Sadly I had a very bad experience with Makeup UK, EVRI delivered the package late the box was soaking wet & left in front of my front door the bell was not rung and 5 people in the house could confir... See more
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Review summary
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Reviews shaping this summary
Don’t order anything from them total scam. Order 200£ worth of items almost 20kg , wrapped parcel is just one layer paper tape and parcel opened from both side for poor packaging, half item missing an... See more
Company replied
My order number is #1775588385-0792 On Monday 13th my parcel was delivered to the wrong address! I tried to call customer service today on 15th at 16:22 girl on the phone been probably working... See more
Company replied
Big five star rating for Make Up UK . I ordered Clinique products on Monday 13th 2025 and received on Saturday 18th 2025. Original Clinique products in sealed boxes in perfect condition. Really good... See more
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Company details
Written by the company
Welcome to the wonderful world of MAKEUP! This is the place for beauty inspiration, experiments and never-ending variety of products to please even the most demanding taste. More than 300 million users from different countries annually purchase over 50 million of goods on our website. We let our clients be capricious and peaky, but we always try our best to satisfy them. MAKEUP already works in 19 European countries, including Italy, France, Germany, Austria and Hungary. Each of them accepted our beauty retail, allowing European citizens to enjoy an individual approach, high-quality products and quick delivery. There should be no boundaries and barriers for beauty, so every day we actively develop and expand the horizons of MAKEUP. We create a unique beauty universe.
Contact info
United Kingdom
- makeup.uk
3.0
Average
697 reviews
Replied to 91% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The parcel recieved on time and like…
The parcel recieved on time and like most businesess with web address.co.uk are much reliable Makup.uk proved to be genuine.I had lost some money to a fake business in the past and was a bit afraid.Now i am happy with them atleast.
January 26, 2026
Unprompted review
Reply from Makeup.uk
Thank you for sharing your experience.
We are delighted to hear that your order arrived on time and that you found our service reliable. We understand how frustrating it can be to deal with unreliable sellers, and we are pleased to have restored your confidence in shopping with us.
Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Pleasant experience
Only took 6 days to receive, and was shipped out the day after my order. Considering it was posted from Poland to UK, I'm happy.
January 5, 2026
Unprompted review
Reply from Makeup.uk
Thank you for taking the time to share your experience.
We are pleased to hear that your order arrived promptly and that you were satisfied with the shipping process, especially considering the distance from Poland to the UK. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Blush Stars From The Stars Blush 03 Pink Loveliness
I have ordered Stars From The Stars Moonkissed Baked Blush 03 Pink Loveliness. I ordered it 09.01.2026 and it has been delivered by Evri on 15.01.2026. It is very well packed in a box and paper to secure it, not like other companies just put it in to the plastic bag. Brand new. Very nice baby pink lilac blusher. This company it is not a scam. It is based in Poland In Warsaw. There is a phone number on their website. They are not scam. All very fast, very well packed, brand new. 6 days delivery from Poland. Thank you. Will definitely use again.
Anna
January 15, 2026
Unprompted review
Reply from Makeup.uk
Thank you very much for your detailed and positive feedback.
It is wonderful to know that you are satisfied with both the product and our service.
We sincerely appreciate your kind words and look forward to serving you again in the future.
I don't recommend this site for…
I don't recommend this site for shopping. They ship opened, used products and don't accept returns. I was scammed.
January 9, 2026
Unprompted review
Reply from Makeup.uk
We are very sorry to hear about your experience and take such concerns extremely seriously. We would like to clarify that all of our products are brand new and carefully inspected before shipment. We do not sell used items, and customer satisfaction is a priority for us.
If there has been any misunderstanding or issue with your order, we strongly encourage you to contact our customer service team directly so we can investigate and resolve the matter promptly. We are committed to ensuring our customers receive the products they ordered in perfect condition.
Highly recommended
Despite my wife having reservations about ordering from Makeup due to a few bad reviews, I placed an order with them for some Lancaster dry oil suntan lotion.
I can most certainly recommend Makeup to anyone, the prices were better than anywhere else and the items were well packed and delivered in 6 days.
January 9, 2026
Unprompted review
Reply from Makeup.uk
Thank you for taking the time to share your experience.
We are delighted to hear that your order arrived promptly, was well packed, and met your expectations. It is wonderful to know that you found our prices competitive and that you feel confident recommending us to others.
We sincerely appreciate your feedback and look forward to serving you again in the future.
Excellent company
Excellent company ! Just ordered 3 perfumes - no problems with delivery etc. and the perfumes are great. I think a lot of negative reviews may be over length of delivery times, but I'm guessing it's because people haven't noticed this is a Warsaw-based company, so that's only to be expected. No complaints from me - will definitely use again.
