Ordered a fragrance from MakeUp.ie. After a few days I noticed that the tracking number they gave me wasn't working with the courier. After seeing some very bad reviews I thought i'd been duped.... See more
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Review summary
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Reviews shaping this summary
No confitmation email upon order but order arrived ca. after more the 10days. Everything ok and what was ordered. Packaging not in a great condition. Its def not a scam but they could do better for... See more
Company replied
They have a great range of products at exceptional prices, which is why I ordered from them. Unfortunately, a few items arrived damaged, but their customer service was truly outstanding. They wer... See more
Company replied
I'm from Ireland and ordered a perfume set from them on 12 November at a very good price. I was a bit worried after reading the reviews but it arrived on 20 November perfect and well packaged. Only... See more
Company replied
2.9
Average
222 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 1 month
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Perfume
I bought Chloe perfume off this site for a great price. It came within a week and the perfume is perfect. I received numerous shipping updates to reassure me & the perfume is perfect. I will shop here again for sure
June 3, 2025
Unprompted review
Reply from Makeup
Thank you for your wonderful feedback! We are so pleased to hear that you are happy with your Chloe perfume, the fast delivery, and the updates along the way.
We look forward to welcoming you back again soon!
Order never arrived
Order never arrived. Company won’t refund until they have claimed from the courier.
All staff who answer the phone are rude and emails are ignored. The worst customer service I’ve ever experienced.
Money taken May 2nd. Delivery due mid May which never arrived. I had to chase the courier myself to find out what the problem was. Now into June and still no sign of my refund.
This company are truly disgraceful. I will never buy from them again.
May 2, 2025
Unprompted review
Reply from Makeup
We regret the inconvenience caused by the delay in your order and appreciate your patience. Please be advised that our policy requires a claim to be made with the courier prior to issuing refunds. Unfortunatelly, there is no delivery company which can be fully immune to such situations but we are always ready to provide the necessary assistance.
We would like to confirm that your refund was processed on 12.06.25. We apologize for any earlier communication shortcomings and are committed to improving our service.
Should you require further assistance, please do not hesitate to contact us directly.
Avoid avoid avoid !!! Do not purchase from these scammers
Very bad company. Avoid !! Do not buy from these. They are a scam.
Ordered a few items for the first time from makeup and evri showed they delivered it. On the tracking photo the driver held the box up to the letter box and that’s it. Didn’t post it though ( would have been too big t post anyway ). And did not leave it anywhere. Told the seller - makeup. They told me to sign a lost parcel form. I did sent it back. Told me it wasn’t good enough and the claim would be closed. Without refunding me. I have had to go through my bank and open a dispute with them myself. Avoid. Bad customer service.
May 20, 2025
Unprompted review
Reply from Makeup
We apologize for the inconvenience caused by the delay in delivering your order and thank you for your patience. Kindly note that our policy mandates filing a claim with the courier before a refund can be issued. While no delivery service is entirely immune to such issues, we remain committed to providing full support whenever these situations arise.
We confirm that your refund was processed on 06.06.25. We regret any shortcomings in our prior communications and are dedicated to enhancing our customer service.
If you need any further assistance, please feel free to contact us directly.
I ordered hair product 5 last week I…
I ordered hair product 5 last week I didn't receive any confirmation email I used the app to check the status of my order found it being delivered however I didn't receive anything no tracking number there tried to used the form online to inquire about my order no response really disappointed
May 28, 2025
Unprompted review
Reply from Makeup
We are sorry to hear about your experience and take allegations like this very seriously.
After thoroughly checking our system, we are unable to locate any order under your name.
If you believe this review is linked to a genuine purchase, we kindly ask that you contact our customer support team with your order number and any relevant details so we can investigate this case and assist you directly.
Have ordered a few times everything was…
Have ordered a few times everything was perfect except last order I had a hair mask which was damaged but I will order it in a bottle next time as it was leaking from the sachet boxes do be crushed but I'm not sure if that's from courier or not before that I had a busted heat protection spray but I can't complain to much as everything else in packages were top notch and a bargain excellent quality for products that were not damaged .
May 1, 2025
Unprompted review
Reply from Makeup
Thank you for your continued support and valuable feedback. We are sorry to hear about the damaged sachet and spray in your recent order. As all items are shipped from Europe, occasional transit damage may occur despite our careful packaging.
We appreciate your understanding and are glad to hear you are satisfied with the overall quality. We look forward to serving you again.
!!! Empty contents
!!!!
March 2025
Do not order from this company !!!
I ordered dry shampoo for€12 from the brand ice cream .
When I received my order the can was empty .
Unbelievable
March 25, 2025
Unprompted review
Reply from Makeup
Thank you for your message and for taking the time to share your experience.
