Makeup Reviews 

222
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the wide selection of products offered at competitive prices. They frequently report receiving their orders quickly, with items often arriving well-packaged and in good condition from Poland. Some consumers also highlight positive interactions with customer service, finding them helpful and efficient when issues arose. However, some customers also noted significant issues, including orders not being received at all or items arriving damaged and incomplete. Many people experienced unhelpful or unresponsive customer service, particularly concerning refunds or lost packages that were never resolved. Additionally, some encountered notable delays in delivery and persistent problems with tracking information or initial order confirmations.

What people talk about most

Product

People report ambiguous experiences with product quality and delivery, with many expressing satisfaction with... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction and a... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some experiencing fast delivery, receiving... See more

Price

Reviewers highlight ambiguous aspects of price, with many customers praising the great prices, good offers,... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordered a fragrance from MakeUp.ie. After a few days I noticed that the tracking number they gave me wasn't working with the courier. After seeing some very bad reviews I thought i'd been duped.... See more

Rated 3 out of 5 stars

No confitmation email upon order but order arrived ca. after more the 10days. Everything ok and what was ordered. Packaging not in a great condition. Its def not a scam but they could do better for... See more

Company replied

Rated 4 out of 5 stars

They have a great range of products at exceptional prices, which is why I ordered from them. Unfortunately, a few items arrived damaged, but their customer service was truly outstanding. They wer... See more

Company replied

Rated 4 out of 5 stars

I'm from Ireland and ordered a perfume set from them on 12 November at a very good price. I was a bit worried after reading the reviews but it arrived on 20 November perfect and well packaged. Only... See more

Company replied



Contact info

2.9

Average

TrustScore 3 out of 5

222 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 1 month

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2.9

All reviews

(222)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

Glad with the quality of products

Not sure why some people have left negative reviews, but my recent purchase from Makeup.ie was a great experience. I ordered two perfumes and paid through PayPal, ensuring a secure transaction. The website was easy to navigate, the ordering process was smooth, and the perfumes arrived promptly and in excellent condition. I highly recommend Makeup.ie, especially with the added security of PayPal payments.

June 21, 2023
Unprompted review
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Reply from Makeup

Thank you very much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We hope your future shopping experiences will be as pleasant as the one you described :)

Rated 5 out of 5 stars

Great choice of products

I was a bit hesitant to order because of few bad reviews but I decided to give it a go, and they did not dissapoint. Great choice of products, bargain prices and speedy delivery. Top service, highly recommended.

May 31, 2023
Unprompted review
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Reply from Makeup

We are sincerely glad to read that you are happy with the service and the delivery. We will continue doing our best to make sure that all upcoming shopping experiences with us will be as great for you as possible :)

Rated 1 out of 5 stars

Never got my item

Never got my item. They use the worst delivery provider, ups.ie. They didn't try to resolve the issue with the delivery but got the item back. Awaiting for the refund.

May 30, 2023
Unprompted review
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Reply from Makeup

We are sorry to read that you were not happy with the delivery service.
Unfortunately, it is not possible for us to physically control the delivery after the parcel crosses the Irish border but we always try to get any updates for our customers from the courier company. In case, the courier company is not able to deliver the package and decides to return it, it is not possible to request the re-delivery.
We highly respect the clients and will do our best to improve our service.

Rated 2 out of 5 stars

Broken lid on Hair Tonic

Ordered a bottle of hair tonic for €19 as it costs €25 locally - when it arrived the lid was broken and the tonic had leaked in the box - when I notified makeup.ie they blamed the courier and offered me a €3 discount on my next order - when I refused and demanded either a refund or a replacement they said that a replacement was not possible and the only way I would get a refund would be to post the item back to them in Poland and asked me to confirm that the item remained unused and unopened - I asked them how I could return an item that had no functioning lid as it would leak everywhere and also how they could ask if it was unopened and unused when the whole issue was that the lid was broken upon delivery and it is therefore both open and having leaked - used - at this point posting it back at my own expense to Poland seems pointless - all this to save €6 from buying it locally !!! Update - refund finally granted on May 31st!

