My daughter dropped hints about having a Jellycat Graduation Bunny, a week before her graduation. I searched the internet and ordered from another large company but their ordering system failed. Luc... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What amazing service ……. It’s Sunday night I’ve just emailed Maison White to see.if it may still be possible to cancel my order. Reply by return acknowledging my cancellation and organising a refund.... See more
Company replied
This company is elite in many ways . High quality products Communication is exceptional Packaging is above and beyond exceptional. Prices are fabulous. One of the best businesses I have... See more
Company replied
I Purchase two Jellycat, which one of them was out of stock everywhere & they had it, absolute life savers! Easy & pleasant transaction, very quick delivery & let me know where it was every step of t... See more
Company replied
Company details
Written by the company
At Maison White we host a gorgeous range of gift, toys, home decor & furnishings from big brands such as Jellycat | Maileg | Laura Ashley | Le Toy Van | Katie Loxton | Emma Bridgewater | Moulin Roty | Sara Miller | Orla Kiely | My Doris | Gisela Graham | Top Model | Wrendale and so much more. Please note: we do not pay Trustpilot to collect reviews on this platform. Reviews here are organic or in response to our own review links found on our website/email communications.
Contact info
27 High Street, OX10 6RP, Benson, United Kingdom
- maisonwhite.co.uk
4.7
Excellent
319 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent quality products
Excellent quality products
Prompt delivery
November 12, 2025
Unprompted review
Reply from Maison White ltd
Hi Sandra
Thank you for leaving a 5* review, ,much appreciated
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Great experience highly recommended …
Great experience good choice delivered quickly and the thank you card and little gift just adds that extra special delivery
Items great exactly as described good price delivery quick and reasonable price
Would recommend
November 21, 2025
Unprompted review
Reply from Maison White ltd
Thank you so much for taking the time to leave us a great review, we're so pleased you liked the treat and the thank you card :) we also appreciate the little things, so we're glad to hear this was all well received.
Lovely products
Lovely products, quick delivery. Seems like a lovely team behind the scenes. Will definitely shop here again.
November 20, 2025
Unprompted review
Reply from Maison White ltd
Thank you so much for your truly lovely review!
We are delighted to hear you are pleased with our products and the quick delivery.
It means a lot to us that you think we have a lovely team behind the scenes—we certainly strive to be! We look forward to welcoming you back again soon.
Kind regards,
Maison White
Fast delivery and a lovely item ty
Fast delivery and a lovely item ty
November 14, 2025
Unprompted review
Reply from Maison White ltd
Thank you for your review!
We are so pleased to hear you received fast delivery and that you are happy with your lovely item.
We appreciate your business!
Kind regards,
Maison White
Maileg and Moulin Roty
In readiness for the festive season I have ordered a few packages of Maileg and Moulin Roty plush toys. Maison white knows how to do customer service to a high level. The Maileg items are beautifully wrapped up in gorgeous paper or gift bags. All items have arrived quickly and in perfect condition. Communication/email answering has been great, as I needed to change a delivery address after I had ordered, and this was swiftly sorted. Thank you Maison White team ⭐️
November 3, 2025
Unprompted review
Reply from Maison White ltd
Thank you so much for your truly wonderful and comprehensive review!
We are thrilled to hear that you are preparing for the festive season with your lovely selection of Maileg and Moulin Roty plush toys. It means a great deal to us that you recognise our high level of customer service.
We are especially pleased that the Maileg items arrived quickly, in perfect condition, and beautifully wrapped. We also strive to provide excellent support, so we are glad we could swiftly sort out the change to your delivery address.
Thank you again for your kind words and the five-star rating!
Kind regards,
Maison White
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I have ordered from this company on…
I have ordered from this company on line. Twice in the last month. Its so easy to pay and my parcels are despatched straight away. I can track.them very easily so.the whole process is painless and the quality of my jellycat soft toys are second to none. I shall definitely be ordering from them again.
November 12, 2025
Unprompted review
Reply from Maison White ltd
Thank you so much for your fantastic feedback following your recent orders!
We are delighted to hear that you find the online payment process so easy and that your parcels are despatched straight away and are easy to track. It's wonderful that the whole process is smooth for you.
We are also thrilled that you consider the quality of your Jellycat soft toys to be second to none.
We look forward to receiving your next order!
Great customer service
Great customer service and communication. I was trying to match some curtains and needed a new pair to go with them. Maison White had the perfect matching pair which were dispatched and arrived quickly. Thank you.
October 31, 2025
Unprompted review
Reply from Maison White ltd
Thank you for your wonderful review!
We are so pleased to hear that you experienced great customer service and communication while trying to match your curtains.
It is brilliant that we had the perfect pair you needed and that they were dispatched and arrived quickly.
We appreciate you choosing us!
Lovely company
Lovely company. My item was despatched speedily. Well wrapped. Product as described. Well priced. I will recommend and used this company again.
November 1, 2025
Unprompted review
Reply from Maison White ltd
Thank you so much for your truly lovely feedback!
We are delighted to hear that you had such a positive experience, noting the speedy dispatch, careful wrapping, and accurate product description. We are also pleased you found the item well priced.
We greatly appreciate your recommendation and look forward to welcoming you back again soon
Excellent support
Excellent support and delivery of a lovely product
October 29, 2025
Unprompted review
Reply from Maison White ltd
Thank you for your excellent review!
