aussie airport 2+ weeks with no movement. Do yourself a favor don’t ever consider ordering it from their website even it’s slightly cheaper. Just go for Nordstrom or other US retailers. But imo I’d never do business again with such irresponsible despicable company. I’d rather just have my money back at this point. (I asked it after first 2 weeks waiting but they outright rejected, not even store credits offered, oh and they charged me the second day after I ordered) I don’t care if your product is made of gold, you lied on the website for delivery estimates then refused for a refund. You should to be sued into oblivion.
November 14, 2024
Unprompted review
Reply from MAISON de SABRÉ
Dear UScustomer,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and delay you’ve experienced with your order. This is not the level of service we strive to provide, and we understand how frustrating this situation must have been for you.
Our team aims to process and ship all orders as efficiently as possible, but during peak periods, occasional delays can occur due to factors beyond our control. Please rest assured we are reviewing your experience thoroughly to improve our processes and avoid such occurrences in the future.
To assist you further, our Customer Service team will be in contact with you within the next 24 hours to resolve this matter promptly.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Warm regards,
The MAISON de SABRÉ Team
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Scum
Have ordered the green one December 6. Till today did not receive my case. After a week got an email that the item is out of stock asking me to order something else or get a "store credit"
Get lost with your store credit and send me my mony back
Its now almost two weeks and I'm still waiting.
December 6, 2024
Unprompted review
Reply from MAISON de SABRÉ
Dear klant,
We sincerely apologize for the delay and the inconvenience caused by the out-of-stock item in your order. At MAISON de SABRÉ, we pride ourselves on delivering an exceptional experience, and we’re truly disappointed that this was not the case for you.
While we strive to maintain accurate stock quantities to meet demand, occasional discrepancies can occur, especially during peak periods. Please rest assured that this does not reflect the standards we set for ourselves.
Our customer service team will contact you within the next 24 hours to resolve this for you promptly, whether it be a refund or alternative solution. We greatly appreciate your patience and understanding as we work to make this right.
Thank you for sharing your feedback.
Warm regards,
The MAISON de SABRÉ Team
Delivery time and availability.
The 3 weeks ago on 23/11/2024 made order for 3 items for birthday my wife. After two weeks I send few emails regarding my delivery time. Typical answer - we extremely busy. Today I received email regarding one items currently out of stock (no understand why you waiting for 3 weeks) and pls choose other colour. Very disappoint Customer service very bad.
December 14, 2024
Unprompted review
Reply from MAISON de SABRÉ
Dear Alex,
Thank you for sharing your experience, and we sincerely apologise for the inconvenience caused by the delay and availability of your order. Due to exceptionally high demand during this busy period, we’ve encountered some unexpected stock shortages, and we’re truly sorry that this has impacted your experience.
At MAISON de SABRÉ, we pride ourselves on delivering exceptional customer service, and we regret that we did not meet your expectations this time. Please rest assured, our customer service team will be in touch with you within the next 24 hours to assist further and resolve this matter promptly.
We greatly appreciate your patience and understanding as we work to make this right.
Warm regards,
The MAISON de SABRÉ Team
Very responsive
Very responsive, courteous, and helpful customer service!
December 11, 2024
Unprompted review
Reply from MAISON de SABRÉ
Hi Mika,
Thank you so much for your kind words! We’re thrilled to hear that our customer service team made such a positive impression on you. At Maison de Sabré, we believe in creating exceptional experiences for our customers, and your feedback truly inspires us to continue delivering the best service possible. We look forward to welcoming you back soon!
Warm regards,
The MAISON de SABRÉ Team
Excellent customer service
Excellent customer service. Had a small issue and they attended to my request immediately. The quality of their products is incredible and attention to detail is impressive.
November 11, 2024
Unprompted review
Reply from MAISON de SABRÉ
Hi Christiane,
Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with our customer service and that you’re impressed with the quality of our products. Your feedback truly means the world to us, and we’re thrilled to know we could assist you promptly.
If there’s anything else we can do for you, please don’t hesitate to let us know.
Warm regards,
The MAISON de SABRÉ Team
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Great customer service
Great customer service, prompt response when I had an issue (my fault). The products are great quality, fast dispatch and excellent communication at every point of the order and delivery process. I’ll definitely order more items from this company. I get so many compliments on my sling phone case!
December 10, 2024
Unprompted review
Reply from MAISON de SABRÉ
Hi surfersP,
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our customer service and are enjoying your sling phone case. Your kind words about the quality of our products and communication mean so much to us.
We’re looking forward to serving you again and continuing to bring you more pieces you’ll love.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
The MAISON de SABRÉ Team
I had a teeny problem
I had a teeny problem, about which I complained. Company was on to it immediately, had a positive experience detailing the glitch, and it was ironed out within 48hr. I have had no problems with any of my other orders, so it's nice to know that when something does go wrong, it's sorted immediately.
December 2, 2024
Unprompted review
Reply from MAISON de SABRÉ
Hi Keryn,
Thank you so much for your kind feedback! We’re delighted to hear that your issue was resolved quickly and that your experience with us has been positive. It’s always our priority to ensure everything runs smoothly, and we’re here to assist whenever needed.
We truly appreciate your continued trust in MAISON de SABRÉ!
Warm regards,
The MAISON de SABRÉ Team
Lovely customer service
I needed help with my order and received fantastic, prompt assistance.
