Sadly I had a very bad experience with Makeup UK, EVRI delivered the package late the box was soaking wet & left in front of my front door the bell was not rung and 5 people in the house could confir... See more
Company replied
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Review summary
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Reviews shaping this summary
Don’t order anything from them total scam. Order 200£ worth of items almost 20kg , wrapped parcel is just one layer paper tape and parcel opened from both side for poor packaging, half item missing an... See more
Company replied
My order number is #1775588385-0792 On Monday 13th my parcel was delivered to the wrong address! I tried to call customer service today on 15th at 16:22 girl on the phone been probably working... See more
Company replied
Big five star rating for Make Up UK . I ordered Clinique products on Monday 13th 2025 and received on Saturday 18th 2025. Original Clinique products in sealed boxes in perfect condition. Really good... See more
Company replied
Company details
Written by the company
Welcome to the wonderful world of MAKEUP! This is the place for beauty inspiration, experiments and never-ending variety of products to please even the most demanding taste. More than 300 million users from different countries annually purchase over 50 million of goods on our website. We let our clients be capricious and peaky, but we always try our best to satisfy them. MAKEUP already works in 19 European countries, including Italy, France, Germany, Austria and Hungary. Each of them accepted our beauty retail, allowing European citizens to enjoy an individual approach, high-quality products and quick delivery. There should be no boundaries and barriers for beauty, so every day we actively develop and expand the horizons of MAKEUP. We create a unique beauty universe.
Contact info
United Kingdom
- makeup.uk
3.0
Average
697 reviews
Replied to 91% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I placed an order for a foot cream
I placed an order for a foot cream, but Evri failed to deliver the parcel. At first, there was a notice about a delay, and later the delivery was cancelled altogether. Communication with them was excellent—they responded the very next day. I received a refund. I then placed a second order for a La-Le cream. The parcel was dispatched and, after a few days, was ready for collection at an Evri pickup point. I'm very satisfied. Thank you.
October 29, 2025
Unprompted review
Reply from Makeup.uk
Thank you for taking the time to share your experience. We are sorry to hear about the initial delivery issue, but we are pleased that our team was able to resolve it quickly and provide a prompt refund. We are delighted that your second order arrived safely and that you are satisfied with your purchase. Your understanding and kind words are greatly appreciated, and we look forward to serving you again in the future.
All good :) Delivered within few days without any issues
So.. As I see completely mixed feedback here, I thought I will add from me. I do like to check trustpilot when ordering from new website for the first time and reviews here confused me a lot! I did order 3 x body oil from Orientana. They all arrived within few days, all well packed and good. No problems at all with my order. Hope this feedback will help those undecided if to use this page :) I could see that negative feedbacks are from other countries than UK - I an confirm - I am in UK and all was good :)
October 29, 2025
Unprompted review
Reply from Makeup.uk
Thank you for taking the time to share your detailed feedback. We are delighted to hear that the products arrived promptly, securely packaged, and in excellent condition. We truly appreciate your trust in placing an order with us for the first time and for sharing your positive experience to help others. Your support means a great deal, and we look forward to serving you again soon.
I was dubious after reading the reviews…
I was dubious after reading the reviews on here but could not fault them. Regular updates by email and delivery came within a few days
October 25, 2025
Unprompted review
Reply from Makeup.uk
Thank you for sharing your experience. We are pleased to hear that your order arrived promptly and that you were kept updated throughout the process. We understand that reviews can sometimes cause hesitation, so we truly appreciate your trust in choosing us. We are glad your experience was a positive one and look forward to serving you again in the future.
I haven't been waiting for the delivery…
I haven't been waiting for the delivery over mc ! Dont order from them!
September 22, 2025
Unprompted review
Reply from Makeup.uk
We are very sorry to hear about your experience. We strive to ensure all orders are delivered promptly and on time. If there has been a delay or issue with your delivery, we would appreciate the opportunity to investigate and resolve it for you. Please contact our customer service team at Makeup.uk so we can assist you directly.
Blatant miss-selling and refusal to refund
I ordered a Diptyque perfume Broach Refill and when the package arrived, the receipt stated that's what it was so obviously, I proceeded to open it. I've never ordered a refill for this before so didn't know what is was supposed to look like until I opened the box. Inside was a different product entirely. I wrote to them with pictures, of the receipt, and the product, and did everything they asked so they could assess the issue. They just keep telling me that now the product is open, they cannot take it back or give me a refund. There is no acknowledgement of the fact they supplied me with the wrong item which I could only know once I'd opened the product. They are thieving bast*rds, with no regard for customer service.