May 22, 2023
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Reply from Makeup

We are sorry to read that you were not satisfied with our service.
Unfortunately, it is not possible for us to physically control the delivery after the parcel crosses the UK border and even though it is not a usual practice sometimes items can get lost or damaged during transportation.
If such a situation occurs we are trying to do our best to find a solution that will be suitable for our customers, i.e. we offer discounts to smooth any inconvenient situation over.
We will do our best to improve our service.

Rated 1 out of 5 stars

Fake products

I purchased a Cosmelan peel from this site but there’s no way the product I received is authentic. Having had this peel done in the past by a dermatologist I knew what to expect, and my skin would react. When I used this product absolutely nothing happened, no redness, no peeling nothing. I can therefore only assume that this site sold me a counterfeit product and nothing else. I will be raising a formal complaint with comreg as well.

May 24, 2023
Unprompted review
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Reply from Makeup

We are sorry to read that you are not satisfied with your purchase.
We have been one of the biggest beauty retailers in Europe for more than 10 years and have served tens of thousands of customers since. We have supplied original products only since the very beginning. Any other practice is strictly against our code of ethics. Our long-term existence is linked to our continued growth and it is evidence of the high quality of our products and services.
Please feel free to contact our customer support service directly and we will gladly assist you.

Rated 5 out of 5 stars

Reliable and have a great variety! very happy!

I was worried to order cause of the bad reviews here, but the order went through everything went as expected and package arrived on time with all the things I ordered, it is quite a normal/ short time for it to arrive since it came from Poland. Extremely happy to have now access to make up and all sort of accessories from Poland! Definitely going to reorder!

May 24, 2023
Unprompted review
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Reply from Makeup

We are sincerely glad to read that you are happy with your purchase and our service. We will continue doing our best to make sure that all upcoming shopping experiences with us will be as great for you as possible :)

Rated 1 out of 5 stars

Customer service is absolute trash

Ordered a nail polish, a foundation and a solid perfume. Items arrived in a thin plastic mailer with a single sheet of brown paper around it. As nail polish was in a glass bottle it had shattered coating all items in nail polish and broken glass. What I received was a leaking broken mess. So far not ideal as items were clearly broken due to poor packaging. I asked for a replacement and assumed new items would be sent. What happened next was truly why I gave a one star review for makeup.ie's atrocious customer service. I got in touch with them providing evidence of damage through their customer form. They then asked me to send an email with multiple pictures as evidence. This had already been provided clearly! They also insisted I keep this shattered leaking package until they had resolved my case. I live in an apartment so you can imagine how terrible that smelled. They then ask again for more evidence despite clearly providing this twice already!?! So a total of 17 photos and a video all which clearly show the problem and still no resolution. 18 days and several emails later they tell me they can't send a replacement due to "technical issues" and give me some nonsense about the courier repackaging my items. The customer doesn't care who packaged the items, it is the sellers responsibility to deliver items to you. Company offers a discount of 2/3 of the damaged items. As an FYI to everyone you are not required to accept "discounts" for damaged goods. You are legally entitled to a refund or replacement. A discount is a ploy to try to get you to spend more money in their store. Now the company insists I return to Poland the broken, leaking package in order to get a refund. A refund I am still waiting for over a month after I ordered. This company is trash and I will never use them again. Notino is much better

April 8, 2023
Unprompted review
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Reply from Makeup

We are sorry to read that you were not satisfied with our service.
Unfortunately, it is not possible for us to physically control the delivery after the parcel crosses the Irish border and even though it is not a usual practice sometimes items can get lost or damaged during transportation.
If such a situation occurs we are trying to do our best to find a solution that will be suitable for our customers, i.e. we offer discounts to smooth any inconvenient situation over. Since we are an online store, we need the specific evidence (photo proofs) that the products were damaged and that they were sent from our shop.
Therefore, we hope that your case will be resolved as well.

Rated 1 out of 5 stars

Be aware of this company.i bought 2…

Be aware of this company.i bought 2 electric toothbrushes and they sent me a broken one and wont replace or fix it i notified them straight away and they said they wont replace without the box that my receipt means nothing. I have reported them to comreg. Comreg have replied to say YES thry are absolutly in breach of customer rules and have forwarded the complain to European Consumer Centre as this company is polish.