December 4, 2024
Unprompted review
Reply from MAISON de SABRÉ
Hi Julie,
Thank you so much for your kind feedback! We’re thrilled to hear you had a fantastic experience with our customer service team. Providing prompt and helpful assistance is always our top priority.
If there’s anything else we can assist you with, don’t hesitate to reach out.
Warm regards,
The MAISON de SABRÉ Team
Marj went above and beyond to assist me…
Marj went above and beyond to assist me resolve the issue with my order. Marj was professional and went above and beyond to assist me.
October 10, 2024
Unprompted review
Reply from MAISON de SABRÉ
Dear Ana,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that Marj went above and beyond to assist you and resolve your issue.
Providing exceptional service is our priority, and it’s wonderful to know that Marj’s professionalism made a difference for you.
Should you need any further assistance, please don’t hesitate to reach out.
Warm regards,
The MAISON de SABRÉ Team
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Reply from MAISON de SABRÉ
Dear Van,
Thank you for your wonderful feedback! We’re thrilled to hear that you’re loving your product. Your satisfaction means the world to us.
If there’s anything more we can do for you, don’t hesitate to let us know!
Warm regards,
The MAISON de SABRÉ Team
Reply from MAISON de SABRÉ
Dear Aaron Paul,
Thank you so much for your kind words! We’re thrilled to hear that you found our service accommodating. Your satisfaction is our top priority, and it means the world to us to know we met your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
The MAISON de SABRÉ Team
Disappointed with colour but resolution was excellent
I purchased a green emerald product and felt the colour was different in real life. However I was helped with fabulous customer service and I am happy with the resolution. The quality was excellent even if the colour was not what I expected.
November 29, 2024
Unprompted review
Reply from MAISON de SABRÉ
Hi Taniya,
Thank you so much for your thoughtful feedback! We truly appreciate your kind words about our customer service and are thrilled to know you were happy with the resolution provided.
While we're sorry the color wasn't exactly what you had envisioned, we're delighted to hear you were impressed with the quality of the product. Your satisfaction is incredibly important to us, and we're always here to help should you need anything further.
Thank you again for choosing MAISON de SABRÉ!
Warm regards,
The MAISON de SABRÉ Team
Not the right material for phone cases
The quality of the phone case is poor. Leather cases look beautiful but they clearly failed to test how soft leather would hold up after use. After putting it in my pant pocket, it already started marking up. A few months in and case is completely worn through. Wish I could upload photos
Please find more durable leather for your cases. Waste of $40
November 1, 2024
Unprompted review
Reply from MAISON de SABRÉ
Hi Sally,
Thank you for your feedback and for taking the time to share your experience. We sincerely apologize for any inconvenience caused by your recent purchase. At MAISON de SABRÉ, we take great pride in the quality and design of our products, which are crafted with premium materials to provide both style and functionality.
We deeply regret that this did not meet your expectations. To help us better understand and improve client experiences, we kindly ask you to share more details about your purchase, such as your order number and the specific product. This will allow us to look into this matter further for you.
You are welcome to email us at contact@maisondesabre.com, and we’ll ensure your concerns are addressed promptly.
Once again, we truly appreciate your feedback and apologize for any inconvenience. Thank you for allowing us to make things right. We look forward to hearing from you soon.
Warm regards,
The MAISON de SABRÉ Team
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Excellent customer service
Excellent customer service. Very understanding of the situation.
November 26, 2024
Unprompted review
Reply from MAISON de SABRÉ
Dear Zach,
Thank you so much for your kind feedback! We’re delighted to hear that you found our customer service to be understanding and supportive. Providing an exceptional experience is always our priority, and your appreciation truly means the world to us. Please don’t hesitate to reach out if there’s anything else we can assist you with! 🌟
Best Regards,
The MAISON de SABRÉ Team
I got my dad the Travel Uniform Jacket…
I got my dad the Travel Uniform Jacket and he loved it. It was the perfect fit and very light. The hardware and leather details really elevated the piece and now my mum wants one too, hopefully they make it in black next.
October 23, 2024
Unprompted review
Reply from MAISON de SABRÉ
Dear GM,
Thank you so much for your kind words and feedback! We're thrilled to hear that your dad loved the Travel Uniform Jacket – it's wonderful to know it was the perfect fit and met your expectations. The thoughtful details, including the hardware and leather, truly make it a standout piece. We'll also pass along your suggestion about a black version to our design team.
Thank you for choosing MAISON de SABRÉ to gift something so special. Please don’t hesitate to reach out if there’s anything we can assist with!
Best Regards,
The MAISON de SABRÉ Team
Great service
I had a voucher that expired last year as I didn’t get to use it and I emailed Maison De Sabre and Carmela was more than happy to reinstate the voucher. I have just purchased a backpack that I had my eyes on for some time so really happy. Thank you
November 21, 2024
Unprompted review
Reply from MAISON de SABRÉ
Dear Angela,
Thank you for sharing your wonderful feedback, Angela!
We're thrilled to hear that Carmela was able to help reinstate your voucher and that you’ve finally added the backpack you’ve been eyeing to your collection. Your happiness means the world to us, and we’re so grateful for your continued support of MAISON de SABRÉ.
If there’s anything else we can assist you with, we’re always here for you!
Best Regards,
The MAISON de SABRÉ Team
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