We are delighted to hear you received excellent support and delivery of your lovely product.
We appreciate your kind feedback!
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This company is elite in many ways .
This company is elite in many ways .
High quality products
Communication is exceptional
Packaging is above and beyond exceptional.
Prices are fabulous.
One of the best businesses I have ever shopped with .
Cannot fault anything .
Deserves a big 10/10 and above.
Wouldn't change anything about Maison White Ltd.
Who ever runs this buisness has exceptional high standards for there customers.
They care and it shows it every way.
November 3, 2025
Unprompted review
Reply from Maison White ltd
Hi Rachel
Thank you so much for this incredible, 10/10 review!
We are absolutely thrilled to hear you found our products, communication, and exceptional packaging to be elite and faultless. Hearing that our high standards and commitment to customer care shine through means the world to the entire team.
We genuinely appreciate your wonderful support and look forward to welcoming you back to Maison White soon!
Warm regards,
The Maison White Team
Great service
Great service. Delivered quickly and beautifully packaged.
Maileg large rose cot and rose plush bunny.
Perfect soft gift for granddaughter's 1st Christmas.
Thank you.
October 3, 2025
Unprompted review
Reply from Maison White ltd
We are absolutely delighted to hear that the Maileg large rose cot and rose plush bunny arrived quickly and that the beautiful packaging made it a perfect soft gift for your granddaughter's 1st Christmas. It means the world to us to be part of such a special occasion.
We genuinely appreciate your support!
Best wishes,
The Maison White Team
Injured penguin.....
Quick delivery & it was well packaged but unfortunately the tip of Stanley the penguins wing had broken 😕 I've managed to glue it back 😊. I guess the design & pointed tips don't travel well.
October 17, 2025
Unprompted review
DCUK DUCK - is gorgeous.
DCUK DUCK, arrived on time. I was kept informed of parcel’s journey throughout. Bought as a Christmas gift, very pleased with product supplied at a very competitive price. Will certainly deal with this company again.
October 14, 2025
Unprompted review
Reply from Maison White ltd
We're so pleased to hear that your DCUK DUCK arrived on time and that you were kept fully informed throughout the delivery process. It's fantastic that you are happy with the product, especially as a Christmas gift, and that you found our price to be competitive.
We truly appreciate your satisfaction and are thrilled that you intend to deal with us again. We look forward to welcoming you back!
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Very bad experience with this company
Very bad experience with this company. Very rude staff.
October 15, 2025
Unprompted review
Reply from Maison White ltd
No one was rude to you, you were just informed that we could not accept the multiple orders you had placed for the same item. This has obviously ruffled your feathers as you have gone out of your way to leave multiple negative reviews, all because we refused to process the 6 or so Jellycat Dragons you wanted.
As a Jellycat stockist, we strive to offer a great service to ALL of our customers - part of that is ensuring people, like yourself, don't come along and SCALP the products we sell.
So YES! you had a negative experience because we refused to honour your multiple purchases, despite the fact we have had dealings with you in the past where we explained - we limit Jellycat products to one per person, and informed you to not keep ordering as we wouldn't send them.
I am sorry you feel so disgruntled, but we made this decision so we would have happy genuine customers, not people buying up and reselling.
Ron was extremely rude even I was…
Ron was extremely rude even I was giving him business.
October 15, 2025
Unprompted review
Reply from Maison White ltd
SAME REVIEWER!!!
No one was rude to you, you were just informed that we could don't accept the multiple orders you had placed for the same item. This has obviously ruffled your feathers as you have gone out of your way to leave multiple negative reviews, all because we refused to process the 6 or so Jellycat Dragons you wanted. As a Jellycat stockist, we strive to offer a great service to ALL of our customers - part of that is ensuring people, like yourself, don't come along and SCALP the products we sell. So YES! you had a negative experience because we refused to honour your multiple purchases, despite the fact we have had dealings with you in the past where we explained - we limit Jellycat products to one per person, and informed you to not keep ordering as we wouldn't send them. I am sorry you feel so disgruntled, but we made this decision so we would have happy genuine customers, not people buying up and reselling.
Excellent
Excellent. Easy to use website. Good ordering process and quick delivery.
I had put a request in to be notified when my item came back into stock and was duly notified. Great service.
October 4, 2025
Unprompted review
Reply from Maison White ltd
Thanks for the great review, we're pleased to hear you are happy with our service
All round great service
Really good price for some Orla Kiely bedding that was much more expensive elsewhere. Excellent delivery time, great comms and a fabulous product. Would definitely buy from Maison White again. Thank you!
October 6, 2025
Unprompted review
Reply from Maison White ltd
Thanks for the great review, we're pleased to hear you are happy with our service
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Happy with my purchase
Received my order very quickly, everything was packed securely, I would recommend Maison White.
September 22, 2025
Unprompted review
Reply from Maison White ltd
Thanks for the lovely review Carol, we're pleased you are happy with our service and delivery. We always appreciate a recommendation <3
Swift dispatch and delivery of goods…
Swift dispatch and delivery of goods ordered.
September 10, 2025
Unprompted review
Reply from Maison White ltd
Thanks for the fab review, we're pleased we could get the items you ordered to you in speedy fashion
Nice selection of items
Nice selection of items. Received promptly. Thank you
September 20, 2025
Unprompted review
Reply from Maison White ltd
Thank you for the lovely review
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