May 15, 2023
Unprompted review
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Reply from Makeup

We are sorry to read that you were not satisfied with your purchase.
Please note that we always consider the query in case our customer receives a damaged/broken product.
Kindly note that we consider all the queries and thoroughly check all the materials requested from the customer.
We highly respect the clients and will do our best to improve our service.

Rated 5 out of 5 stars

Great variety of products to choose…

Great variety of products to choose from notified when order ships and tracking information provided very quick customer service response

May 12, 2023
Unprompted review
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Reply from Makeup

We are sincerely glad to read that you are happy with your purchase and our service. We will continue doing our best to make sure that all upcoming shopping experiences with us will be as great for you as possible :)

Rated 3 out of 5 stars

I order something but

I order something but, the system process verry slow the order, I have to wait lot of time

May 11, 2023
Unprompted review
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Reply from Makeup

We are sorry to read that you were not happy with your shopping experience with us.
Unfortunately, it is not possible for us to physically control the delivery after the parcel gets sent from our warehouse but we always try to get any updates for our customers from the courier company.
We highly respect the clients and will do our best to improve our service.

Rated 5 out of 5 stars

Happy regular customer:)))

I have ordered good few times from Makeup.and I must to say that delivery was incredible fast, prices good, selection of products satisfy.i definitely will stick to this online store.strong 5* from me with no doubts!!!
Happy regular customer

April 12, 2023
Unprompted review
Makeup logo

Reply from Makeup

We are sincerely glad to read that you are happy with your purchase and our service. We will continue doing our best to make sure that all upcoming shopping experiences with us will be as great for you as possible :)

Rated 1 out of 5 stars

Guerlain, Souffle de Parfum 50 ml

I bought a parfum, Guerlain Souffle de Parfum 50ml and cannot say that this is a genuine parfume. I regret to spend money on this site for a fake parfum. Very disappointed.

March 13, 2023
Unprompted review
Makeup logo

Reply from Makeup

We are sorry to read that you were not satisfied with your purchase.
All products presented on our website are authentic. Over the years we have been cooperating only with reliable suppliers.
We value the trust of our customers, therefore we offer only authentic products of brands. The basic principles of checking the authenticity of a product is a barcode, which contains encrypted information concerning the country of origin and the batch code, the decoding of which provides information on the production date.
Please feel free to contact our Cusomer Service and we will be more than happy to assist you.

Rated 5 out of 5 stars

Happy Customer

This is the first time I have ordered from this company.
I found my experience with them to be very professional from start to finish. My parcel arrived today, very happy with products and they were all well wrapped. I will be ordering again soon. Thank you.

March 8, 2023
Unprompted review
Makeup logo

Reply from Makeup

We are sincerely glad to read that you are happy with your purchase and our service. We will continue doing our best to make sure that all upcoming shopping experiences with us will be as great for you as possible :)

Rated 5 out of 5 stars

Great website with free shipping offers

I made 2 orders on Makeup.IE recently. Both orders took a week or so to arrive from Poland. Items were well packaged and as decribed on their website. They currently offer free shipping to Ireland for orders over €19.

February 2, 2023
Unprompted review
Makeup logo

Reply from Makeup

We are sincerely glad to read that you are happy with your purchase and the delivery. We will continue doing our best to make sure that all upcoming shopping experiences with us will be as great for you as possible :)

Rated 5 out of 5 stars

I was skeptical at first

I’ve read some reviews on makeup.it, co.uk and .es and was met with some positive and negative reviews. I’ve heard people say they’ve never received their order or that they had to contact the company for a refund. I was skeptical to order from here since they had some perfumes for a lot cheaper than any other store I could find but ordered anyway with PayPal. My order took a week to ship from Poland to Ireland and everything was nicely packaged. I received a tracking number for UPS and it arrived earlier than it was meant to which was a really nice surprise. I also received 2 testers for other perfumes for free which was a nice little addition. Safe to say I’ve had a really good experience with them and I’m very happy with the price I picked my perfumes up at. Have to recommend.

January 27, 2023
Unprompted review
Makeup logo

Reply from Makeup

We are happy to know that you are satisfied with your purchase. We do hope that all your future shopping experiences with us will be as great for you as possible :)

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