January 5, 2026
Unprompted review
Reply from Makeup.uk
Thank you very much for your kind review and for sharing your positive experience with us.
We are delighted to hear that your order was delivered without any issues and that you are happy with the perfumes. We also appreciate your understanding regarding delivery times and our Warsaw-based operations.
Thank you for your trust and recommendation. We look forward to welcoming you back again soon.
Great products and prices
Great products and prices, but no delivery options - just Evri - so far 3 of my 5 orders have gone missing at Evri depot and this is a reason I don’t order anymore although Makeup issue refunds, but the whole experience is not worth the hassle
November 9, 2025
Unprompted review
Reply from Makeup.uk
Thank you for your feedback and for your kind comments regarding our products and pricing.
We are truly sorry to hear about the delivery issues you have experienced. We understand how frustrating this can be and appreciate you sharing your concerns. While refunds are always provided when issues occur, we regret that the delivery experience has impacted your confidence in ordering from us.
Your feedback is important and has been shared with the relevant team as we continuously review our delivery options and services. We hope to be able to offer an improved experience in the future.
Sadly I had a very bad experience with…
Sadly I had a very bad experience with Makeup UK, EVRI delivered the package late the box was soaking wet & left in front of my front door the bell was not rung and 5 people in the house could confirm. When pulled open two of the items metal containers were badly dented. These were supposed to be xmas presents. I sent photos of the package & contents.
I was asked to re package the torn wet box and damaged goods & arrange with EVRI to collect. Its Christmas i have no present or time now. I do not feel MakeUK were helpful under the circumstances & I am very disserpointed in them. The goods & packaging are now in my waste bin.
December 22, 2025
Unprompted review
Reply from Makeup.uk
We are truly sorry to hear about your experience and understand how disappointing this must have been, especially during the Christmas period.
Unfortunately, once an order is handed over to the courier, delivery conditions are outside of our direct control. That said, when you contacted us and provided photos of the dented metal containers, we immediately offered to arrange a return at our expense, in line with our standard procedure and courier claim requirements.
To proceed with a claim through the courier, the damaged items and packaging needed to be collected, however we understand that you chose not to return the items and later disposed of them. Without the goods being returned, we were unfortunately unable to process a refund.
If you are still able to return the items at any point, please do not hesitate to contact us, we would be more than happy to review your case and do our best to help.
We appreciate your feedback and sincerely regret that this experience did not meet your expectations.
i made my order on the on the 22nd dec…
i made my order on the on the 22nd dec , i checked this morning to track my order , evri showing that still has not been received by the delivery company , not sure what they waiting for ? i am sorry ,
my order was received 2 days after i made the phone call , so i'm changing my 1 star to 4 . the evri tracking is real bad , it keep showing , not retrievable. products received , well packaging , cheapest online. iam just not sure why its makeup.uk and everting set in Poland ?
December 22, 2025
Unprompted review
Reply from Makeup.uk
Thank you for taking the time to update your review and for sharing your experience with us.
We are pleased to hear that your order was delivered and that you were satisfied with the products, packaging, and pricing. However, we sincerely apologise for the confusion and frustration caused by the Evri tracking updates. We understand that unclear or delayed tracking information can be concerning, and we appreciate your patience while the delivery was completed.
Regarding your question, while we operate under the Makeup.uk brand, our logistics and fulfilment centres are based in Poland. This allows us to offer a wide range of products at competitive prices, while continuing to serve customers in the UK.
Thank you again for your feedback and for revising your rating. Your comments are valuable and help us improve both our service and communication.
Ordered 3 weeks before Xmas and order…
Ordered 3 weeks before Xmas and order not even in the UK yet and today is Christmas Eve.
AVOID this company AT ALL COSTS.
December 24, 2025
Unprompted review
Reply from Makeup.uk
Thank you for writing the comment. We regret that you were dissatisfied with your experience.
The order was placed on 17 December and was subsequently dispatched in accordance with our processing times. The parcel was successfully delivered on 29 December, which falls within the expected delivery timeframe during the Christmas peak period.
Please note that international shipping and customs clearance times may vary, particularly during seasonal periods, and are outside of our direct control.
We remain committed to fulfilling orders as efficiently as possible and appreciate your understanding.
Not sure why this company have low…
Not sure why this company have low reviews- but i can share only good experience with them. Ordered Memoize Luxuria perfume for very good price and today i got it. Yes it took 7 days but all delivery was updated with evri and it was worth to wait a little longer. Will order again from them. Thank you Makeup.uk
December 20, 2025
Unprompted review
Reply from Makeup.uk
Thank you for your positive feedback.
We are pleased to hear that you were satisfied with your purchase and delivery experience, and that the tracking updates provided clarity during the process. We appreciate your patience and your kind comments regarding our service and pricing.