October 1, 2025
Unprompted review
Reply from Makeup.uk
We are very sorry to hear about your experience and sincerely regret the confusion regarding your order. We would like to clarify that the product you received fully corresponds to the item you added to your cart when placing the order. Additionally, we provided a certificate of authenticity to confirm that the product is genuine.
Our policy only allows returns of unopened items, which is why we were unable to issue a refund once the product was opened. We take reports of incorrect items very seriously and always investigate thoroughly. If you have any further questions or concerns, please contact our customer service team directly and we will be happy to review your case.
Big five star rating for Make Up UK
Big five star rating for Make Up UK . I ordered Clinique products on Monday 13th 2025 and received on Saturday 18th 2025.
Original Clinique products in sealed boxes in perfect condition. Really good prices with no delivery charge . Very securely packaged and parcel arrived in perfect condition. I will definitely be using Make Up UK again 👍.
October 18, 2025
Unprompted review
Reply from Makeup.uk
Thank you very much for your wonderful five-star review. We are delighted to hear that the products arrived promptly, securely packaged, and in perfect condition. It is great to know you were pleased with our prices and free delivery. Your kind words and trust in us are truly appreciated, and we look forward to serving you again soon.
Scammers!!
Scammers!!! Avoid this company! Product never arrived, no refund.unprofessional and rude staff. Tania apparently she is a manager - no words can describe how unprofessional she is.
October 16, 2025
Unprompted review
Reply from Makeup.uk
We are very sorry to hear about your experience and take your concerns seriously. To clarify, you placed two orders with us: one was cancelled at your request, and for the other, unfortunately, the courier was unable to deliver the parcel. As a result, we issued a full refund. We always strive to resolve such issues promptly and professionally. If you have any further questions or concerns, please contact our customer service team, and we will be happy to assist you.
Great website
Just had my first order delivered after being a bit dubious after reading some reviews, but thought it was worth the risk with it being such reasonable prices compared to elsewhere. Would just like to say that goods are perfect, no fakes, and delivered without issue. Will be ordering again soon.
October 16, 2025
Unprompted review
Reply from Makeup.uk
Thank you for taking the time to share your feedback. We are very pleased to hear that your first order arrived without any issues and that you are happy with the quality and authenticity of the goods. We understand that online reviews can sometimes cause hesitation, so we truly appreciate your trust in choosing us. We are delighted to know your experience was positive and look forward to serving you again soon.
Happy
Ordered a hair trimmer arrived no issues and was cheaper then anywhere else online, was a bit dubious at first reading these reviews but had no issues at all
October 15, 2025
Unprompted review
Reply from Makeup.uk
Thank you for sharing your experience. We are delighted to hear that your order arrived without any issues and that you were pleased with our pricing. We understand that online reviews can sometimes raise concerns, so we truly appreciate your trust in choosing us. We are glad to have met your expectations and hope to serve you again in the future.
Great price and was delivered within…
Great price and was delivered within four business days. Will use this company again.
October 14, 2025
Unprompted review
Reply from Makeup.uk
Thank you for taking the time to share your feedback. We are pleased to hear that you were satisfied with our pricing and prompt delivery. Your support is greatly appreciated, and we look forward to serving you again in the future.
Ok I was wrong!!!!!!
Waiting for over a week for perfume I ordered?!?! I think this company is a scam looking at other reviews
Initially received email regarding delivery. Tracking number on evri shows their still waiting for the order
I will contact my bank today
*** This is an update to the 1* review I previously left. I called the company on Monday and spoke to a not overly helpful lady who said my parcel had possibly been lost by the courier and they’d wait to see then refund me. I contacted my bank who opened a case and refunded me. However, yesterday I got an email from Evri advising they had my parcel and it has just been delivered. The perfume is exactly what I ordered and at a brilliant price. But the stress of it all even for only £35 was probably not worth it, but I most definitely wasn’t scammed so I’m happy to take that back and very happy to have been wrong
October 5, 2025
Unprompted review
Reply from Makeup.uk
Thank you for updating your review and sharing your experience. We are glad that your parcel was eventually delivered safely and that you are satisfied with your order and its price. Unfortunately, sometimes the courier can encounter issues during delivery that are beyond our control; however, we are always happy to provide a refund if a parcel is lost in transit. Since your order has now been successfully delivered, we would greatly appreciate it if you could cancel the chargeback with your bank. Your understanding is appreciated, and we look forward to serving you again in the future.
