Makeship Reviews 1,858

Bought a Doug the plushie for grandson back in July 2025 to recieve the totally wrong item this morning. Of course can't get a hold of anyone just fill out a ticket and wait,wait wait. I really feel we have waited long enough. Now I have to tell an 8 year old they sent the wrong package and gramma will not be ordering from this company again. UPDATE: Finally Doug the Bug arrived last night around 8pm. What a very long process. I would give the actual product 5 stars. But this whole ordering process and shipping and dealing with customer service has been enough for me! Cute product and well made

Everything was great

TL;DR, Makeship has turned to using sketchy companies like UniUniExpress and Yanwen to deliver their products and it's probably going to jeopardize their reputation if they don't do something about it.

UPDATE!!! If you ever get in a situation like me, know that the Makeship staff are more than happy to offer you support and make things right. My struggle is (hopefully) resolved after entrusting my package to a friend of mine. Since my issue was primarily with the courier and not the company themselves, I'll update my review to two stars (It was 4 stars, but I thought about it and decided that the struggle with the couriers they hired was a little too much to warrant a good star count, and I want my warning to stick. Sorry! The support team is still absolutely wonderful though).

Look, I really don't want to give this company 1 star. I've had pleasant experiences with Makeship in the past and they seem to be very receptive here, so I'm writing this review as a cry for help. I ordered the Psychopomp V2 plush all the way back in July, and the base price with all the shipping costs amounted to around $45. A little pricey, but worth it when you finally get them. There's the problem: They've started using companies like Yanwen and UniUniExpress now. When I found out that Makeship started using UniUniExpress, my heart sank. If you look for UniUniExpress reviews online, you're immediately BOMBARDED with thousands of negative reviews about how they steal packages or just straight up never deliver them! INCLUDING ME!!!!!!! My plushie has been tracked as "Delivery attempt failed, returned to warehouse" since Monday, and now that I know it's UniUni's fault, I have doubts of ever getting it.

I've contacted both Makeship Support and UniUni themselves in an attempt to make things right, but I'm writing about this as a warning sign of what may happen to customers in the future. Makeship, please do what you used to do 3 years ago and hire delivery services that actually do their job. I don't want anybody else losing their plushies that they spent good money on, and I certainly don't want to lose mine.

I love all the plushies I got they were so cool and you can tell how good the craftsman ship is also the delivery was most of the time earlier than expected I love the work keep it up

Plushies are high quality, just like the listing photos. Makeship help helped me to claim my badges when I accidentally used the wrong email to check out.

Great design of the Shiori Novella Plushie, Koseki Bijou Plushie, Nerissa Ravencroft Plushie, Fuwawa Abyssgard Plushie, Mococo Abyssgard Plushie! I really love how they turned out! Cute and Adorable!

Such great customer service! My package was delivered incorrectly and stolen. My son was so upset because we had been waiting more than 3 months for this plushy!
Bessie from Makeship made it right by issuing a re-delivery to my work address instead and it came so fast! She was very kind and I really appreciated her helping me out. Will definitely always order his plushies here!

I've gotten several plushies from Makeship over the years (currently sitting at 14 🫠) and never had an issue until recently, one of the plushies ended up having the wrong address/tracking number assigned to it (human error I imagine, as my address was correctly set on the order, but it happens sometimes!) so it got sent to someone else and I was devastated but customer service managed to get a free replacement sent after I figured out what had happened, and it arrived perfectly fine! I will say this, sometimes they may not be able to replace the plushie due to the limited number that they make, and I knew this, but I got super lucky here so I'll take it LOL.
Never be afraid to reach out to customer service if this happens, they will likely be able to get you a replacement, just make sure you go to your local post office first and have them check the destination of the tracking number (if you live in the US, I know that USPS is able to do this with their tracking numbers), and if the destination isn't your address, let customer service know right away because if you just come to them saying that your plush got delivered to a completely different state, they are gonna ask you check with your post first anyway. Best to take care of that first before reaching out, in my opinion.

The package took awhile to arrive but I was overall happy with my product

Ordered a ready to ship chance plush, took about 3 days to ship, went out for delivery about 6-7 days after shipping, arrived same day after it went out for delivery, would recommend buying!

I ordered the Doug the bug plush the lava monke plush and minke keychain by gorilla tag and I love them.
The shipping might have been long but that’s because they are limited edition pre orders but Idc about how long it took because they are all very high quality and the bags are also pretty cool so yea would recommend.

I love my product

I've had a lot of issues with USPS and with my package not arriving but the customer service has been very helpful! I highly appreciate all the help I've been given and I'm very satisfied.

Son was happy with the product

Very great company making great products and has great customer service

All my deliveries were made on the said time and all the replies to my tickets by support were very good and helpful.

Great quality plushies. Miss the thicker bags though.

Was a surprise gift for my mom as a late birthday present, alongside the other two going to my Grandma and one of my uncles, all three are Canadians

Fast response and solved the problem, instead of taking several days, so the problem with my order not being registered got solved and did not have to go through a hell for it

Quick (considering how far the package hat to travel) and the customer support was friendly, professional and ready to help.

In my case, the parcel carrier put up the wrong status (identity confirmed and delivered) even though no-one was home. Makeship quickly checked and updated me with the correct status and instructions - the carrier tried again the next day, no idea why they had set the wrong status.

I’d be happy to order from them again.