Dodgy website
I was searching for Bahara King 200ml, and Google directed me to this website. The price difference of only £3 between the 100ml and 200ml sizes seemed suspicious. Reading the reviews here helped me avoid wasting my time.
December 18, 2025
Unprompted review
Reply from Makeup.uk
Thank you for sharing your feedback.
We understand your concern regarding pricing differences. Our prices are based on supplier availability and promotions, which can sometimes result in minimal variation between sizes. We are a legitimate Polish-based company and encourage customers to contact our support team directly if they require clarification before placing an order.
We appreciate you taking the time to leave a review.
Don’t be put off by bad reviews
Ordered on the website but then saw the reviews here. Didn’t expect to receive anything but dispatched the next day and took delivery today! Don’t be put off by a few bad reviews.
December 4, 2025
Unprompted review
Reply from Makeup.uk
Thank you very much for taking the time to share your experience. We truly appreciate your honest feedback.
We are delighted to hear that your order was dispatched promptly and delivered as expected. Your reassurance to others means a lot to us. While we always strive to provide a smooth and reliable service, we understand that occasional issues can happen, and we continuously work to improve.
Very helpful order delivered on time…
Very helpful order delivered on time and customer service was very quick
November 30, 2025
Unprompted review
Reply from Makeup.uk
Thank you very much for your kind review. We are delighted to hear that your order was delivered on time and that our customer service team was able to assist you quickly. Your positive feedback is greatly appreciated and encourages us to continue providing the highest level of service.
Niche perfume purchase
Received confirmation email, tracking reference and delivered in good time. Excellent item with free perfume sample. Good packaging. Very pleased with service
November 28, 2025
Unprompted review
Reply from Makeup.uk
Thank you for taking the time to share your feedback. We are delighted to hear that your niche perfume purchase arrived promptly and that you were pleased with the item, the complimentary sample, and the packaging. It is wonderful to know our service met your expectations.
Nearly didn’t order
I checked makeup.uk reviews before purchasing. Based on the low score I nearly didn’t place an order but thought I would only be losing £20 odd if it all went wrong.
As it was everything went well and my order arrived today, 5 days after I placed it. So no complaints from me.
November 28, 2025
Unprompted review
Reply from Makeup.uk
Thank you for sharing your experience with us. We appreciate your honesty and are pleased to hear that, despite initial concerns, your order arrived safely and within the expected timeframe.
We understand how important trust is when shopping online, and we are glad we had the opportunity to demonstrate the reliability of our service. Your feedback helps reassure future customers and encourages us to maintain high standards in everything we do.
Thank you all so much for your views…
Thank you all so much for your views and reviews.
I was going to place an order but have now decide against it
November 27, 2025
Unprompted review
Reply from Makeup.uk
Thank you for sharing your thoughts. We are sorry to hear that you have decided against placing an order.
We hope you may consider giving us a chance in the future. If you have any questions or if we can provide any reassurance, please do not hesitate to contact us.
A very happy customer
Everything as described (even got a freebie)Delivery time was up to 5 working days which is very reasonable. The prices are great. Highly recommended ⭐️⭐️⭐️⭐️⭐️
November 14, 2025
Unprompted review
Reply from Makeup.uk
Thank you for your positive feedback. We are delighted to hear that your order arrived as described, that you were pleased with the complimentary item, and that our delivery timeframe and pricing met your expectations. Your recommendation is greatly appreciated.
Great price, great service.
Ordered 2 nivea hyaluron lip balms friday 7th Nov. Arrived today in Scotland Wednesday 12th ( evri delivery). Great price, great service. Well packaged. Product looks great. Would order from this company again.
November 12, 2025
Unprompted review
Reply from Makeup.uk
Thank you very much for taking the time to share your feedback. We are delighted to hear that you were pleased with the pricing, delivery, and overall service. It is wonderful to know that your order arrived promptly and met your expectations. We truly appreciate your recommendation and look forward to serving you again in the future.
I was satisfied with the product I…
I was satisfied with the product I bought, but unfortunately it broke. I wanted to buy a spare part for it, I asked for their help with that. After they were also convinced that the water flosser did not work, I sent it back and they refunded the full price within your promised limit. The customer service was excellent, they answered my questions even on Sunday afternoon. Except for the fact that the water flosser broke, which is not Makeup's fault, I was satisfied with their service.
November 9, 2025
Reply from Makeup.uk
Thank you for sharing your experience. We are pleased to hear that our customer service team was able to assist you promptly and that your refund was processed within the promised timeframe. While we regret that the water flosser developed a fault, we appreciate your understanding that this was outside our control.
We value your feedback and are glad you were satisfied with the support you received. Please do not hesitate to contact us if we can assist you further.
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