Quick and items expected received.
Very good, the price was competitive, the items were sent correctly and well packaged. A receipt was included. Less than a week from ordering to delivery from Warsaw to UK.
October 7, 2025
Unprompted review
Reply from Makeup.uk
Thank you for your positive feedback.
We are pleased to hear that your order arrived quickly, was well packaged, and met your expectations. It is great to know that you were happy with both our pricing and service.
We appreciate your support and hope to serve you again soon.
Broken seal
I ordered and received a hair mask with a broken seal! Clearly opened with products smeared all over. I contacted the company and all they did was repeatedly ask for photos.
October 3, 2025
Unprompted review
Reply from Makeup.uk
Thank you for your feedback.
We are truly sorry to hear that your item arrived in less than perfect condition. Please know that we take such matters seriously and always strive to resolve them fairly and promptly.
As part of our standard procedure, we do ask for photos in order to assess the issue accurately and to improve our packaging and quality control in the future. We appreciate your cooperation in this process.
We can confirm that a refund was issued on 16.10.2025 as a resolution to your complaint.
If there is anything more we can do or if you have further concerns, please do not hesitate to reach out to our support team directly.
LASHCODE SERUM
Lashcode serum was purchased because of its claim to be hypo allergenic and non irritating. In fact it caused lots of irritation and allergic reaction! They would not accept returns for a refund and lash code were not interested
September 25, 2025
Unprompted review
Reply from Makeup.uk
Thank you for sharing your experience, and we are truly sorry to hear that you experienced irritation after using the serum.
While the product is marketed as hypoallergenic and generally well-tolerated by most users, we understand that individual sensitivities can vary. We take such reports seriously and appreciate you bringing this to our attention.
As per our return policy, we are unfortunately unable to accept returns or issue refunds for opened and already used cosmetic products unless they are proven to be faulty. This policy is in place to ensure the safety and integrity of all cosmetic items we offer.
We regret that we could not meet your expectations in this case, and we encourage you to consult with a healthcare professional if you have ongoing concerns related to the reaction.
Should you have any further documentation or details to share, we are happy to re-examine the matter. Please feel free to contact our customer service team.
Don’t order anything from them total…
Don’t order anything from them total scam. Order 200£ worth of items almost 20kg , wrapped parcel is just one layer paper tape and parcel opened from both side for poor packaging, half item missing and some of them damaged. Also, used a paper thin box. I sent back damaged items but when comes to refund so much drama, kept ignoring. Company office in Poland and items handle by evri uk, company has no control of anything total mess. Don’t waste your time to order anything. Worst experience ever :(((
September 13, 2025
Unprompted review
Reply from Makeup.uk
We are very sorry to hear about your experience. Unfortunately, we are unable to identify your order as no contact information or order details were provided on this platform. Without this information, we are unable to verify or resolve the issues you have reported.
If you could contact our customer service team directly with your order number and details, we would be happy to investigate and assist you further. We sincerely apologize for any inconvenience and hope to resolve this matter promptly.
Appalling company
Appalling company
I order 4 lipstick. 1 came damaged, I sent photo, box barcode . Ignored me until I raised a charge back with Bank. Since then they keep telling to send all back. Only one is faulty. Want me to pay to send it via Evri
Do not order from appalling
August 21, 2025
Unprompted review
Reply from Makeup.uk
Thank you for your review. We are sorry to hear that you were dissatisfied with your recent experience.
We would like to clarify that all orders are packed under strict quality control procedures, including supervision and video monitoring, to ensure accuracy and proper handling. Our records, including tracking and delivery confirmation, show that the parcel was delivered intact and in good condition.
You reported one of the four lipsticks as damaged, and we requested return of the item in line with our standard procedure so we could inspect the product and process any appropriate resolution. As only one product was claimed to be faulty, we asked for the return of that specific item.
Our priority remains delivering a fair and transparent service to all our customers, and we are happy to review any outstanding matters if further details are provided.
