Maisonrobes Reviews 22

TrustScore 3 out of 5

3.0

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3.0

Average

TrustScore 3 out of 5

22 reviews

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Rated 5 out of 5 stars

It is the softest silk

It is the softest silk I have ever touched this would be 5x the price anywhere else. Love this brand absolutely beautiful dress and robe

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered three ’robes’

Ordered three ’robes’, all were very dissappointing in colour and quality. Spent app. 200€. Truly hope the returning process will work out without complications.. We’ll see.

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Scam website

Scam website, money taken (over £200) and nothing has been despatched for 3 weeks now. I’ve emailed their customer service team four times now. Ignored twice and twice received a generic response saying they would look into it but with no follow up. Don’t get ripped off!

March 22, 2026
Unprompted review
Rated 1 out of 5 stars

Don't waste your time purchasing

Don't waste your time purchasing. Your order won't be sent for two weeks and if you email them asking for any update on shipping/tracking, they will cancel your order instead of actually providing feedback. Just buy somewhere else.

April 6, 2026
Unprompted review
Rated 4 out of 5 stars

I saw their ad and decided to buy this…

I saw their ad and decided to buy this for my girlfriend. I honestly wasn’t sure what to get or if it would even fit, but it turned out to be the perfect gift. She’s so happy with it. I received exactly what I ordered, and the robe is really beautiful and feels very nice.

The shipping took a little bit longer than expected, but nothing crazy. Honestly, that happens with a lot of big brands too, so it didn’t bother me.

Overall, I was really pleased with their service. They seem like a smaller brand, but the experience was great, and I’d definitely have my girlfriend order from them again.

April 3, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered over £200 of these products…

I ordered over £200 of these products and they are not as described at all. All polyester, all cheap materials and constructed poorly. Terrible. Ive emailed them and will be disputing the purchase if they dont respond as its really terrible. Please do not buy

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

So happy with my pieces

So happy with my pieces. Stunning design and great communication with customer service regarding tracking my items and getting a speedy delivery.

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

I got caught on the ad again

I got caught on the ad again. I wanted beautiful home clothes for a long time. And here we go - algorithms worked and I stumbled across beautiful pictures of robes. Decided to take a pyjamas set and a robe. I was also surprised in a good way that its made of cotton and the robe from the silky satin. Okay,take my money! I definitely want it. Since I am pregnant I prefer to choose natural fabrics for the best for me and my baby. I was waiting my order for 3 weeks. Haven't got any updates on the delivery. Wrote to the CS, no reply. Finally got some updates. Received my order. First of all, I was happy, but then I saw a tag - 100% polyester. Both products. Happiness fast dissolved in anger and disappointment.I mean, why in the world people are lying providing a false information about their product. It looks okay, but for me it was important to get what I expected. Also, the model of the robe was wrong. I ordered completely different. Left a text at CS email or whatever is it what they have on the website provided. No reply how to sort this situation out. These robes are not the cheapest if you look at the price without a discount. I don't know. Only thing I regret that haven't read the review before I ordered this plastic garbage and stumbled across ignorance. They paid for the ads and marketing , but unable to provide true information on the product they sell. Shame.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

I loved my robe

I loved my robe, it was soft and super cute. I reached out to customer service and they were so cute in helping me track my package. All other brands are so overpriced

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute garbage

Absolute garbage. They advertise it as silk, but in reality it’s 95% polyester. And the prices are ridicilous. Scam. Do not buy from this website

March 23, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. They keep your money, the product is never delivered. Don't buy from them.

March 15, 2026
Unprompted review
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