First of all, we truly appreciate your patience and cooperation during the entire communication process. Thanks to your detailed responses and the photos you provided, we were finally able to come to a clear conclusion: unfortunately, the item you received was defective.
Please also keep in mind that all our orders are shipped directly from Europe. While we do our best to ensure that each product is carefully packed and checked, there are rare cases where damage or defects can occur during long-distance transport, which is beyond our control. Sadly, this seems to have been the case here.
As a result of our investigation, and thanks to your active involvement, we have already issued a full refund for the defective item. We are sorry that this situation caused you frustration, and we truly hope this resolution reflects our commitment to fair service.
Should you have any further questions or concerns, we’re always here to help.
I ordered from Makeup.ie many times
I ordered from Makeup.ie many times. Delivery was fast, products were good quality, customer service was helpful. I recommend this site.
January 16, 2025
Unprompted review
Reply from Makeup
Thank you so much for your kind words and recommendation! We are delighted to hear you have had consistently positive experiences with our delivery, product quality, and customer service.
We truly appreciate your support and look forward to your next visit!
I made 3 orders
I made 3 orders, all was fine, all products included, wrapped very carefully, thanks, will order again.
April 20, 2025
Unprompted review
Reply from Makeup
Thank you for your valued feedback and continued trust in our service. We are pleased to hear that your orders arrived complete and carefully packaged. It is our priority to ensure a positive experience for our customers, and we look forward to the opportunity to serve you again in the future.
Bad experience
Bought a perfume (Order 1735470062-0027) apparently they tried to deliver with no success and straight away was return to the sender. I request the refund 3 month ago, and i havent got my money back. Very bad customer service. I’m sure I didn’t get the refund.
January 20, 2025
Unprompted review
Reply from Makeup
Thank you for your message. We regret any inconvenience you may have experienced regarding your recent order. Upon reviewing our records, we can confirm that the refund for order number has been processed.
We apologize if this was not clearly communicated and for any confusion caused. Should you require further assistance or documentation regarding the refund, please do not hesitate to contact our customer service team. We appreciate your feedback and remain committed to providing a higher standard of service moving forward.
Honest experience
I was concerned reading some of the reviews to be honest. However I can only relate my own experience. Got a couple of Royal Denta toothbrush multi packs delivered for almost half the price elsewhere. Very fast delivery to Ireland and well packaged also.
April 6, 2025
Unprompted review
Reply from Makeup
Thank you for your feedback. We are pleased to hear that your order was delivered promptly and met your expectations. Your satisfaction is greatly appreciated, and we look forward to serving you again.
"If only all companies were as good....
"If only all companies were as good as this one"! From the moment I placed my order until it duly arrived,slightly earlier than promised,my experience was nothing short of EXCELLENT! The process went as smooth as clockwork.I am delighted with my purchase's,which arrived earlier than expected,extremely well packaged,and were considerably cheaper than elsewhere.I would have no hesitation in recommending this company and will be re-ordering from them in the future,with the added bonus of €5 off my next purchase.Take a bow Makeup.ie for a job well done.
Sincerely,
Conor.
April 3, 2025
Unprompted review
Reply from Makeup
Thank you sincerely for your kind and thoughtful words. We are truly delighted to know that your experience with us exceeded expectations, from order placement to delivery. Your satisfaction is our highest priority, and it is wonderful to hear that our service, pricing, and packaging met your needs. We greatly appreciate your recommendation and look forward to welcoming you back for your next purchase.
Happy with my purchase
Ordered 2 items for my man, everything arrived in a good condition and took just a week to receive it.
March 18, 2025
Unprompted review
Reply from Makeup
Thank you for your order! We truly appreciate your feedback and are pleased that you had a positive experience. Should you need anything else, feel free to reach out!
Absolutely pathetic
Absolutely pathetic, order some fragrances it first it came through fine, but the second order i place, two bottles were in bits, emailed them constantly with proof and no replies. Just wasted money down the drain, no concept of refund or returns
March 13, 2025
Unprompted review
Reply from Makeup
We apologize for the inconvenience you've experienced and truly understand your frustration. We are unable to locate your account or order in our system as you did not provided any details of your order as it had been requested by Trustpilot. Please contact our customer support team with your order number or more specific details, and we'll be more than happy to assist you in resolving the issue as quickly as possible. Thank you for your time.
Great product choice with prices that…
Great product choice with prices that beat all competitors as far as I can see. I ordered a colour wow root concealer and it was despatched promptly with good communication, it took a few days to arrive but did so with excellent packaging and in perfect condition. I have just ordered more products from them and will continue to do so.