Stay away from this company
One star is much much much more than they deserve. After being sent a item which is leaking.. and 85% leaked off to parcel, other items smashed, I asked for a replacement or refund. After more than a week dispute in emails, sending lot of proofs in photos, they have a pity to say that didn't see a problem! Instead of professional behavior, I got attitude you'd expect from a scammers! Shame on you!
__________
Editing after ridiculous company reply:
I've sent so many photos of damaged product, wet box, product barcodes, and after all of that you still requesting more and more evidence..it's insane. Leeking was so big that I've tried to rescue my laptop and desk! instead of making stupid video. After sending all of proofs which you asking, after emails dispute with your crap company which took me month, and receiving ignorant answer that "we don't see any leakage" "we don't see any problem on photos". I decided to give up, because I'm not used to argue with stupid people. Luckily for me, it wasn't been big costs (around 15f)
Don’t waste your time people. It's not worth your time, dealing with so crap and unprofessional company.
July 23, 2025
Unprompted review
Reply from Makeup.uk
We are sorry to hear about your experience and understand your frustration regarding the condition in which your order was received.
Please be assured that we take all claims of damaged or leaking products seriously, and our team carefully reviews all submitted evidence to ensure a fair resolution in line with our policies. While we did not find the provided documentation sufficient to process a replacement or refund in this case, we appreciate the time you took to communicate with us and share your concerns.
We regret that your interaction with our team did not meet your expectations. Our goal is always to assist our customers respectfully and professionally, and we are disappointed to hear that you felt otherwise.
If you are able to provide any additional information or clearer photographic evidence, we would be happy to reopen the case for review.
I ordered foundation and stated the…
I ordered foundation and stated the colour. They sent wrong colour l returned it without opening it the very same day. They have still not sent my refund after a month and when the email me back they just repeat that they are looking into it . I have had to take it further for them to be investigated for their bad conduct . Do not shop on their site they responded saying they had not got evidence of return but this is a total lie as l have got evidence that the package gs been returned. Again do not buy anything off this company this is the evidence
Evri logo
Client logo
Drop off confirmation
Thanks for dropping off your Makeup.uk return on Tuesday 2 September at 17:02.
Please allow 5 working days for your parcel to be returned.
Drop off location
Premier Hangingwater, 87 Hangingwater Road, Sheffield, S11 7ER
August 26, 2025
Unprompted review
Reply from Makeup.uk
Thank you for your feedback.
We would like to clarify that our records indicate your order was successfully delivered.
As outlined in our return policy, customers are required to contact us prior to returning any items in order to receive the necessary approval and instructions. This process ensures correct handling, return address confirmation, and photographic documentation of the product condition.
Regrettably, in this instance, the required photographic evidence and return request were not provided. Additionally, we did not receive any tracking information, courier details, or proof of return shipment from you. As of today, no returned package has arrived at our designated return address.
We remain committed to resolving this matter fairly and in accordance with our policies. Should you be able to provide the requested documentation or further details, we would be happy to review the case again.
Great products & quick delivery
I’m not sure why this company has such bad reviews. I only read them after spending £50 on two tubes of hair colour and was stressed! But their communication was great & shipping was speedy. One of the only brands that sell Kevin Murphy hair colour which is great too. Ignore the bad reviews, I would definitely recommend!
September 18, 2025
Unprompted review
Reply from Makeup.uk
Thank you very much for taking the time to share your positive experience with us.
We are delighted to hear that you were pleased with the efficiency of our communication and the prompt delivery of your order.
We understand that online reviews can be influential, and we truly appreciate your trust in giving us the opportunity to serve you. Your recommendation means a great deal to us.
We look forward to welcoming you back in the future.
Scam
Massive pop up on my laptop advising scam alert. Then my banking app stopped my card.
When i rang the bank the advised me, that the company is based in Poland, previously noted as scam Company.
September 3, 2025
Unprompted review
Reply from Makeup.uk
Thank you for taking your time to write a review. Our company is indeed legally registered and operates from Poland, this information is indicated on our website too. We are a legitimate business, and all our operations comply with local and international e-commerce standards. We value transparency and trust, and we are committed to providing a safe and reliable shopping experience for all our customers.
Unfortunately, automated banking systems or pop-up blockers can sometimes flag international websites as suspicious, especially when the transaction involves a foreign company. This does not mean the company is a scam, rather, it reflects increased caution from banks and security software. We recommend contacting your bank to clarify that your transaction was intentional.
If you need any assistance with your order or further information about our company, we will be happy to provide it.
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