March 14, 2025
Unprompted review
Reply from Makeup
Thank you so much for your wonderful feedback! We are thrilled to hear that you are happy with your order and the concealer you received. We look forward to serving you again soon, and thanks again for choosing us.
Don't shop there!
Don't shop there!
Didn't get my full order and they refused to send a refund.
P.S. Their customer service is very bad. I've had to emailed them numerous times only to get replied they need photo of my parcel, which I don't have as I wasn't home while my parcel was delivered, also, package was sealed and unpacked,when I got it, so why would i have to do a photo?
1 missing product, which wasn't sent to me or magic happened and dissapeared from the box.
January 10, 2025
Unprompted review
Reply from Makeup
Thank you for providing on your recent order. We sincerely apologize for the disappointment and inconvenience you've experienced.
Please note all the products were securely packed and sent to you. You were provided with a video of the packaging process which additionally showed the correctness of the packaging process. As mentioned before, we have packed the product from our side. Moreover, we have offered a discount on your next order to show that we are ready to cooperate and compensate for this unfortunate incident.
I would absolutely not recommend…
I would absolutely not recommend ordering anything from this shop. I received an incomplete order. Out of 6 products ordered, only 1 was delivered.
The company does not take responsibility and tells me to contact the courier company and claim a refund from them, whereas the makeup.ie itself received the payment for the products I ordered.
If you claim you send all the products, where are they then?
I will never do shopping on your website again, and I will not recommend it to anyone.
February 22, 2025
Unprompted review
Reply from Makeup
We are truly sorry to hear about your experience and understand your frustration. We take issues like this seriously, and it is certainly not our intention to cause any inconvenience. While we do rely on couriers to handle deliveries, we understand that as the seller, it is our responsibility to ensure that orders are completed properly.
The video recording of the packaging process, taken at the time of packaging, shows that all the products were placed in the box and securely packed. In such cases, additional contact with the delivery company can be highly helpful, which is why we provided you with further instructions. We would be very grateful if you could participate in the investigation, as your assistance is necessary.
We value your business and hope to resolve this as quickly as possible. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
DO NOT USE IT
This is one of those companies that I "wholeheartedly" would not recommend you use for purchases. If you receive your order in a torn and wrinkled package - that is nothing compared to how much effort you will have to make to return it. In my case, the return application was completed within 3 days, but despite this, everything was done by this company to prevent this from happening. I was required to submit even a manufacturer's report, which was not only absurd, but even illegal. To solve the problem I had to seek legal advice.
January 28, 2025
Unprompted review
Reply from Makeup
We are truly sorry to hear about your frustrating experience, and we completely understand how disappointing it must have been. This is certainly not the experience we want our customers to have, and we apologize for the inconvenience caused by the return process. The refund for the return was sent back on February 2nd 2025 - a couple of days later after the return had been accepted.
I recommend
Order placed on Saturday 8th Feb. It arrived in Ireland in 5 working days on Friday 14th Feb. Products as described, well packed shipped with live DPD tracking number. Very good prices. I recommend 100%.
February 14, 2025
Unprompted review
Reply from Makeup
Thank you so much for your wonderful feedback! We are thrilled to hear that your order arrived on time and that you were satisfied with the products and packaging. We truly appreciate your recommendation and your kind words about our prices and service. If you need anything else in the future, don’t hesitate to reach out.
Don’t worry guys they are legit
I must admit if I had read the reviews before I had ordered I would have never ordered my package and hence would have never received the bargain I got. The team at makeup sent me three emails after my order confirming my delivery, then the tracking number, then that it was received by Evri. Evri then kept me updated until delivery. I ordered on the 01/02/25 which is a weekend day and I got my packed on the 06/02/25. Which is only 4 working days. I am also happy with my products and so was my wife.
The only advice I would give is for makeup to just be honest and say they are ran from Poland. This is completely fine as Poland are an EU nation with strict regulation. Apart from that I am great full for my order and I would advise anyone sitting there reading these negative comments and worrying to just stop worrying.
February 6, 2025
Unprompted review
Reply from Makeup
Thank you so much for your thoughtful and detailed feedback! We're thrilled to hear that you received your order quickly and were satisfied with both the products and the service. It’s great to know that both you and your wife are happy with your purchase, and we truly value your positive recommendation. Please additionally note that the information about our location is indeed indicated on our website, which can be found in the Terms of Use section.
Excellent company,recieved everything I…
Excellent company,recieved everything I ordered and all in perfect condition,ive purchased many items from this company over the years,and always will.👍🇨🇮
January 15, 2025
Unprompted review
Reply from Makeup
Thank you so much for this comment and continued support!
We're thrilled to hear that everything arrived in perfect condition and that you've had such positive experiences with us over the years.
We truly value your loyalty and look forward to serving you for many more years to come!
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